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February 2024 by Larry Dillon
Not happy with Empire, they don't want to answer the phone or text's I send. Also apparently they don't want to do good business either, as my windshield leaks and it's only been about 4-5 months since they've installed it. Invoicing is a hassle and getting them on the phone or to respond to a text is not what you would expect from a company that you plan on spending hundreds of your hard earned money with. I would look around if you are in the Dallas area, check out Glass Monkey. They do good work and also give you a life time warranty on the entire repair minus cracks and future breaks, and you get a cool window sticker as a prize, lol.
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January 2024 by Danny Collins
Called Empire Auto Glass to replace a windshield in my 1998 Isuzu Hombre.My first clue should have been that they didn't know what windshield would fit.Finally came up with the windshield and a price. I told them to come out and replace it.The gentleman who did the job said not to remove molding tape for 24hrs, not to go through a car wash and not to drive at highway speeds for 1 week.I accomplished this by not driving the vehicle at all for the first 3 days. Then I noticed a crack in the windshield just under left center of the windshield coming from under the molding.When I called them about the crack which took over 2 weeks to get ahold of them and that not by phone but by text this was the reply I received." What happened to the windshield?Will have to charge again...We don't give warranty on the windshield for the reason they are exposed to do many components we don't have control over "***Just a warning Buyer beware***
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October 2023 by Billy Wood
We had the windshields replaced by Empire auto glass on both my wife’s car and my daughter’s. After installation both the cars had immediate problems. My daughters car’s new windshield has whistling noises coming through now. On my wife’s car after the windshield was replaced a day later my wife’s mirror fell off the windshield and was dangling by the wires. Empire set a appointment to come fix this and then stood us up. NO CALL NO SHOW. we called several times and left messages. Seems to us that Empire doesn’t stand by their work.
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March 2023 by Kristina Wells
Best price about $70 cheaper!!! And they came to me free!
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March 2023 by Jonathan C Thomas
Came to the house good estimate costumer for life
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September 2022 by Shaun Vasquez
Mike did an amazing job,great work and good customer service.Was done earlier than expected so I can get my day going.A1 service would recommend to everyone.Most other glass companies were charging an arm and a leg.Called and made appointment yesterday and today work is already finished less than 24 hrs later
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August 2022 by Jonathan C Thomas (JonBoy)
Came to the house good estimate costumer for life
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March 2022 by Julio Ibarrola
Excellent service and speed
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March 2022 by Alan Kinser
The guy's we're great they drove all the way to Princeton to replace my windshield. Fast good service nice people. I would highly recommend this company, I'll use the again and recommend this company to anyone interested in glass repair. 10 star's.Service: Auto windshield replacement
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March 2022 by Deborah Gibson
I can not say enough good things about this business. I had to have my driver window replaced and was dreading finding a business that was both professional and fair. Very happy to say Empire Auto Glass installation was done with excellence and pricing was very reasonable! Jose was absolutely wonderful! Very respectful, professional and just a good guy! Something we don’t see much anymore. I would highly recommend this company if you have an auto glass need! Thank you again!Service: Auto power window repair
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March 2022 by 1 jflyer
Empire was able to replace my windshield the day after I contacted them. They are professional and have great prices as well. After driving around with a cracked windshield getting it replaced so quickly and with the dealer model was a huge relief. Thank you!Service: Auto windshield replacement
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March 2022 by Shawn Slocum
Very good business and professional down to earth HARD worker!! I reccommend him for any glass work on an automobile!!Services: Auto power window repair
