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September 2023 by Amanda Graybill
I bought a Hot Tools Professional hair Dryer from Sally’s less than a week ago. I used it twice. You don’t expect it to break on the second use and it did. I threw the box away because we just moved but have my receipt. I called and was told by the manager that it couldn’t be returned because I didn’t keep the box. That’s policy. I will NEVER purchase anything from that company again. I don’t even know how they stay in business. Goodbye Sally’s and your policy!!!
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June 2023 by Deanna Martin
They changed up some things since I was in the last time. Was greeted shortly after walking in directed to the exact location of what I wanted. The lady helping me was very friendly and polite.
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April 2023 by Yolanda T
Nice clean store with personable associates. I was greeted as soon as I entered & offered help. This is a small location & does not have the hair care products I need for my kinky curly hair. I have to drive an hour south for products to do my own hair. I called another Sally's and they should be able to help me.
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March 2023 by Leslie Brooks
Came here to buy hair color. I was holding my one year old in my arms and had my ten year old with me. There was one other customer in the store shopping the same isle for hair color. Both of the clerks were doing inventory and instead of leaving the isle while we shopped they both remained in the tiny hair color isle with the four of us continuing inventory, not allowing adequate space to shop. I mentioned this to one, saying “you might hold off until we get out of here so we can look around.” She completely ignores me. Both clerks continue doing inventory, blocking product, and making it super awkward to browse for what we were looking for…
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December 2022 by Kim Wallace
I was not at Sally's this day but was next door for a haircut at Great Clips. But both business have very knowledgeable associates.
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August 2022 by Raul Castillo
Went to buy clipper guides for my Wahl clipper asked employee said all we got is what you see asked her if Andis would fit she said Yes bought it which cost $20 plus tax well didn't fit tried to return said no return policy there employee's are not train on products and selection is poor time to find different store for clippers
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February 2022 by Anon Store Reviewer
Went to look for a product & asked for help on Wed. Jan 19. I believe her name was Katie or Katy. She didn't know what she was doing & she was kinda rude. Also, her hair is pink & black which is okay, but what is not okay is that it looked unwashed,. visit is ok
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September 2021 by Courtney Cuellar
Love this location! Past two times I’ve been the staff was so knowledgeable and helpful. When I went today, the girl working, Katie if I remember correctly, was amazing! She helped me so much on finding the rightproducts for my hair and she was so nice and fun to talk to. If she’s there you’re in good hands!!
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September 2021 by gisel villarreal
just came back from here, horrible service. there was a new girl that obviously didn’t know what she was doing. did a pick up order money was taken out of my bank account showed up & she said she has to cancel the whole order because i didnt make a payment ? showed her my bank statement still insisted to cancel my whole order. then proceed to say they didnt have one of the items that i order there BUT had a larger bottle. asked if i can just pay the difference for that one but said no “she can’t do that in her system” drove 30 minutes from there to home just to get my time wasted. needs a need work member she needs to be replaced.
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July 2021 by Monica Estel
Very helpful and informed staff.
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June 2021 by David Pederson
Staff was friendly and helpful
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April 2021 by Abigail Fulcher
They lady that helped was super friendly and informative. Saved my bleached dry hair. I am truly impressed with Sally’s
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April 2021 by Edna Walker
I spent $30 there and they wanted to charge me $1 for a bag to carry out my purchase. Ridiculous!!!!! I had to carry everything out in my two hands. I find that very degrading.
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March 2021 by Freida Goodrich
Sally Beauty in Kerrville used to be my go to for most of my hair and beauty supplies but lately they have gone down hill. I went in today to purchase a few things and due to the extremely rude customer service and lack of clear pricing I nearly put my items back and walked out. I miss how pleasant my shopping experience used to be prior to the old store manager leaving. If this is what sally beauty promotes then I doubt I will ever return.
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January 2021 by Future Forever
They got what I need!
