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November 2023 by Miguel Solorzano
This Wells Fargo location in an old town is one of those establishments that has not undergone any significant improvements. Unlike many modern branches, it lacks an ATM drive-through facility. Consequently, if you wish to deposit cash through the drive-through, there are certain procedures to follow to ensure a smooth transaction.First and foremost, it is crucial to have an accurate knowledge of the total amount of cash you intend to deposit. This information is essential for the bank personnel to properly process your transaction. Therefore, it is advisable to count the cash beforehand and ensure you have an accurate tally.In addition to knowing the total amount, it is necessary to separate the dollar bills based on their denomination. This step is crucial to prevent any potential confusion or frustration on the part of the bank employee handling your transaction. By sorting the dollar bills by their dollar amount, you facilitate the process and make it easier for the bank personnel to handle your deposit efficiently.It is important to note that if you fail to separate the dollar bills by denomination or provide an inaccurate total amount, the bank employee may become upset. This is understandable as it can lead to delays, errors, or additional work on their part. To avoid any negative experiences or unnecessary complications, it is highly recommended to adhere to these deposit guidelines.While this Wells Fargo location may lack the convenience of an ATM drive-through, by following these instructions and being mindful of the bank's requirements, you can ensure a smooth and hassle-free cash deposit experience.If individuals fail to follow the designated procedures, they may face certain consequences, such as having a note placed in their profile. This note serves as a record of the individual's non-compliance, alerting future clerks about their behavior. Consequently, the next clerk may be inclined to give individuals a hard time, leading to potential delays or difficulties in obtaining the desired services. Therefore, it is crucial to avoid any actions that may result in negative consequences.To ensure a positive interaction with clerks and minimize any potential difficulties, consider the following tips:Be Respectful and Courteous: Approach clerks with respect and courtesy, acknowledging their expertise and role within the organization. Treat them as valuable resources and appreciate their assistance.Communicate Clearly and Concisely: When interacting with clerks, ensure that your communication is clear, concise, and to the point. Avoid unnecessary conversational behavior and provide all relevant information in a structured manner. This will help clerks understand your needs efficiently and provide the necessary assistance.Seek Clarification if Needed: If you are unsure about any aspect of the established procedures or require further clarification, do not hesitate to ask the clerk for guidance. It is better to seek clarification upfront rather than proceeding with uncertainty and potentially making mistakes.Follow-Up and Express Gratitude: After receiving assistance from a clerk, it is essential to follow up if necessary and express gratitude for their help. This simple gesture can go a long way in fostering positive relationships and ensuring future interactions are smooth and productive.
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July 2023 by Melissa B.
Awful service, huge wait times. On a regular day they will have one teller and 15 people in line. Rude staff. Short tempered and not communicative.
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June 2023 by Luis D.
If someone wants to understand what a BAD CUSTOMER SERVICE means, just stop by this branch and ask you be assisted by Ashley. I've been a customer since 2015, and this is the first time I've had such a bad experience. I went to see the branch manager and he wasn't in his office. Asked to be helped by a banker and no one was available. I basically had to call Wells Fargo, to ask them what the name of the form I needed was, so I can tell Ashley what I need it. The rep on the phone was extremely helpful and mentioned that in those cases is the banker the one that needs to call and figured out what form will provide the information I need, not the other way around. Once, I told ASHLEY, what form I needed, she then make me go back in line (still can't believe it), and after three customers, she ended up assisting me. No, apologies, no: have a good day, no: is there anything else I can assist you with? TERRIBLE...worse customer service ever. Ohh by the way, the guy right next to her, didn't even came to help, even though he wasn't helping other customers. Definitely not coming back to this branch and obviously I'll reconsider whether I should stay a customer or go somewhere else.
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October 2022 by FitFam Herb24
Poor staff
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June 2022 by Mikaela
Amazing people! From calling to going through the front door all the staff were very nice and very sweet and very professional. Would definitely recommend this bank!
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January 2022 by TryingFood
Amazing people! From calling to going through the front door all the staff were very nice and very sweet and very professional. Would definitely recommend this bank!
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January 2022 by Mikaela Brown
Amazing people! From calling to going through the front door all the staff were very nice and very sweet and very professional. Would definitely recommend this bank!
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December 2021 by Mona M.
Horrible service location. Keep theirs customers waiting in the lobby while they having greeting with the previous employee who came to visit and brought some gifts for them. The manager not put Wells Fargo customers service first she care about herself more than her customers. Please don't come in for this location you won't get help with anything. Your time worth more than come here.
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September 2021 by Mikaela B
Amazing people! From calling to going through the front door all the staff were very nice and very sweet and very professional. Would definitely recommend this bank!
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September 2020 by Brandon T.
This location has deteriorated rapidly over the last 12 months. The bank hours say 9 AM however it's usually a few minutes after before they start working. I was the second person inside today and they were out of $100 bills supposedly. I got a large withdrawal all in 50s. They didn't have the right dates on their counter display. Don't blame it on Covid because it was bad before. At a financial institution you should be ready to perform the essential job duties at the time displayed. You should have the ability to perform any financial transaction. Their overall review is a three out of five star but they deserve the 1 star I gave them. There is other Wells Fargo locations in Katy that I would recommend over this one.
