-
March 2024 by Brennan Little
This last December, I ordered 5 gifts from Awards gallery and had issues with 4 of those gifts.As you can see in the pictures, the embroidery is terrible quality. The stitching on the Battalion colors was off, the background color was incorrect, and the image of the bird itself looks awful compared to others I have seen. When I complained, the woman at the front desk was rude, then after looking at it she said word for word, “wow this is embarrassing. I can’t believe they were going to give this to you. Regardless, it’s going to be $45 for a new one. There’s nothing I can do about that.” She admitted their product was embarrassingly bad and still told me I was going to have to pay extra to get a new one.I ran into other issues as well. As you can see the embroidery of the CO colors is crooked and of poor quality. On the plaque, they did not cut out the outline of the 2 logos, making it look cheap. The other plaque I had made originally had the wrong logo on the front, but they did correct that one.There are more deficiencies and details I could add, but this review is already long enough as it is. Ultimately, the quality of the products is poor and the customer care is awful, as the woman at the front desk gave me an attitude every time I pointed out a deficiency. This was an incredibly frustrating experience and I ended up having to spend more money at a different location to get new gifts for my Soldiers.Don’t waste your time or money here.
-
February 2024 by Sherri Judd
I have used them in the past with no issues, but this time they messed up 5 YETI cups, did not apologies would not even come up to talk to me. I waited 3 months for them to make it right but still nothing, only messed up cups. Poor customer service.
-
January 2024 by Jennifer Thomas
This place is amazing and super friendly. They really know customer service!
-
January 2024 by Ridge Madison
Super friendly service! Helped me out big time!
-
September 2023 by Bobby weisbrod
THANK YOU SO MUCH, YOU ALWAYS MAKE THINGS SO EASY. I WILL LET YOU GUYS KNOW WHEN THE NEXT ONE IS COMING UP SOONER ;)
-
July 2023 by Mr Grey
Not great. Like everything in business, customer service is critical. If you have a business and the person that represents your company argues with customers about who's right and who's wrong, the only one that loses is the owner.
-
May 2023 by Darius Reid
Awesome places military awards. Customer is spectacular. Also affordable with a quick turnaround for awards. Highly recommend if you're looking for last minute PCS, ETS, or retirement awards.
-
April 2023 by Isabel Hubbard
Walked in today not hopeful of completing my task. But, the sweet lady (Melissa?) behind the counter took her time with me and she could have said, Sorry but this is too short of a deadline.” She didn’t! Delivered great customer service. I’mA new customer!!!
-
April 2023 by SFC Johnny Colon
HORRIBLE EXPERIENCE!!! Will never order from this place again. They said is a week lead time for the supplier to bring the item. OK I said. A week is 7 days. I email them asking about my product, they email me saying is set for production 4/21. I email 4/21 asking for updates, no answer. I called and on 4/21, they said the supplier didnt drop off my plaque. Unbelievable. They did offer a “similar” item, which was not what I liked on the first place. I took the “similar” item just because we had to award something to a person during out event.
-
April 2023 by Iglesia Puerta Del Cielo Killeen TX
Horrible experience. Plaque not done in time and they blamed the supplier instead of taking ownership. Lady on front desk laugh when I was expressing I wasnt happy. Will never order from here again
-
February 2023 by Clifford Bohannon
Order was done promptly and they did amazing work…Melissa did a fantastic job and was keeping me updated through the process
-
December 2022 by james Collins
I called at the last Minute with 6 Trophies that needed name plates. They completed the job in less than an Hour! I will only use Awards Gallery for my awards!!! Thanks!!!
-
December 2022 by Bilal Brathwaite
I’ve been working with this business for nearly three years and their dedication to quality and customer service has been clear since day one. I would recommend them to anyone looking to create a quality gift.
-
November 2022 by Francisco Tovar
Melissa was outstanding with all of my orders that I placed. She ensured each of them came out perfect. I will continue to use this place for all of the gifts for my Soldiers who PCS/ETS.
-
November 2022 by SFC Washington
This place has award winning customer service.I had a last minute farewell award and the team at the the awards gallery went above and beyond to make to be the job done.I will be a forever customer to the awards gallery. I am currently traveling over two hrs to get my awards done. The sieve and the experience is well worth it.Thank you Melissa and Justin.
