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October 2023 by Travis L.
They try to overcharge for services, the staff is rude and uncaring. One woman couldn't even be bothered to look up from her paperwork when I walked in the office while she told me to just wait by the door. Save yourself the trouble and go somewhere else for your car service needs.
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October 2023 by Matthew L.
Service department is trash. They said they remedied my Honda Pilot and updated the automatic engine cutoff and it still does it. I question any work they do. DO NOT RECOMMEND.
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September 2023 by Tammy Brown
Was the best experience buying my 23 Honda Civic Hatch. I fell in love with the car. Deleana and Chris made me super comfortable because I was a bit nervous. Being a single mom and getting the courtesy that myself and my kids received was above and beyond. I will definitely recommend. Thanks to the team, you guys are awesome!
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September 2023 by Brian Terry
Cleo Bay is going through some renovations, meantime they are using portable buildings. When you walk in, it is very confusing and there is no one to direct you in what you need to do in order to get help. I thought after my last review and talking to someone about this issue it would be corrected. They said they would address the issue but obviously not. I am one year into my lease, and I am already looking at where I need to take my business when this lease is up. I really want to deal with a dealership that cares after the purchase/lease is made and not just when they are trying to get your business. I know this is the custom for all dealerships, however I don't have to lease. You would think they would care more about lease vehicles since they are almost guarantied return customers. That is, unless you get so fed up, you say I'm done and get a lease buy out and walk away for good. I'm almost there. Rant over.
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September 2023 by Jordon Bland
I want to thank Phillip and the Honda family for getting me into a BRAND NEW 23 Honda Accord today. He definitely worked his magic and I’m so in love with my NEW car. I couldn’t have dont it with out you PHILLIP. Thank you again. I will definitely recommend
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September 2023 by Dr. B
My new 2023 Honda Accord Hybrid picked up a screw & I went in for a fix. The service advisor (Lance Fox) was very courteous, professional and knowledgeable. He offered options, including a patch or replacement. I value my safety and made it clear that I wouldn’t mind replacing the tire. I left to get back to work and got a text message an hour later that no replacement was needed. When I returned to pick my car up, Lance went over and beyond to wash and vacuumed the car. I was even offered a cold bottle of water at checkout (by Andrea), that was a value-added service that was greatly appreciated. Overall, I had a great experience and will recommend Cleo Bay Honda service any day. ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Justin McCarty
Great buying experience at Cleo Bay Honda! Located 2023 Ridgeline online in precise trim & color I was searching for. Elaine provided great customer service online, sending photos and answering questions. The next day I showed up in person and found the vehicle precisely as hoped for. Price was fair and reasonable and the purchase process was extremely smooth and simple. Couldn't be happier with the Ridgeline and highly recommend Cleo Bay Honda for anyone searching for a new vehicle!
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August 2023 by Chris Doepke
GREAT EXPERIENCE! Bought a 2023 Odyssey on-line, sight unseen. Elaine and Ruth were a tremendous help especially when they broke the news that the van had arrived almost 2 weeks early. They answered all our questions and facilitated getting most of the required paperwork done before we drove to Kileen to pick up the Odyssey. And it more than met our expectations
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August 2023 by Audrene
I first want to start by giving a review for the person that helped me buy my car…RUTH! She is amazing! I went in to consider my options seeing that my lease was up, and got connected to Ruth. Ruth is down to earth and went above and beyond when assisting me with leasing another car. I told her my budget, what I was looking for and she made sure to give much value in addition to what I was looking for budget wise. She is always a call or text away and I appreciate that! When we went to look at the car I had my eyes on, she came for the test drive, pointed out all important features & perks of the car. When I decided to get the car, she made sure that all the features that were on the car was set to my liking and she even sent a text about a week after I drove it off the lot checking in with me to see how much I was LOVING the car! Recently I came in for my tint and had a question and she went to the proper people and department to answer my pertinent question, giving me peace of mind!My review for Cleo Bay: I LOVE CLEO BAY! I feel like they have the best people! They make you feel welcomed and at home! I live in Dallas and don’t mind driving to Killeen to take care of business because of the customer service and care they give! At the end of the day they work to make sure it is a win-win situation, and that everyone is happy! I appreciate all the laughs and jokes we have shared along the way!If you are looking for the total experience while finding a car (Honda) to drive and live life in, this is the place to go!!
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August 2023 by RJ Baculi
Customer service was excellent and had no pressure at all. Miguel S. gave me a few options based on my budget and gave me the detail on every car that I was interested in. This is not the place where after they sell you a car, they don’t want anything to do with you after. Cleo Bay Honda makes sure that you’re getting your moneys worth and if there’s anything wrong with your purchase after leaving the lot, you can always bring it up to their attention and they’ll do what they can to fix the issue. I highly recommend this place if you’re looking for an honest car dealership. They’ll definitely exceed your expectations.
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August 2023 by Susan P.
Beware of Cleo Bay HondaI made an appointment with Cleo Bay Honda in Killeen, Texas to get the AC on my car fixed. It took a week to get an appointment so for a week I drove around 105 degree heat in central texas while I patiently waited for my appointment. I took off work and showed up at my scheduled time and was told that they were too busy and that they may be able to get to my car in 3 days. Since my appointment clearly stated that I would wait for the repairs, I was unable to leave my car there without more notice. Now I still have a broken car and a wasted day off from work. They sent me multiple reminders to be on time but nothing about not being able to actual do their job at the agreed open scheduled time. They offered no resolution and did nothing to help. I wouldn't even buy a Honda car at this point. It's pathetic that an appointment means nothing. I would have rented a car or had someone pick me up if they had bothered to let me know that they could not manage their calendar.
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July 2023 by Janel M
Jimmy was very knowledgeable on our vehicle. He is the only one I want taking care of our vehicle. The ppl are very nice there I just wish they weren’t backed up all the time. Thanks Jimmy for giving us a loaner and keeping me updated on the vehicle. It is appreciated.
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July 2023 by Captain Elly
I just bought Honda CR-V like 3 weeks ego. Wow it was a really good experience and no regrets at all for driving more than 2hrs just to meet these amazing people and bring the CR-V at home. During my time at this location Elaine made me and my family forget the hours drive back to Arlington. I can’t stop saying thanks to her for the good treatments and her kindness, because of her this place is just amazing YOU DESERVE 20 STARS FROM MYSELF, MY WIFE, MY DAUGHTER AND MY B FRIEND!!!
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July 2023 by Sandra Lang
They always take good care of me and CV my car. I just wish they would continue to email me the service coupons. They have just stopped. This is my second pilot and I might be ready for my third if the price is right. This time I want the maintenance package. That was never shared with me.
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July 2023 by Texas Made
Honda in Killeen ( Cleo Bay Honda ) is excellent. The people are cool and straight forward about all the pricing and maintenance on your Honda. I had Mr. Henry Hunter and he was great. Very knowledgeable in the Honda Spectrum and Financial side of the house! I will definitely be a Honda guy now after my experience with buying my 1st Honda at Cleo Bay in Killeen. If your on the fence about Cleo Bay….don’t be. You won’t be upset. Go ahead and pull the trigger!
