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January 2024 by Tom H.
Clean/ well organized/ very nice staff/ good prices. We travel fulltime, go to HEB whenever possible.
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December 2023 by Mary N.
I have been shopping at HEB in Kerrville for years and except for 1 person who is always rude to me it has been a good experience. Years ago this person was a checker and I went through her line with my weekly groceries. I handed her coupons at the end and she said "I didn't see this or this or this". I had to go through the bags to find the items. Her attitude was like I was trying to steal something. Fast forward many years, a few more encounters with her to today. she is now at the service desk, I bring in a box of coffee pods I need to exchange because I accidentally got the wrong flavor, I have my receipt. There was a $5 store coupon which I had used and it shows on my receipt. I walk back to get the right box of coffee pods (mind you it's a huge store and I am 72, plus I had already done my shopping) instead of just doing an exchange she rings up the old box then rings up the new box and tells me I owe $5, I tell her I used a $5 store coupon and it should be an even exchange. She says I either owe her $5 or I need to give her a coupon so I limp back to the coffee isle to get her a coupon I had already given when I bought the first box. Luckily the coffee was still on sale or there wouldn't have been any coupons and I would have had to pay the $5. I will never deal with this woman again, I will ask for a store manager.
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December 2023 by Melissa B.
do not get me started on HEB now the best grocery store in texas and california and i know from experience the deals are just that good deals at HEB
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August 2023 by Christina J.
Terrible store...personal shoppers are a joke...block every single aisle. Couple this with the vendors/employees stocking aisles mid-day and you have a real circus. Front end is always a mess as well. Cannot count how many folks I've seen who's basket locks up exiting the store. Supposedly a shoplifting deterrent but its been a flaw every time I've witnessed it. Store is in serious need of leadership change.
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February 2023 by Terry Y.
Great products, clean store and really good curbside service. I always go to H‑E‑B over any other grocery store.
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January 2023 by Misty D.
The very first HEB! That's cool. This store is clean, well stocked, manuverable even though it's always busy, and the service is good (at least for the week we were in town). Prime beef. Right there on Main Street.
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December 2022 by Mark K.
Well stocked. Friendly service. Clean, uncluttered and well lighted. Competitive prices.
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December 2022 by Kim T.
Love H‑E‑B. The store was very clean. Produce was very fresh. Wish they would open stores outside of Texas
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December 2022 by Curt C.
HEB #1 This is the location of the FIRST HEB store in the world! Yea, they've expanded it, and added on things, like a barbecue restaurant and a curbside, and gas pumps, but other than that, they still have the same small town feel to the grocer. This place is huge! It takes up a whole city block. It's impressive to see how far HEB has come since 1905, when they opened up on this street corner. The store is visually attractive, with lots of fresh produce, colorful signage, lots and lots of samples! I love hanging out at the Cooking Connection and asking a million questions while getting free samples. This store (as of this writing) is the only one in Texas that sells HEB merchandise, like HEB branded shoes, bandannas, hats, etc. The barbecue restaurant deserves its own review site- it is fantastic. HEB knows their meats- they probably buy more meat than anyone in Texas, which is impressive on its own. They hired a bbq chef with some serious chops to oversee their operation, and it is amazing. Try the Texas Torpedo...
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August 2022 by Lisa Q.
I was looking for something specific. An HEB employee was hustling down the aisle, clearly on her way to handle a situation of some sort. I think she was managerial. I stopped her and asked her a question. You know how someone on a footrace strikes the on your mark, get set, go stance? She had that stance. And yet gave me her full attention while I stumbled over my question imperfectly. (I write better than I speak.) Understanding what I was seeking, she said, oh! That's on aisle # ... It's just to your right. Sure enough! That's HEB!
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August 2022 by Juan C.
Had to stop by before hey to the fio river and this H‑E‑B had everything we needed. The staff was very friendly and helped us find everything we needed.
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April 2022 by Bob W.
I rented a carpet cleaning machine yesterday 4.01.22 and encountered Sheila at the "customer service" desk. She was extremely rude, and by the way no one in the store EVER WELCOMES CUSTOMERS....anyway first thing she said in a rude tone was"whadda need". So took the machine back today, of course the complete inspection, then balked when I asked to to sign off it was returned in good order....all in all I can buy groceries anywhere...I dont need people like Sheila in my face.......... Bob Wagner
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February 2022 by Ricardo J.
This HEB is rather new to Kerrville, having been open only a couple of years or so. I finally hit this spot with my mom last week and was very impressed. The store was super clean and well stocked. All the staff members we encountered were friendly and helpful, as they should be in a native Texan store. This Texas chain has worked hard at having a solid and reliable reputation. Especially impressive were the seafood and produce selections. Everything appeared very fresh and enticingly displayed. I am looking forward to my next visit to this location.
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January 2022 by Jimmy M.
They need to make sure there partners are friendly to customers a manager and an associate we're both rude and very inconsiderate to me for asking a question. I shopped 25 years in the San Antonio stores and never had a problem why here
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October 2021 by Justo C.
Well, I never thought I'd write a review about a grocery store chain but really, we all go to grocery stores to buy food so it's important to talk about it. As far as groceries, they carry all the major brands but their HEB brand food items are just as good or better than some the major brands. I'm talking about dips and chips. Try them out. What I really want to emphasize in this review is the prepared food section. There are meal simple items that are good but today, I saw a guy cooking up noodles and shrimp by the Sushiya kiosk. I asked him if what he was cooking was available for sale and he told me that I could get one by the hot lunch section. I went over there and sure enough, they had one called Teriyaki chicken noodle bowl. It was delicious! It was warm and full of goodness, flat noodles with cabbage, carrots, green onions and sauce that got them all mixed together good. The sliced chicken is just an added protein. I could have eaten the bowl without the chicken. The True Texas BBQ is an addition to the HEB brand that is worth exploring. Last week, I was hungry for BBQ brisket and luckily, my wife and I were at the store around lunch time. I went and ordered a pound of brisket, both lean and fatty. They came in tightly wrapped in butcher paper. It came with 2 sets of a pair of sliced bread in individual plastic bag with a small cup of pickles and fresh onions. This has the making of 2 great tasting BBQ sandwiches! I could not wait to get home. Yes, the meat was that good! I had a good lunch and had enough leftovers for 2 more meals! Also, they will do catering for 10-100 people - according to the bulletin board there. They also have family pack deals and assorted other offers that might be good for folks who want to host a BBQ picnic. For desserts, they have peach cobbler and banana pudding. I tasted their peach cobbler. It's pretty tasty - even without ice cream. Go out there and try their prepared food. It beats cooking that's for sure!
