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October 2024 by Joe Delia
Jason and the whole Jabo’s Ace team were fantastic. They were very friendly and efficient.
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October 2024 by Ellen K
Small error in my online order! Spoke to Brett, the manager in Keller, and he went above and beyond to make it right! The items weren't in stock, so he contacted other Ace Hardware stores, located the items I needed, went out of his way to pick them up, and made the exchange at my doorstep! Thanks for making it right, Brett!!!! That's what I call customer service!!!
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October 2024 by Michael Kazmer
Convenient. But WOW over priced. Chicken feed two and a half times what others charge. Propane 5 times per pound that other Ace hardware charge.
17.99 Yep. 50Lb at tractor supply.
Yep. just called 4.99 a lb. to fill. that's what the lady said.
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October 2024 by Angelique Strawderman
Customer service is absolutely terrible. No one knew anything regarding the pizza ovens or would even try to help us. Told us wrong pricing and price tags are mislabeled and or missing. Go to a different store to save yourself the frustration!
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October 2024 by Charles Van Duyne
I always enjoy coming to them for whatever I need. They are available and knowledgeable about whatever you are trying to do.
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October 2024 by John McWilliam
Had an issue with a product I had purchased that was not the fault of Jabo’s Ace Hardware in any way. Went in to ask for some direction/help with the issue and James jump into action with one goal. My satisfaction. He knew the fix. Told me how to fix the issue. Provided the required parts at no cost to me. And in no time I was back in action. I can’t tell you how much this above and beyond service means to me. It’s this type of service that keeps me returning to Jabo’s Ace Hardware over the big box stores. My thanks to James. Thank you Michael too. You guys are the best!
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September 2024 by Buck Judkins
This Ace Hardware location has the best customer service in town! In this day and age "customer service" seems to a thing of the past. But NOT at this location! The employees there are very polite, know how to smile and are very helpful. We were looking for a new Weber grill and decided to see what they had to offer. The selection was great. We were extremely impressed with James, the employee that helped us. He was very professional and knew the products. I wanted the grill assembled and at OTHER stores, they wanted about a week to deliver one assembled. James said that he could get one assembled and delivered the same day!! Wow, I was impressed. Not only did he get it delivered the SAME day, the grill was assembled, and delivered to me in 3 hours after leaving the store!! The delivery guys, one named Matt, were also very polite and professional. Ace Hardware has a customer for life. Thanks James and thanks Ace Hardware! Customer Service MATTERS.
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September 2024 by Brian Atchley
One of the greatest Ace Hardware stores I've been in! If they don't have it, you probably don't need it! Great store, tons of product and absolutely fantastic people!
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September 2024 by John Meredith
Been coming here for years. However after this last experience will be looking for a new place for hardware. Went in for a simple propane refill. Paid for the refill and went to the refill station. The girl at the register called for the propane refill when I was there. Waited 5 minutes no one showed up. A worker passed by 3 times ignoring me as he. He was not with anyone, just appeared to be talking on phone. 10 min mark I called the front desk who stated they will get someone right out. 13 min mark another worker said he would go and get someone to help out. 16 min mark I went in for refund. Went to kroger and received a bottle immediately.
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September 2024 by Dillon Thrash
Bought 2 chainsaws from this location and was on the verge of returning and leave a bad review because of headaches sustained. BUT Mikea their stihl service technician some how managed to turn my experience around and save me as a customer. Definitely need to give that man a raise, good job sir.
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September 2024 by Colleen Steer
I can count on Jabo Ace Hardware for help when I need it. Michael M was extremely helpful in finding the correct toilet handle I needed for replacement.
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August 2024 by Tommy Madison
Great service!
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August 2024 by Bbgakame
Ace carries the small screws, bolts, metric sizes that Home Depot deems unnecessary for a hardware store. Go to Ace to 'get things done'.
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July 2024 by Kevin Huynh
Manager Scott and Ethan gave a phenomenal service made me felt welcome vast of knowledge definitely my go to hardware store appreciate ACE hardware for a wonderful experience
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July 2024 by Stephen Foster
They will not cut a blank key for you. You have to buy theirs. B. S.
This place pretends to not be a big box hardware retailer but they are no different than the others. Don’t be fooled.
