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“Patterson and Chris Moreno were my go to for securing financing and closing on my new house. They made it so easy, Chris communicated every step of the way and was so patient with us. Patterson was easy going and professional the whole step, I felt like I was working with family and I will refer anyone and everyone to talk to them when It comes financial contracts. Patterson even finances my wife and i vehicles. This is the guy everyone should see.”
“I want to give a HUGE thanks to Joshua Morgan, Senior Card Services Rep. I have dealt with Joshua for years, and he always takes the time to help me and goes above and beyond to do so. He replies to emails and calls quickly, and always gets the job done. Joshua is awesome.”
“I just wanted to share how helpful and kind Ivan and April were in helping me with my mother's accounts after she passed away. Very professional and polite. Thank you both!”
“Been a member for over 11 years here. Love that it's an individually owned bank. Mostly out of Oklahoma. Love everyone here. Very sweet and they give u the attention u need!!!! Will always be a member--I live in Allen and my bank is in Keller!”
“One of my children is a member here so my husband and I decided to join after leaving the absolute worst credit union, let me just say that we have had nothing but top notch customer service and we have perks that the other credit union did not offer!!! I hate that we wasted 10 years with them but glad to now be a part of RBFCU.”
“This is the best PNC branch around. All these women in here are always giving you beautiful smiles when you walk in making sure you know they appreciate you being there. I just love it. Always so kind and helpful.”
9AM - 5PM
980 Keller Pkwy, Keller
Banks
“Came in 15 minutes before closing and needed to do several tasks that I knew would take about an hour or longer to complete. Their reps at the front happily directed me to a private representative, Vickie, who was amazing. She was (i) time efficient, (ii) very friendly (and didn’t push me to do things the way Chase might suggest) with great customer service, (iii) excellent to work with. She deserves a raise! Vickie clearly put my (the customer’s) needs above her own, as she stayed late and offered to help when she didn’t have to well after the branch closed. She made sure my requests were handled swiftly, while still being very thorough. She didn’t flinch when I asked her, a couple times, to help do “one more thing” after she had already completed and closed out the tasks I had originally come to the bank to complete. It is rare to find people with an attitude favoring the customer like Vickie does, and the Chase branch as a whole at this location seemed to have the same customer-first orientation, even if it meant sticking around past the close to help a customer in need. This is why I stick with Chase! Thank you, Vickie!”
“Erin is an amazing help. Helped me close several personal accounts and open a new one. Also helped me set up new account protections. Clean environment and respectful employees.”
“I was waiting in this bank today and noticed the teller as she went through several customers, patiently listening to their concerns, teaching them about technology, reassuring them, interpreting what they were asking, and just overall being a kind human. It made me smile. I wish I had her name but I didn’t interact with her, only overheard. People like this make a difference!”
9AM - 5PM
521 Keller Pkwy, Keller
Banks
“Friendly and helpful staff! I had to get a few things done, and the staff made sure I didn’t wait too long to be seen. The teller was friendly, and a big thank you to Tori for helping me with my card!”
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“I love this branch so much! I will drive out of my way because the level of customer service provided actually brightens my day. Hailee is always a friendly face and such a pleasure to work with. She makes everything so easy and is so very kind! I wouldn't be surprised to see her managing her own branch very soon!”