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April 2024 by Marci S.
The staff is always very friendly and helpful. There is usually no waiting time. They are very patient with me as I have hearing aids.
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July 2022 by Abby F.
They should just make this bank into an ATM machine only and fire there employees.... NOBODY answers the phone.. ever! The drive through is closed all the time. I cannot count how many times Ive tried to go to this drive through and its closed all the time! They still have Covid protocol and have to make an appt to go inside... Covid is old people, get over it! They are the only Wells Fargo in the area that still makes you schedule an appt to go in. CLOSE THIS BANK... the office manager clearly is lazy as hell!!!
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September 2021 by Maria W.
I live literally down the street from this bank and it's actually my bank that I use and it has given me issues every time I go in. Today the notary refused to notarize my paper even though I always use them to notarize maybe it was a discrimination against my ethnicity because every time I go in and deal with the same older woman there's always and issue always I will not he back to this branch ever even if I have to drive farther for better service. It's funny because all these years I've been using them to notarize and today she's like no we can't do it. Because I have a foreign ID but that's the same ID I've been using all these times....
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October 2019 by Andrew D.
The teller had absolutely no clue what she was doing. She didn't know how to cash a check and then deposit it. She told me I couldn't cash my paycheck there because it was from a chase bank even though I have a Wells Fargo account. Why does it matter where the check is from? When I asked to speak to a manager I was simply told "there is no manager." Went to the branch down the street they took care of me no problem. I would not recommend this location at all.
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August 2019 by Eric W.
I'm taking a star away for one reason. No waiting list for (a larger) safe deposit box. Bank of America has a waiting list. Wells Fargo does not. We are told we must keep checking. I find this to be ridiculous. If it was a simple phone call, maybe I would not be so critical, but it's not. You never get right through. So every time we come in we ask. So far, no luck.
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April 2018 by Queen B.
My husband and I have been customers since 1996. Over the years, we have seen customer service dwindle into a fairy tale for most companies, but we always seemed to have great luck and service with WF. Unfortunately, this great service is another fairy tale for the books. I had a fraudulent charge on my account. I called and spoke with a rep. Gave him my info and was given a claim number. I was also told that there would be a block on the company and that I would still be able to use my card as usual. Well, I attempted to make a purchase at a local retailer and got denied. I figured something was up and I rushed to this branch to get a temporary card and to get help with what was going on with my card. I called as it was 5 minutes to closing time and I just wanted to make sure they didn't lock me out early. I spoke with a male named Terry who laughed at me and could have have given 2 shits about my predicament. He said, "Well, get here before one and you'll be fine." Well, no joke, Sherlock. (I simply was requesting they not lock up early.). So, I made it with minutes to spare and was given looks of dismay as I rushed in needing assistance. Like I was really an imposition and how dare I show up minutes before closing. Anyhow, I was helped by a banker who called customer service on my behalf. I kid you not, she was on hold for 47 minutes. 4-7! Then someone finally answers and tells her the "system" is down and they couldn't do anything. They told her to tell me to wait 2 hours and call back. (During our 47 minutes of waiting, I got to see Terry in person. He was the cocky jerk he seemed like on the phone. One of his female coworkers asked him to grab a chair to take in the break room. He said, "Let me put my stuff down first." He was carrying 1 cup of coffee and 1 piece of paper. He then opened the door and let it shut on the ladies bringing in chairs for his ass to sit on. Just watching it was infuriating, much less being one of coworkers. I could not imagine. I mentioned to the lady helping me that he seemed pretty useless. She didn't deny it. Then he slowly walked out of the break room acting like he was looking for a chair to carry and threw his little hands up in the air and said, "Oh, you got them all." He then turned around and barely had the decency to hold the door. It was an afterthought this time for him.) Anyhow, I have now since written emails and made several more calls waiting in excess of 30-40 minutes today, without answer. They don't care. They simply don't care. If they did, I would have my card turned on by now. It's still locked up. Can't use it. Have several returns I've done that don't seem to be showing up in my account. ------------------------------------------------ Now waiting for a banker again. Just got transferred by someone named Donna and she was extremely dismissive and just couldn't believe I haven't been able to get a hold of anyone. I asked her to turn my card on, but she couldn't do it. I'm 12 minutes in and still no pick up. I will post a follow-up pic of my total wait time when they answer. ------------------------------------------------
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February 2017 by Ryan R.
I went to this Wells Fargo location on Keller Parkway in Keller to open a new account. I met with Luis, who was very professional and understanding. When opening my new account, I explained to Luis that I would like to have my debit card sent to the branch, instead of my residence, due to problems I'm having with the postal service. Luis was able to set everything up to where my debit card would be send to the branch. Additionally, in order to avoid ATM fees, Luis was able to have the teller run my debit card from my other account as a cash advance, so that I could fund my new account. Luis also took the time to make sure all online banking and alerts were set up before I left. This branch seems to be a newer branch and the bank offers 24/7 customer service from agents based in the US. So far, I'm very impressed.
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August 2016 by Donna C.
