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February 2024 by scott reagan
Called up and asked for a replacement part for a bedframe. The person who answered the phone said I don't know to every question. It seemed like she had little interest in helping me. When I do replace my bedroom set I will not go here. Poor service is unsuly not a one time event.
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November 2023 by colton perez
absolutely worst customer service ever
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September 2023 by Duane Jackson
We had a great experience there today the salesman Chad was very professional and knowledgeable; we bought what we went in to look at .
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July 2023 by Christa Gonzales
I am so so pleased with this store and the staff! I purchased a beautiful dining room table, and Deena was so helpful to me through the entire process! When we went to pick the table up the staff was so helpful and kind! Vickie was super nice as well! Could not be more pleased with my experience!!!
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June 2023 by Mark K.
I had a very bad experience with the Ashley Store in San Antonio on Pat Booker Rd trying to order a mechanism for my sleeper sofa. They told me that they would not order it for me because I didn't buy it from them. So I called John (the Manager) at the Kerrville store and he was more then happy to order the part. The part was ready for pickup within two weeks, and he didn't even charge me untill I picked it up. This store has exceptional customer service and it was well worth the trip to purchase it from John. I will always make my future purchases from this store, and I will strongly recommend anyone needing furniture to go see John in Kerrville, TX.Thank you so much, John!
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May 2023 by Starla Hunt
Very easy to purchase a mattress from. Took less than 24 hours for delivery. Louie was a great salesperson who wasn't a stalker while I was looking. John showed me a great mattress that I wasn't even looking at. Ended up being the perfect mattress.
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March 2023 by Keith hickenbottom
Amazing prices!! Recommended to all my family already!! Great people working there!! Don’t hesitate, 10/10 recommend this store!
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March 2023 by Linda Bazley
Excellent customer service. The knowledge and attention to detail of the repair man they sent out today exceeded our expectations. It was difficult working in the small space of our fifth wheel. Thank you very much. We would definitely buy again from Ashley Furniture in Kerrville.
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March 2023 by Kyleigh McDaniel
Great experience! Amazing prices! Friendly and welcoming customer service and so much to choose from!!
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March 2023 by Ashleigh Hailstone
Came by looking for a sectional couch, Louie helped us find the best of both worlds for my husband and I, Vickie was amazing in helping us being able to finance our investment ? absolutely amazing service 10/10 go and see them they'll be able to help you. ?
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March 2023 by dar anderson
Everyone I have worked with have been awesome, respectful , great and great follow thru and excellent service. I would highly recommend them.
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March 2023 by Ashley Caliendo
Excellent customer service. I'd highly recommend this store!
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March 2023 by Shawn Lanier
Thank you Ashley Furniture for my wonderful experience buying new furniture. Great friendly customer service
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December 2022 by Casey KIng
Great experience with this team! I bought a home in Kerrville in August and was lacking 2 bedroom sets to furnish my home. I thought we were doing Christmas at my mom's house so I was in no hurry. The weekend before Christmas I found out I was hosting my family in my new home. I showed up at Ashley furniture on a Saturday afternoon in the middle of December hoping for a Christmas miracle. John moved mountains to furnish my guest bedroom 2 days before my guests arrived. It was a beautiful suite that I had had my eye on for weeks. It needs some tweaking , but that will come. He found a mattress and box springs within my budget and my mom said she slept better than she has in years. I am a client for life. I assure you that if you let them know what you need they will make it happen!Thanks, John and also thanks to your 2 delivery guys. They were right on time, professional, and willing to move stuff around until I was happy with it! Heartfelt applause. -Casey
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December 2022 by Anonymous
Salesperson was good but they said the bed didn’t need a box spring and the delivery guy said we did. Communication on the delivery end is horrible was told 1 week for a mattress, we got rid of our old bed and the new one took 3 weeks later than original time period given and you won’t get a delivery time with people that deliver it until the day of everything else had to been done in the store ,also check your receipt they might ring you up wrong and they still make you pay for them ringing you up wrong. Again the people in store are very nice
