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November 2023 by Bryan Parsons
Chuck's is my go-to. Solid. Quick turnaround. Reasonable prices. Good customer service. Couldn't ask for more.Service: Electrical repair
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November 2023 by Jade Tolbert
I came in earlier for a test to see what’s wrong with my car once I received the report at 5:30 I called an asked could I come pick up the truck he said as long I make it by 6 I UBER to the shop an they were closed at 5:55 I’m currently pregnant an don’t have funds to Uber 3 times in one day to not have my vehicle if they were closing even slightly early he should have said that an I would have gladly waited until morning. Although I was livid he did rectify the situation. An gave me a credit I appreciate that.
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October 2023 by Daniel Bedford
I take both my vehicles to be worked on. They are professional and very knowledgeable of the vehicles that they work on. They answered all my questions. They are the best hands down.Services: A/C installation & repair
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August 2023 by Jamie Snavely
The absolute easiest and most professional experience I’ve ever had. Hassle free! Had an issue with our transmission in our 2011 Hyundai Tuscon. Best case scenario was just a sensor issue and had to have a new battery put in. Kind of thought that was the issue but wanted to make sure. Andrew and the guys took good care of us and had the car done in no time. We will definitely be back if anything else happens down the road on any of our vehicles! Thanks guys! Keep up the great work!The Moon’s ?
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July 2023 by RockyPotato15
I can't recommend them enough. Their shop is clean, their crew knows what they're doing, prices are fair, and they're up front about the work they do on your vehicle. They even have the connections to order parts on the spot and get them in to fix your vehicle. If I run into any further vehicle issues, there's no doubt I'll be returning. My car feels brand new after their hard work and dedication to their craft.
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June 2023 by Michelle Elliott
Brought my 2008 HHR in for it being "slow to start", I just new I would end up on that customer states thing, but Andrew was kind and professional. They diagnosed my vehicle and then repaired it all with a few hours. I am very grateful and will bring my other vehicles to them. I recommend them highly. The price seemed fair for the service and speediness. I am a happy back driving my car customer. Thank You!!
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June 2023 by Ceci Kilo
These people are the crooks you get warned about that will have you pay a $2,000 bill and give you your car back with a whole new problem that they can fix for more money!! I know for a fact what was wrong with my car and what needed replacement! They replaced it and did something to by ABS. When I called to ask about it Andrew was extremely rude and arrogant in telling me I can either bring it back in and pay again or he can’t do anything else for me! And THEN HUNG UP IN MY FACE!! It’s no wonder they’re not associated with the BBB that was my first stop!! They would I’m sure have a D rating!!! DO NOT USE THIS SHOP OR YOU WILL REGRET IT!!!
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June 2023 by Tg Hayes
Went in for an oil change for my mazda rx8 I told them what kind of oil to put in my car bc the manufacturer recommended oil is not good for the rotary engine at all if u research this man ignores my request and puts the manufacturer recommended oil in my car and it made a difference i contacted them to tell them about the mix up and i was basically told its not my problem i did what the manufacturer recommended and not what the paying customer asked for and had nerve to have an attitude with me but u put the wrong oil in my car . I would never go back for any service from them would not recommend.Service: Oil change
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June 2023 by Ceci K.
the guy at the front desk has to be one of the most incompetent people that you could imagine working in an office. I came in one evening and he was on the phone. I stood there about 10 minutes about 5 to 6 more people came in. He continue to stay on the phone taking a payment that wasn't going through. We listened to him try to put a payment and not kidding four different times it still didn't take and he still sitting there acting as though he doesn't see anyone standing in his lobby. Mind you there is now 6 to 7 people in the lobby waiting on him to get off of the phone. customer service at this place is at the lowest possible level!! I will NOT recommend going here maybe call since dumb dumb only knows how to attend to the phone
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April 2023 by Tess Johnson
WHAT A RIP OFF! To make this long story as short as possible, I called Chuck’s Garage and told them I needed to have AAA tow my truck there to see what the problem was. I told them that the engine starts, but was riding rough and acting as if it was going to cut off. I thought maybe I put some bad gas in it. My second thought was, maybe I needed a major tune up (since it’s been a while). I agreed to pay them $102 to find out what the problem was. So, after they start looking at the truck, Andrew calls me back and says the mechanic has an “idea” of what was wrong with it; but needed to do a different diagnosis for an additional fee. They should’ve said this was a possibility from the beginning.He then told me that he “believed” it was a bad timing change/belt (or whatever you call it). He said the fee to do the second diagnostic was $600 (which was 6 hours labor). This second diagnostic was to check and see, but it wasn’t guaranteed that this was actually the problem. When he gave me the cost of second fee, I immediately refused to pay it. Who has $600 to spend on a MAYBE diagnosis? If I agreed to do the diagnostic and that’s not what the problem was, I would still owe $102 (for the first diagnostic to NOT tell me what the problem was)… WHAT?? I would also owe $600 (for the second diagnostic). If I then agreed to do the second diagnostic, it would be $700 plus $2300 to fix the timing change/belt.Well, I’m not rich! So I can’t afford $700 on a hunch that may not even be the problem. When I told them what my truck was doing and why I needed to have it checked out, that should’ve given them a general idea of the few things that could be wrong with it. If the guy had told me from the very beginning that if would possibly need a second diagnostic, I would’ve refused the first diagnostic. I’m not a mechanic, nor do I know anything at all about cars. So, how was I supposed to know they wouldn’t find the problem (which is why I agreed to the diagnostic test in the first place)?I just wasted money and one of my AAA tows for absolutely NOTHING. I guess they have to keep the money coming in some kind of way. Yeah, it’s $102, but that’s money that could’ve been used elsewhere. The truck is still not in running condition. So, I’m back to square one. Thanks a lot!Service: Auto engine diagnostic
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April 2023 by T J.
