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November 2023 by Carissa Rodriguez
Absolutely fantastic service! Nate has been awesome and explained everything so I could understand. I was terrified of prices and not knowing what to expect but I can definitely relax and feel like I’m in great hands! Thank you!!
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November 2023 by Jade Allen
My Nissian Sentra failed to start multiple times, once I had to have it towed in to bates. They had me waiting for three hours to tell me they didn’t know why it wasn’t starting but they jumped it and it was fine. All results for battery starter and alternator were fine. But they had me buy a new battery for 335 dollars, for no real reason!
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November 2023 by Bryan Mercado
Costumer service was awesome. I bought a Used car and the seller answer all my questions, showed me all the car futures and allowed me to drive the car with no problems. They went as far as to inspect the vehicle after the carwash and notice a broken part. They bought the part and installed with no extra charge. Thank you all!
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November 2023 by Rhianna Smith
This dealership is awesome. Everyone was kind and helpful. We did not feel pushed into a deal we were not wanting like we have experienced before at other dealers. Mark was the one who helped get us our new car and we couldn't be more happy with it. We will definitely return here in the future!
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October 2023 by Brenda Mcclatchie
I couldn’t have asked for a better salesman. Upon arrival, we were greeted by staff who were all very kind and immediately assigned our salesman Ben. Ben was extremely helpful and professional. I will most definitely be recommending Ben and Bates Nissan for their next vehicle purchase. Thank you so much!!!
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October 2023 by Phyllicia Cross
My last 3 vehicles came from Bates Nissan. While I do think they can do a little bit better with their long-term, never late Nissan financed customers, I have no real complaints. They are helpful, knowledgeable, and the service department is especially nice.
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October 2023 by TwisteD 2die4
The best car buying experience I’ve ever had. I will more than likely buy another vehicle there. My sales rep Divina was excellent. Everything went smoothly, I got exactly what I asked for and everyone was very friendly and accommodating. 10/10 recommend ??
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October 2023 by Dylan C.
If I could give this place one star I would because I went there for an oil change and tire rotation. Right when I leave the dealership my tire blew out and I had to return. But if they inspected my vehicle properly as they claimed they would catch any defects. Yet they then tried to blame it on me hitting something when I barely drove a mile away. And when I asked for the managers phone number he claimed him and his manager shared a phone number and didn't want to give it to me. The customer service was less than satisfactory and I hope the business takes a step in a different direction overall in the future.
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September 2023 by Marshall Dykes
Austin was a great technician in the service department. He went above and beyond to explain every detail about what would happen during the oil change/tire rotation. Also, he took out the time to answer the few questions me and my son had. He made my son feel part of the conversation and broke down things that I didnt know. He was a true professional and I would recommend Nissan Bates to anyone and everyone. Thank you for the great service!
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September 2023 by Tabi C
I showed up in a cab, met Mark and told him my situation. Told him what I wanted and a couple hours later I was driving a new car off the lot. There was no pressure to buy a more expensive car or a bunch of extras. It was the best experience I have ever had, quick and easy. Mark even explained in detail about all the features the car came with. If you need a new or pre owned vehicle, ask for Mark. He is on the pre owned side but he can take care of your new vehicle needs as well. Thank you Mark, you are awesome.
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September 2023 by Jessup King
This is the best car dealership I've been to in of Texas!My mothers car ran into some serious issues, over $5000.00 In repairs. We thought we were screwed. Tyler in the Service department went to bat for my mom and we wont forget it! This is the premiere NISSAN in central Texas!
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September 2023 by Karshina Houston
Red was our sales expert and he surpassed our expectations. He addressed all of our concerns, was very informative and professional. He ensured we got exactly what we wanted and more.
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September 2023 by Veronica Russell
Alexis was amazing. He was very caring, non-evasive and listened. His professionalism surpassed my expectations. Although sales is his overall goal, he handled my situation with class and patience. With a sales person like Alexis I’d buy a car everyday! He’s a winner!
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August 2023 by Sandra Irizarry
Me salesman Alexis was great! He was very friendly, not pushy at all and had so much knowledge of the vehicle and how it operates. I selected a specific model but it's like he read me and brought me another out of pure incoinsidience and it worked out. He was very personable and made my mother and I feel comfortable during the whole buying process. I think everyone should go to him if they're looking to buy a Nissan! I love my car and couldn't be happier! Thank you Alexis
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August 2023 by Horner42 42
We have been going to Nissan for our vehicle needs for over 7 years, and they NEVER disappoint! Rain was AMAZING! We have bought over 5 vehicles from them over the years,. Rain was so patient with us as we looked at and test drove different vehicles so that we could make an informed decision. We asked a LOT of questions to which she answered knowledgeably, and if she didn’t know an answer, she promptly went to work on finding it for us. We HIGHLY recommend Bates Nissan as they have been like family to us and they make sure to take care of us any time we come in!