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January 2024 by Courtney Crosland
I went to get a prescription transferred because my normal pharmacy was out, and the pharmacist told me it would be 24 hours and refused to do anything about it today. The whole reason I was transferring it was because I needed it today. He was condescending and uncaring. We live an hour and a half from town and are moving out of state in a few days. He was incredibly rude. It was the worst customer service that I have ever experienced. I used to be a pharmacy tech, and I would have never ever treated a customer the way he treated me.
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October 2023 by kandigee x
2 super sweet front of store staff were so nice and lovely today. The brown hair and silver haired ladies super kind and helpful. Keep them!! They made it a good experience
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September 2023 by Walter Hock
Clerk at self checkout started rant about "We need to get rid of this government and get prices back down like when he was president" I found it very rude and disgusting..
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September 2023 by He Sean
Love the lady in the front, she is too sweet and professional when she did my photo Id.
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August 2023 by Eric and Katie Sprague
Went by this CVS and needed help and the cashier Stephanie was so helpful and lovely, she really went above and beyond to help me. The manager Edward seemed to be a little grumpy and not very kind but the sweet young lady at the register really encompassed hill country hospitality and made our day. Thank you Stephanie for being so patient and kind!
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August 2023 by LeapingFrog Edu
Tyla, was very helpful and gracious to check us out. She gave us a listening ear which was much needed. It was wonderful to find a patient and caring employee.
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July 2023 by Jennifer Mm
One male individual has bad Customer Service. I understand that I should take into consideration that they might be going through something. But at the Sametime you can apologize for your bad attitude. And as customer I will understand and not take to heart. Just think about this we are also going through things and getting new medications for new things we are facing in our lives! And i do understand that it does get busy so I am a very patient person.Never did I have a problem until the other day. So please try to address the situation
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July 2023 by Dr. Tracy A. Jones
Awful experience. I asked the pharmacist and technician to help me locate an over the counter medication but they wouldn't assist me and instead paged the front clerk. It wasn't even busy as there was not a single person in line except for me. I went down the street to Walgreens and the pharmacist came out and graciously helped me locate the medication. I'll never go to CVS Kerrville again.
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June 2023 by Bill Anderson
We always have a great experience at CVS. The pharmacist and sales associates are always courteous and helpful.
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May 2023 by Southern Girl
As a pharmacy technician or pharmacist u would think they know where there pharmacy items r weather they put them up or not they r rude and know nothing
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May 2023 by Robert “FLASH” Pietsch
I came in to buy a few items .. I was greeted by an employee.. smiled & helped at checkout
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April 2023 by Oscar Herrera
Rude pharmacy technicians. Do not know what customer service is. Don't like your job, change professions. Don't take it out on potential customers.
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March 2023 by Brian McLaughlin
The worst pharmacy in kerrville. Rude rude rude and it takes 4+ hours for penicillin tablets to be filled. Come on!!!
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February 2023 by Ken Munson
You shouldn't have to be on hold for 20 minutes and never get a person on the phone. Customer service at its worst.
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January 2023 by Claire Smith
I have been out of a prescription for almost 2 weeks. It has been on order, but when I asked if they had an idea when it would arrive I was told, “no, I don’t know.” This is a medication I should not be without and one that I have had to gradually increase my dosage. At the very least they could help me get it filled at another CVS or give me the timeframe for the next shipment or confirm that there is a medication shortage and I should speak to my physician about it. I felt completely dismissed and will never fill another medication at CVS.