WHAT A RIP OFF! To make this long story as short as possible, I called Chuck's Garage and told them I needed to have AAA tow my truck there to see what the problem was. I told them that the engine starts, but was riding rough and acting as if it was going to cut off. I thought maybe I put some bad gas in it. My second thought was, maybe I needed a major tune up (since it's been a while). I agreed to pay them $102 to find out what the problem was. So, after they start looking at the truck, Andrew calls me back and says the mechanic has an "idea" of what was wrong with it; but needed to do a different diagnosis for an additional fee. They should've said this was a possibility from the beginning. He then told me that he "believed" it was a bad timing change/belt (or whatever you call it). He said the fee to do the second diagnostic was $600 (which was 6 hours labor). This second diagnostic was to check and see, but it wasn't guaranteed that this was actually the problem. When he gave me the cost of second fee, I immediately refused to pay it. Who has $600 to spend on a MAYBE diagnosis? If I agreed to do the diagnostic and that's not what the problem was, I would still owe $102 (for the first diagnostic to NOT tell me what the problem was)... WHAT?? I would also owe $600 (for the second diagnostic). If I then agreed to do the second diagnostic, it would be $700 plus $2300 to fix the timing change/belt. Well, I'm not rich! So I can't afford $700 on a hunch that may not even be the problem. When I told them what my truck was doing and why I needed to have it checked out, that should've given them a general idea of the few things that could be wrong with it. If the guy had told me from the very beginning that if would possibly need a second diagnostic, I would've refused the first diagnostic. I'm not a mechanic, nor do I know anything at all about cars. So, how was I supposed to know they wouldn't find the problem (which is why I agreed to the diagnostic test in the first place)?I just wasted money and one of my AAA tows for absolutely NOTHING. I guess they have to keep the money coming in some kind of way. Yeah, it's $102, but that's money that could've been used elsewhere. The truck is still not in running condition. So, I'm back to square one. Thanks a lot!IN RESPONSE TO CHUCK'S MESSAGE..In the third paragraph, you say that I approved the diagnostic with my signature. Yes... I approved the FIRST diagnostic ONLY. I paid for a service I DIDN'T GET. It's not rocket science! Maybe you guys should be honest and let people know upfront that there's a POSSIBILITY you'll need to do additional/more expensive test. If you had told me this, I would've had you guys do the first test. Then, you wouldn't have my signature at all.LASTLY: Him explaining what the mechanic has to do to diagnose the problem with my truck is TOTALLY IRRELEVANT to the fact that I paid for them to diagnose it and they didn't. End of story...
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March 2023 by M. U.
Chuck’s garage fixed the starter and did an alignment(which was way overdue) of my 14 yr old vehicle and everything was done the next day. They also have tow service. The cost is cheaper than taking it to the dealer and it’s worth it due to the promptness and quality of work. I’d recommend this place.Services: Auto engine diagnostic
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March 2023 by Vianca L
Probably the smoothest experience I've ever had trying to get repairs done. My car was overheating and wouldn't hold coolant. I called Chuck's Garage around 8 am and dropped it off a little after that. Andrew was super nice. I usually feel intimidated when I go to auto shops but I felt very at ease. He even listened to me ramble about how I lost the radiator cap just the day before lol. I got the estimate within a couple of hours. I like that they do things electronically because everything was clearly explained by the tech on the document and I was able to approve the work needed easily online. My car ended up needing a replacement thermostat and a coolant exchange. I was able to pick up the car same day right after work. Seriously, extra points for same day service because I would have been screwed I didn't have transportation the following day.I will most likely keep going here for all maintenance and repairs for the rest of my time in Killeen.I didn't really know what to expect when it comes to pricing but my husband didn't complain and happily paid so it's probably pretty fair.Oh and the shop itself is nice as well. It's clean and has dope decor.
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March 2023 by Katie Kemna
Andrew kept me posted on what was going on with my vehicle. They conveniently sent me a text with the link to my quote where I could approve and decline services. They also sent a link for me to pay the invoice. They took really good care of my Acura TSX type s. No other shop in Killeen knew what my issue was. They were able to find the culprit - burned ignition switch! I'll be taking my vehicle back in the future for other servicing that my car needs. I trust this business and staff. Thank you!
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March 2023 by Nicole Ferris
Don't waste your time and money. Chucks Garage marks up the price for the parts by alot. Save yourself the headache and go to Caruthers first. Donnie at Caruthers doesn't over charge and has fair pricing and won't do you dirty. The engine I personally found through one of the vendors chucks uses was only 2885 when they finally gave me the quote the engine price they actually wanted to charge me as the customer was over 4k. If you chose yo use chucks all I suggest is that you provide your own parts and this way you aren't being overcharged for them by chucks.
