JCPenney is a large apparel and home furnishing retailer offering a wide range of national and private brands. Customers report finding what they are looking for, noting the variety of kids’, men’s, and women’s apparel, footwear, and accessories. The store also features a beauty concept with skincare and makeup. Staff are frequently described as friendly, helpful, nice, and going above and beyond, with specific praise for service in beauty color matching and during an easy card application process. However, some concerns are noted about the business's longevity. A significant criticism involves the women's dressing rooms, where the carpet is described as positively filthy, smelling unpleasant, and causing customers to avoid trying items on. Overall, experiences with personnel are positive, but facility maintenance is a noted issue.
