-
November 2024 by Dale wood
Great Service and Answered all my Questions.
-
November 2024 by Ken O
They can get busy,it'a big store. Last visit,a Monday afternoon,and literally 5 different employees helped us get taken care of. Big help,very grateful .They helped customers behind us the very same way,fair n steady. It takes awhile to treat each customer but they made it happen. Cool surprise,thanks
-
November 2024 by Matthew Charlie
Don’t recommend getting a loan with this pawn shop I went to pick up my items and they lost it with that lost my business
-
October 2024 by Child Reviews UwU
I come to Killeen once a year for work and make it a point to always stop by this store. I do a lot of pawn shopping and this place is unlike any other shop. I do a lot of pawn shopping in the Austin area and was so glad to see a long time Austin Firstcash manager named Gabe take over this store. The selection is huge and Gabe cut me a great deal on a Louis Vuitton bag for my wife.
-
October 2024 by Kelby Baerga
Poor Customer Service and Low-Ball Prices on items you take in for a loan.
-
October 2024 by Wayne Ewings
Bad customer service guideline rules are terrible bad experience
-
October 2024 by James Ellis
I stopped in to price a laptop but due to their large inventory and the amazing customer service I left with a nice firearm and an even better laptop.. Mat in the firearm department was definitely the driving force for me.. he was very knowledgeable on the products and even offered some solutions to minor issues I may run Into.. Def recommend doing business with action pawn again!!!
-
October 2024 by Len Concepcion
Never a disappointment
-
September 2024 by Michael Williams
Velma’s customer service is always awesome. She is the reason for my business.
-
September 2024 by Shatoma Hervey
I Would like to say thanks to Mr Mat for helping us great customer service and much knowledge on there product and once again BiG UP'S to Mr Mat
-
September 2024 by April Stone
Mat with one T in the firearms and ammunition and accessories you are phenomenal! I have to say today was probably the best experience I’ve ever had purchasing anything! And that’s saying something lol. Any how it’s been a long time since I’ve shot anything so I was a bit apprehensive going in. I knew what I had in mind. This kind young man quickly made contact which was wonderful! That’s great customer service not seen most places. I explained what I was looking for, but completely open to his plethora of knowledge which is what he had! And wow I was amazed at what he was able to teach me about my purchases! 2 different items I was interested in beyond happy with them both. Can’t wait to shoot them. I went in with purpose came out with knowledge I didn’t have walking in. I didn’t feel belittled made to feel like I’m an idiot that is 200% of what I know is excellent customer service! The pricing on new products I actually was shocked, very affordable! Mat took his time to explain exactly what I was buying, considering recoil for me as well as to how many parts when breaking it down to clean! What was best to keep it cleaned. How often to clean it to firing ratio, down to what ammo was best for what situations. To the pattern of ammo. He shared he had sister, so with her in mind I felt that he truly cared about me and what I was buying. I wasn’t just a customer in the store to purchase so let’s take advantage!! 10 ⭐️’s!! I will tell everyone definitely to go see Mat and I will definitely call him for any further knowledge or purchases or questions! Thank you so much you made my first time purchase amazing ? if I was the in a position to give him a raise I most definitely would whoever is. What an asset this young man is to that department! Anyplace!
-
August 2024 by Laura Lee Cobb
Norma helped me get a necklace when they were very busy today. She's the sweetest I ever met. Thank you so much highly recommend ????
-
August 2024 by Allmylife 300
I seen the diabolical customer service here.
Employees who really do not care about helping customers. Turning customers around immediately at the door. Judgemental employees who don't help citizens. Lying and abusing power. Just go somewhere else for another company to help you.
-
August 2024 by Justin Marvel
Had a great experience at this location thanks to Crystal. She was really friendly and welcoming. She answered all of my questions and was polite the whole encounter. Will definitely be coming back , hopefully when she's working.
-
July 2024 by Patrick Bryant
It's a pawn shop. Large selection of used items. Friendly staff when I visited.
