Verizon's Cellular Sales location at 870 S Mason Rd in Katy offers an excellent customer service experience, as highlighted by numerous positive reviews. Customers appreciate the knowledgeable and helpful staff, particularly Kevin, who consistently goes above and beyond to assist with phone upgrades and technical issues. Many visitors noted his exceptional service, detailing how he patiently answered questions and provided thorough explanations about new phone models and plans. Even when faced with system errors, Kevin and his manager Khalid worked tirelessly, demonstrating dedication and professionalism, ensuring that customers left satisfied with their new devices and plans. The store is often busy, but the staff takes the time to ensure that each customer feels cared for from start to finish. Overall, this Verizon location is highly recommended for anyone looking to upgrade their devices or switch plans, thanks to its friendly and committed team.
Kevin was so easy to work with and so helpful throughout the entire process! It was my first time going through the process of getting a phone plan and he helped make it a breeze. Highly recommend this location!
December 2025
Drove to this Verizon location, even though there were two that were closer to me, because of the good reviews, and I’m glad we did. Kevin was great. I went there to upgrade my phone, and he was very helpful. Thank you so much Kevin!
January 2025
Kevin saved my life. He was curtious, professional and knowledgeable!
