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January 2024 by Laketha Moore- Thompson
Yesterday morning I scheduled an oil change. So I sent my husband. Well the oil change was done so they say time will tell... The technician failed to rest the oil change settings on my dashboard, as it was requested in the notes. so I was sent over a video of what all was done to my car. That was a great thing to do. Well as I'm looking at the video and everything that was being done to my vehicle. The technician checked my windshield wipers he said they were good front and back and checked my tires and said my tires were good. So as my husband was driving down the road from Bates Nissan my tire pressure light came on so he took it to get it looked at. There was a large nail in my tires The front passenger and back driver side. Tell me why the technician didn't see that!!!! Remember I was told my windshield wipers are good on the video. Well after the technician was done with my car a different person told my husband that my back windshield wiper needs to be replaced and it will be $35.00 So when my husband called me about what had taken place. I called up to Bates Nissan and asked how in the world did the technician not see the nails in my tires and not only that all 3 of my windshield wipers are bad. Keep in mind I'm telling him that my windshield wipers are bad because they are. It goes to show people are doing a half of a job when it comes to the customers and their personal vehicles they are just there collecting a pay check. The response that I got was . I had the best technician working on your vehicle and what do you want me to do about it. Bates Nissan service center is garbage!!!!!!!!
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October 2023 by Dylan C.
If I could give this place one star I would because I went there for an oil change and tire rotation. Right when I leave the dealership my tire blew out and I had to return. But if they inspected my vehicle properly as they claimed they would catch any defects. Yet they then tried to blame it on me hitting something when I barely drove a mile away. And when I asked for the managers phone number he claimed him and his manager shared a phone number and didn't want to give it to me. The customer service was less than satisfactory and I hope the business takes a step in a different direction overall in the future.
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August 2023 by ariana s.
Alexis De La Cruz was the most professional and helpful employee that any business could want. He went above and beyond expectations and listened to my families needs. I would recommend him to anyone looking to buy a new or used car with Nissan!
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June 2023 by Leon B.
Today I received the worst service from this dealership that I ever have. On Wednesday I went there to get a quote on a radiator for my vehicle and the cost that it would take to replace it. I was referred to Tyler due to the fact that I had called earlier and made and appointment for Friday. I prepaid for the radiator and scheduled my appointment for 0730 today 7/2/2023. I was told that it would take approximately 2 hours to accomplish this task. At approximately 2/30 pm I had not received a call stating that it was taking longer or when I could expect my vehicle to be ready. I called the dealership and and asked for service and spoke to someone that told me the Service Tech that was handling my vehicle was at lunch and should return around 3:00 pm due to his lunch break was from 2:00-3:00 pm and she would leave him a note to call me as soon as he returned. At approximately 3:10 pm, I call back and ask for the Tyler in service and was transferred to his desk. After approximately 5 minutes the receptionist stated he was on the line with another customer and she would let him know that I was holding. After holding for a while I decided to hang up and call back. The receptionist answered again and transferred the call to no avail and came back on the line and stated that she had walked back there and indeed he was on the phone and I was holding. After about 3 minutes the phone went to his voicemail. I hung up the phone and again called back and was immediately transferred to Tyler's desk and got his voicemail. I then ask my wife to take me to the dealership to get a status on my vehicle at approximately 3:50 pm. In route to the dealership, I received a call from Tyler stating that he was sorry that he missed my calls. At that time I stated, I just need a status on my vehicle and what time do you close. He then went to blame someone else for giving me the wrong hours, and it took more hours than was quoted to me but there would not be any extra charges due to what was quoted. My problem here is that I dropped my vehicle off at my appointed time 0730 and do not get any updates for over 8 hours. Second the Service Tech refused to answer my call until basically he felt like it. Understand it may take longer than expected, but 8 hours for a job that probably only takes 3 hour at best. In the end when I dropped my vehicle off that is exactly what I did, therefore it was not on a time schedule.
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April 2023 by Andrew M.
Multiple weeks waiting and $1100 in repairs later our car left the shop with the same issue it was towed in there for. Would not recommend.
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March 2023 by Darlene T.
1st I wanted to give this a no stars. Customer Services here is terrible.I went to buy a new key fob, now we all know how pricey it is but i thought I needed it because I couldn't get into my car with the only key I had (long story short it was the car battery and not the key battery) any how so I go to purchase a key. The young lady at retail parts was very helpful and informative, The cashier an older lady barely even looked at me, not a personable whatsoever. Than the young lady walks me to service to see if and when they have availability. Service:The young man tells me they have an opening the next day at 10a I agree and he proceeds. Than ask me where did I purchase the key? (In my mind I am thinking: did he not just see the lady from retail parts walk me over) so i tell him from y'all; is this not the same company? He said oh yes it is but we do our invoices here too with the warranty. I ask again is this not the same tho this receipt I have. He said yea you can use it as well. I was confused. But we proceeded and scheduled for the next day! Next Day: my son takes it in before 10, I told him text me when it's done which I thought was a simple programming it was not. Bout an hour and half later I call my son who is still waiting. So I pull up to Nissan. The young man tells me they are having issues with the reprogramming, the new key is not connecting and that the old key is not connecting as well because they have to deactivate to reactivate both keys to work properly. And I was flustered at this point because now we don't have any key. At this point I told them I don't want the new key if it's not gon work but they could not get my old key to work now because a shifter issue. After I leave: the Manager Wendell Hood calls me to let me know that in order for the car key to be programmed it would need a shifter replaced that it will cost me $800 and I am beyond livid. And I tell him I'm not paying $800 for no damn part when the car old as fck. (Yes I cursed). Than proceeds to say no we can go to some junk yard to find a used shifter and it will cost me $50 that's all he says so I agree. Third Day: my sister and son goes to pick up the car, get the refund and pay the $50 to get billed $209. Now I'm angry and want to speak to the manager Wendell Hood I expressed that he told me it will be $50, he said the part is would be $50 and not the programming fee/labor. I tell him you did not mention that when we spoke. And I arguably told him that I am not paying $208 with some curse words included because I'm livid. We didn't break the key. He said they didn't either. Beyond angry of the poor customer service from Wendell Hood he tells me that basically I don't want to pay it. I tell him we work hard for our money that we ain't out here just throwing money away. He says his techs work hard too. I am Not saying they don't. But again how is this my fault yall deactivate (broke) my key that was working just fine. I did pay the miscommunication fee of $209, because how else will I get my car back but they have the worst customer service. I WILL NEVER EVER BRING MY HARD WORKING MONEY HERE. THEY DESERVE NO STARS.
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February 2022 by Nicci A.
Love going to see them for my service. Bought my car from here three years ago and they have always been fair and extremely customer friendly. Big shout out to the guy who vacuumed my car...saved me a chore. THANK YOU ALL.
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August 2021 by Jess W.
Bought a used vehicle recently from Bates Nissan and was not disappointed top notch service while at the dealership. Andre and his employees strive to get the best options to choose from in their inventory. Seem to be very honest and a above average car dealership.
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July 2021 by Malcolm T.
Had brought my vehicle in several times for a diagnostic because I was hearing a noise and my car shook every time I stepped my breaks, they had told me it's normal. Had brought it to Nissan in Temple and they found out what was the problem and replaced my front breaks for me. Car is also brand new and my car was due for a tire rotation, found out it had a wheel lock and they did not provide me with the wheel lock key, I had went in for that as well and the advisor who assisted me had an attitude because I asked him why I had to pay for them to take off the locks when it wasn't my fault and he said " Well you're still paying for labor " for a problem we all could've avoided if they gave me the wheel lock key! Would not recommend them at all!
