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November 2023 by W Oliver (Wednesday)
This is no longer Best Western LA hacienda..it was bought out and is now Bestway Inn. I have friends who are checked in there so I decided to park my car in lot next to motel because it was easier to get back on highway and walked over, getting some sh air n exercise. After a nice visit with my friends I was walking back to my car when the new Mgr stopped me n inquired if I was renting a room and I told him no, just visiting guests that had a room. The Mgr then proceeds to tell me in a very hostile voice, that it wasn't a public park n I was not allowed to walk thru the parking lot!!! Can you believe that? Then he continues to inform me that it was private property and to not walk in the parking lot again at which time I told him I was there visiting guests n that was why I was walking thru p.lot. He got even angrier n was yelling at me in foreign language which I didn't speak. This man was way out of line, n if this is way he treats people n guests I suggest you stay somewhere else. I won't tolerate being spoke to like this n treated as if I was a criminal. Rest assured I will not be staying here if need arises n I will not let my family either. At this rate the Mgr. Omar will run this business in the ground. They also no longer have free breakfast, wifi is a joke, works 1/4 time if lucky. They no longer offer weekly or longer rates, pay day to day. Has got rid of majority of staff. I've never seen it so empty on a weekend. With the new hotels coming to Kaufman, I hope they put this one of business
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November 2023 by Angie Frank Murray
Ty for the stay , I know you said there was no single bed rooms , but you were pretty empty . And should of at least offer us the double at the regular price .it was just me and my wife .I personally think that's bad business ? don't you think also ?. Plz let me know and ty ?
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October 2023 by Jay Dom
I've been trying to reach this location and I find out through neighboring hotels in the area that it's under new management and that it's no longer under the Bestwestern banner. I hope they put a new number so I can finally speak to someone about my future reservation!! Especially since no one wants to take responsibility at Bestwestern Customer Service.
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July 2023 by Joe Lopez
We got 4 rooms. When one of us got to his room the bed was not made towels were an the floor. There were crumbs on the table and what looked like but cheeks also. I was still at the reception desk getting my rooms and my friend comes in to complain about the room. The receptionist was very rude. He was given another room. Bed was very uncomfortable. It was all springs an squeaky. As for Breakfast, it is served from 7-9am I get there at 7:30 and ask if there is going to be anymore food. Because there is no food. The person tells me that she is not making any more anytime soon because she is busy on the computer. So I get cereal. I pore milk in and take the first spoon full and the milk was spoiled!!! The cable worked the first day only. Good thing we only used this hotel for sleeping. Its been 2 days since we left this hotel and my back is still sore from the bed.
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June 2023 by Sam G
The staff is very very rude when it is time to check out. A business won't get repeat customers being so rude.
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March 2023 by Ines D.
STAY AWAY BED BUG INFESTED!!!stayed one night, got attacked, still having problems with the bites getting infected. Called and they did not care.
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March 2023 by jennifer watson
No breakfast or coffee till 7. Stayed 2 nights no room cleaning or fresh
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November 2022 by Don Van Campen
The lobby was in disarray with Christmas decorations scattered everywhere. They said they gave me a senior or veterans discount. I don't think this happened.The breakfast looked and smelled horrid. Necessary to say, I wil lnot be back.
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October 2022 by John M.
Can you say rude. DONT GO TO THIS MOTEL YOU WILL REGRET IT. We made reservation thru the Best Western web site that stated the rate, room and that is was was none refundable but when I arrived he refused to honor the rate and told me he didnt care what i thought. Now i will have to go thru my credit card company and dispute the charge. To make it worse while i was out in my car he came and told me to leave the property that i could not stay under the front canopy. (there was a huge rain and thunderstorm). So if you dont want to reward businesses like this find another motel that wants business.On the remainder of our vacation/business trip we past up all BW properties. A loss to all the BW properties. More and more The BW brand is going downhill.
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October 2022 by awyld chyld
nice room at first. but then I woke up to this one crawling on my water bottle night stand and one in tge bathroom if I picked ant up you will Pau to get them out of my bag and car and whatever else.
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October 2022 by 650pennyc
Floors were filthy. Dead bugs. Was supposed to be non-smoking but wasn’t. TV did not work. I’ve stayed here before and was good but not this time. All it takes is 1 bad experience for me. Probably won’t stay again.
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October 2022 by TravelnursePM
The only good thing about this hotel is Karen. Tommy Patel the owner allows a pot smoking maintenance man to live in a room and continually smoke weed. I'm a traveling nurse and have been coming to his sub par, roach filled bathtubs because it was close to work. I was charged the day I came in with a receipt and one day free with my points. He called my phone and wanted my credit card. I will deny the charge because I have a receipt already. I'm going to the top of best western and to Kaufman police about the habitual weed permeating down the corridor. Plus you get accosted by the owners dog, guess it's a daycare center when he pleases as well. Go across the street- double charged my card!
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October 2022 by Dana L.
The only good thing about this hotel is Karen. Tommy Patel the owner allows a pot smoking maintenance man to live in a room and continually smoke weed. I'm a traveling nurse and have been coming to his sub par, roach filled bathtubs because it was close to work. I was charged the day I came in with a receipt and one day free with my points. He called my phone and wanted my credit card. I will deny the charge because I have a receipt already. I'm going to the top of best western and to Kaufman police about the habitual weed permeating down the corridor. Plus you get accosted by the owners dog, guess it's a daycare center when he pleases as well. Go across the street- double charged my card! Calling Corp amd police about marijiana
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August 2022 by Clint Quihuis
Front desk girl was nice gave me my keys, I walk to my room on the door it says smoking room I opened the door, it smells awful! The bed's we're unmade, there's used towels draped over the chairs the only thing clean in the room were the ashtrays. Went back to the front desk girl and she gets her manager he says that that's the only room he had clean, obviously it wasn't. They also advertise large vehicle parking and there is none available. I canceled my room and moved on down the road to Forney BW Plus.
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August 2022 by L Jokel
Check-in was quick and easy. My room is cleaner than most rooms ive stepped into, (I'm on the road 4-5 days a week.) BW is centrally located to just about anything you need! Also, Tommy was very nice!!