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November 2023 by Kelly S.
Family member purchased car from them. There was a malfunction. He was told they would not repair it. They should have towed it back, repaired it , or offered a different auto
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November 2023 by Lisa Karaus
Visited 3 dealerships to try to sell my vehicle, they gave me the best price. Michael was the associate that helped us, he was quick, efficient and fun! It was great doing business there
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November 2023 by Bridget Hattaway
Even with a scheduled appointment for a test drive, we are a no trade in cash buyers , it took another 45 minutes to be told we were allowed only 20 minutes to take the vehicle for a test drive. We asked for more time so they agreed we could keep it 24 hrs- which was a great option. We then asked if we could proceed and drive it for the 20 minute allotted time just to confirm if we liked a smaller SUV (after driving a full-size suburban for the last 30 years) and if we liked the size, could we then keep it for 24 hrs. We did want to leave our own vehicle at their lot (which is not gated) and the additional time would give us a real opportunity to check out the car . . eg electronics, leg and head room, storage capacity. At which time they told us NO we had a choice : either drive it for 20 minutes or 24 hours. Needless to say, we are now headed to a Cadillac dealership and have deleted our Carmax app.
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October 2023 by Mary Jo Martin
Bought a lovely car. I asked about the tires several times. I was ignored. Guess what I spent $750 on, 5 days after purchase? The car had 25,000 miles on it. The tires had to be switched before my purchase
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September 2023 by Ann K
They’re great until you have an issue and then they ghost you. Don’t recommend using them. Every time you call, you get a different person in a different state and you have to tell your story all over again. I won’t be back.
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September 2023 by Juan Ortiz
Thanks very much for y'all help. Your warranty deserves 5 starts!!! Thanks, Herbert and the front desk personnel for understand and take care of my vehicle. Is working excellent and we are very happy!
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September 2023 by James White
Amazing and I am very Thankful. I set up the sale of my vehicle online and set up my appointment. I had to wait a little bit but they were very fair which I was afraid of when I set up the appointment. They stayed true to the appraisal amount I was quoted online. I was honest about the condition of my vehicle a 2020 Hyundai Palisade.
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August 2023 by Kenneth Johnson
Buying a vehicle through CarMax was an awesome experience. Very friendly staff. Very clean vehicles. Very affordable vehicles and extremely helpful staff members. I would recommend CarMax before even going to a major car dealership. You will. You will receive better quality from CarMax in the experience in the understanding is exceptional.
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July 2023 by Joseph Williams
Did not have the best credit score had been to three different dealerships and was not approved came to CarMax and within 40 minutes I was approved with at least 14 cars to choose from everybody there were very helpful and friendly I love this place
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July 2023 by Willow
CarMax has been great through my entire car journey. 3 years ago I purchased my Jeep compass through them. I got pre approved, picked the vehicle and had it shipped to my store all online by myself. The process was incredibly easy and when it was delivered all I had to do was go pick it up and sign the papers. Here we are a few years later and I was ready to sell that car back to them (my family has grown and we needed a bigger vehicle). CarMax made this process just as easy as it was when I bought the vehicle! I got the appraisal amount online, and when I went into the store all I had to do was sign some papers. My vehicle never gave me any issues and I was sad to see it go. CarMax is quick, reliable and easy! 10/10 would recommend to purchase a vehicle from them!
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July 2023 by Miriam Snider (Apostle Miriam)
I was actually referred to CarMax to sell my car to. I walked into the dealership, was greeted by a friendly gentleman-several friendly associate chimed in to say hi-and the process to sell was explained. The internet made the process seem quicker, so I went on my lunch break but ended up having to leave and come back after work. The transaction was pretty streamlined and pleasant. I am sobering now that it would be like to buy a car from them in the future!! I have a dream!!
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July 2023 by William Youngs
Bought my Nissan Rogue today at CarMax. Well I was skeptical at first, but after meeting Michael I felt at ease. He was very personable and answered all of our questions. Thanks Michael for being such a nice guy… I know you felt my pain when I traded in my Mustang ?I would highly recommend CarMax I’m Killeen’
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June 2023 by Luis Mendoza
CarMax is the only business I have purchased vehicles from in the recent years. I always buy the warranty as it makes sense to cake in the cost of future breakdowns into my monthly payments.For example, recently the car I purchased from CarMax had an issue where the car felt like it was shaking too much in idle. I took my car to a Repairpal certified technician, and they inspected my car for free. They communicated directly with the warranty people and approved a 1500$ repair! We were even entitled to a 30$ a day rental as a result of my vehicle being in the shop for the length of the repair.All in all, it makes a ton of sense as a budget friendly purchase to look for something as low cost as possible, get the warranty and not have to worry about future breakdowns.
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June 2023 by bret watkins
Great and easy buying process. The care was delivered filthy make up on the windshield wiper controls. Gunk all over control services. This car was not detailed and rather disgusting. Very disappointed in delivered product. Spent two hours cleaning it myself and all we will get for this review is a canned response from CarMax
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June 2023 by Laura Malloy
Always friendly, fast, and amazing service received from the staff at CarMax! They treat you like a person, not just another sale. They take their time to meet your needs and do what is best for you! The service department is also fast and gets the job done correctly, and you're not waiting all day. There is nothing bad I can say about CarMax, and I would one hundred percent recommend them for all your car or truck needs!