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February 2024 by Elyssa V.
It's a good store but the taste and tips ppl are SO RUDE my 11 year old and my 13 year old went to go get a sample and the lady was so rude and said u need your dad and she could have been WAY nicer when she that get your dad her tone was so rude then a mother kid comes and try's to take one and she says get your dad then the kids says but I'm 12 then she technically starts yelling and said I don't care you need your dad and her tone was so rude I don't understand why u need a parent to get a sample js let the kid get the food and go The customer service is so rude
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October 2023 by Maria R.
You can always find what you need in bulk. Easy to jump in a grab everything you'll need for a party.
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October 2023 by E M.
This review is about Sam's Club supposedly called "Elite Mastercard". I have been a member for over 15 years and a new Mastercard holder. I made a payment on Oct. 19, 2023 which was a Thursday. The payment was debited from my checking account Monday October 23rd 2023. Today, Wednesday October 25th 2023, the payment still has not posted to my account and not added to my credit limit. I called customer service and I was told that Sams Club already received my payment and will be posted tomorrow October the 26th because it's still in processing status. This is the only credit card i had this experience with. This was done on purpose just like any other unethical credit card company for card holders to pay a late payment fee even though payment was made way before the due date. Sams Club credit card is issued by Synchrony. Stay away from Sams Club credit card.
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August 2023 by Chris C.
It's a Sam's club, what else can you say? Best to get the premium membership so you can beat the crowds and enjoy your shopping experience without people jumping all over. Their return policy is some of the best, with or without a receipt in hand.
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August 2023 by Lance M.
Do not purchase large appliances and expect to get any help. I purchased a dishwasher on May 10th, 2023. It was delivered on May 26th, 2023 and I purchased the Protection plan. Long story short is the internal frame was damaged which is now causing the dishwasher not to function and when it does function it leaks. Sam's told me to contact the Protection Plan company. They told me that since its witin a year, to contact the manufacturer. Manufacturer came out today to tell me the frame is damaged and was damaged at installation/delivery and said to contact Sam's back. Sam's is telling me I am outside my 90 days of purchase date...not delivery. I seem to have done everything right by purchasing the added plan yet no can seem to help or cares to help. They just keep passing the buck onto someone else.
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April 2023 by Sujan G.
Review is for the Pharmacy staff. I would like to mention Marie, a pharmacy technician who stands out for her excellent work and dedication to her job. Every time I have visited the Sam's Club Pharmacy, Marie has been incredibly helpful and knowledgeable. She goes above and beyond to ensure that all of my questions are answered and that I receive the best possible care.
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April 2023 by Greg S.
This one way in and one way out at the gas station is ridiculous. Anyone with their brain on can realize that they need to get rid of the one way arrows. People will be waiting several cars back and there will be two pumps open with no one pulling up to them just because of the arrows. Wake up Sam's! You're the only one way gas station I know of. Get rid of the arrows and reduce your traffic! Customers please stop following the arrows and just pull up, get what you need, and get out instead of holding up traffic.
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April 2023 by Karen Tiratto
your delivery people suck. I made a large order that I needed for tonight and who ever you hire to deliver can't read because they delivered all my stuff to a wrong address. now I have no items and have to wait 5 to 7 business days for my money back I also have thr delivery photo that shows it was delivered to the house on the next street. I went there and the people there refused to give me my items so now I have no items for my event tonight and have to wait for my refund
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February 2023 by Shaylee N.
this is the worst sam's club management i have ever come across. the most unprofessional, ageist location. they work their older employees like dogs. they are 100% trying to run older employees out of the establishment. they fire you for retaliation before a bonus that your livelihood depends on when10+ more employees have a worse attendance record than others. the managers sabine and laurice do not care about their employees. they themselves do NOTHING and have absolutely no idea how to run this store. i've seen first hand the way they treat their employees and it's disgusting. i'm in the process of working with the better business bureau because this can not continue. they expect loyalty yet give NONE of their own.
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February 2023 by Betty Frazier Graves
Very helpful friendly staff
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February 2023 by Jason W.
Gas prices good...pumps are slow so don't go there when the open up. They forget what time they open. The pumps will spray gas everywhere. Store ok. Pumps are horrible. Guess that's why the prices are low. It's like if you can manage to pumpIt congrats.
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January 2023 by Jorge Products
Convenient, good food, good gas, good pricing
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January 2023 by Paula E.
Normally go to the Southlake location.. Unfortunately it was affected by a recent tornado.. I found this location because a friend of mine told me about it.. MUCH better than any other location I have been to.. Clean, LOTS of variety and very nice staff.. Will definitely be back!!
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December 2022 by April S.
I love Sam's. They make it easy to fix meals for my 15 person lunch group.I also love that I can get great gifts (love the wine gift packs).I've purchased tires from here as well.I love it!
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November 2022 by Scott P.
This is a very good Sams club. Lines are usually not bad at all, especially compared to Costco. Plenty of easy parking and it's right on 1709 and 377 so it's easy access from anywhere in the Keller, Roanoke area. My only issue is lack of certain products off and on. Probably still a supply chain issue but the products in question are readily available at other store, so who knows. But I still come here on the regular to stock up.
