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June 2024 by Bri Simpson
Excellent customer service
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June 2024 by Kylah Fort
Horrible customer service. I pulled up to the drive through and one worker said she’d be with me in a moment. Ten minutes passed by and another worker said she’d be with me in a moment. Ten minutes later I saw both women enter their cars so, I left without receiving any help. I wasted 25 minutes only to be forced to go back again tomorrow. Also, I was there from 3:40pm to 3:55pm and the website says they’re open 9am-5pm.
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December 2023 by christina wineriter
A couple weeks ago my parents went up here to check on a replacement card that was sent out in November. They went to check because it had been taking multiple weeks to arrive in the mail. When my dad walked in, the worker, Carson, was not helpful. No greetings or anything then was not cooperative when trying to figure out where the card was. Somehow, my mom’s other card was left there with the employee- shortly before leaving the parking lot, my dad realized he didn’t have it in his wallet so went back inside. Surely enough, Carson had already SHREDDED the working card. UNACCEPTABLE!!! He could’ve simply called to let my parents know the card was left behind. Just very unprofessional here. ?
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October 2023 by Darla Palin
I just wanted to share how helpful and kind Ivan and April were in helping me with my mother's accounts after she passed away. Very professional and polite. Thank you both!
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August 2023 by Robert Clark
Long time customer! We love Frost Bank!
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March 2023 by Stephen G.
Great place to do all of my Mother's banking needs . I plan to open a checking account soon
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August 2022 by Terrell Jones
Well im very pleased with Cindy and the rest of staff today. Everything work out very well today! I admit I was a little nervous at first, but Cindy had feeling the second I walk to the front desk:))))))
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February 2022 by Alli Martin
My husband and I were very satisfied with this location and the employees. When we first walked in we were greeted immediately and the man at the front desk showed us where to go. We needed to cash an insurance check. I didn't get the lady's name but she was extremely helpful, very professional and so nice! Loved everyone's attitude there.It didn't take very long to cash the check at all, we were in and out within 10min or so. My husband tried to cash the check 1st and I was aware of it if course, but since both of our names were on the check we both had to be there and she explained why. The parking lot looked very nice, no trash or anything. Inside of the building also looked very nice and clean.Really great customer service from everybody. I don't have a Frost Bank account but I would absolutely recommend going to/ using this location.
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December 2021 by Happy Camper
I have been a customer for years, and I love Frost!
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October 2021 by Stephen Greer
The sign is obscured by trees,Thank God for Google maps or I would never have found it . The transaction on the ATM were easy and efficient. Improving your visibility from Keller Parkway would be much appreciated.
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October 2021 by JJ GO
I’ve always found the staff here to be super friendly and helpful - even if their bank never lends to business owners and doesn’t have anything to do with mortgages.
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January 2021 by JK GO
I’ve always found the staff here to be super friendly and helpful - even if their bank never lends to business owners and doesn’t have anything to do with mortgages.
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November 2020 by Leslie Barrett
I have been with Frost Bank for at least 6 years now have gotten nothing but personal attention every time I needed them. Always friendly always helpful
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August 2019 by Ulee Shah
Great people. Finally a nice bank
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July 2019 by M&M Malone
My Bank of choice is the Keller Pkwy. Location, every time you walk-in "Hello" Who does that AnyMore? Frost Bank that's who!