I was in this bank, a few months ago for a decrease for my unsecured personal line of credit APR. I sat down with Terry Oller, the Supervisor under the Bank Mgr. He said let me bring up your accounts and see what we could do. I had told him that I thought my APR was 10%. He looked up my info, said yes, I will call and see what we can lower it to. He made a phone call, looked up my credit, and proceeded to inform me that he could do 9.5%. I had him shut down my old one and open up this one at 9.5%. At this review, I found out by accident that my old line of credit was actually 6.5% (that he shut down) and he opened up the new line of credit under the 9.5%. I contacted Customer Care who is taking care of costs, and the credit bureau in my behalf, and a formal complaint is being issued to the Bank Mgr. Now I have to take my business elsewhere to get another unsecured personal line of credit. I am informing anyone that does business with Wells Fargo to be VERY careful when doing business with their representatives. I have been a long lasting customer with very good standing, I NEVER saw this coming.
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September 2015 by Melissa T.
Wells Fargo generally has pretty good service. I came today to discuss changing my accounts. Evelyn helped me and she was so sweet. She got me in and out under 20 minutes.
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June 2015 by Quintella S.
I would like to say that your branch has improved so much within the last couple of months. I do not know what you did other than hire new staffing or provided them with customer service training but it is working. I must say that about 2-3 months ago I came into your branch to see your Service Rep about a wire transfer. I was not greeted immediately, and when I was greeted I was told someone would be right with me. When the Rep finally came out, she approached me by starring at me as if I lost something. She was not pleasant. She did not introduce herself and she looked angry. She said very curtly and not friendly " can I help you with something? I said yes I need to wire funds to my mortgage company. She said Oh, they don't;' normally do that, I mean why are you sending it that is not normal because it is so expensive to do it that way. Well by the time she said that I was already mad and upset with the service I received. I left out of your store and immediately and of course went to work and complained to everyone that I would never step foot in the Keller branch for anything. I have an account there with payroll deposits and my mortgage company banks with Wells Fargo. So I have to do business with you all. Well later on that week I said let me try another branch and see how they do. To my surprise it was the opposite of your store on every sense of word. I even told them of my experience with your branch, and they apologized profusely and gave me an 800 number to call of which I did. Recently, I went thru your drive thru and let me tell you your staff has been so friendly, they introduce themselves to me they tell me they will have my transaction right out and asked me if there is anything else they can assist me with. Thank you so much for restoring my faith in your branch. AGAIN THEY HAVE BEEN WONDERFUL!!!!!!!!!!!!!!!!! with every visit. Please keep doing what you are doing and remember that Greetings mean the world to the customer when they are coming in to conduct business at your place of business. Thanks repeat customer
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September 2014 by Brad R.
The Wells Fargo branch on Keller Parkway is disappointing at best. Horrible service. For years I've enjoyed decent service from Wells Fargo. It wasn't until I moved to Keller and started doing business with the bankers at this particular branch that I started having so many problems when setting up and/or linking accounts. Somehow when they explain the features and benefits of opening and utilizing various accounts and more specifically the economic benefit of "linking the accounts" together, they manage to omit the fine print regarding many of the service fees and charges that will be assessed if the account is used as a "back-up" for which is the reason for linking the accounts in the first damn place. These fees weren't mentioned either because 1) they're ignorant to the specific charges and the way the account works, or 2) they purposefully leave that information out (which would be worse) and they know that most people won't check their statements or they won't bother to complain about being misinformed or over-charged from the get go. This isn't the first time or the second or even the third time I've been hit and duped by excessive charges and/or services they double billed me. If you do business with this bank and more specifically this Keller branch - CONSUMER BEWARE. You should check your statements and scrutinize the charges because they are very adept at making mistakes, errors, or flat out omissions that are always in the banks favor. The branch manager of that bank doesn't really care and will just give her BS excuses and a halfhearted effort and will want you to shift the problem and have you call the 800 number and waste more precious time trying to get them to fix a problem not of their making. And all this even after they admit they "forgot" to tell you about the charges and/or will sometimes say "Hmmm, that's odd, don't know why we over-charged or double billed you". If in mist business, if someone makes misrepresentations out of ignorance or on purpose failed to provide full disclosure.. They'd be out of business. But Wells Fargo will just say "Oops", or they hope you won't notice, or realize that if you do notice, they "bank" on the assumption the average consumer will decide it's too much trouble, hope they will just stay quiet or just go away. You should go away and find a bank that at least cares enough to act ethically and professional. Can't imagine that even in this day and age of moral decline and lack of pride and professionalism - it can't be too hard to locate another branch or bank that wants your business and tries hard to keep it once you're a client - a bank that gives trustworthy advice and stands behind what they say, and if they make mistakes they fix those mistakes. It's not a bank like Wells Fargo, that tells you what you want to hear but stop short on giving full disclosure until it's too late - so they can say "oops, must have forgot to tell you that.. sorry". This particular Wells Fargo branch does exactly that and are so much a part of the problem and not the solution - so indicative of why many big banks these days have such dishonest reputations - and so well deserved.. Well-Done-Wells-Fargo. That's why the name Wells Fargo is in its own way so revealing.. if you want full-service AND an ethical banking relationship.. you might as "WELL-FAR-GO" elsewhere to get a competent ethical banker. It's all right there in the name!!
