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March 2024 by Mark Hofmann
Staff was amazing and really enjoyed the way they were to me. Highly recommend
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March 2024 by Nmesoma Obikili
Richard is the best, very kind and exllecent customer service. 10/10.
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March 2024 by Kathy Collins
Anthony and Jenni was so helpful with getting my matter resolved......
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March 2024 by Cory Conrad
Today was my last trip to this store. After standing in line for my turn, 2 registers opened up, including the one I was standing in front of, the clerk then walked away, carried packages to the back, assisted another person away from the register and never did come back to help me, finally a clerk asked if I needed help, unfortunately he was a trainee and didn't know how to explain the difference in packages and pricing. This store is always cluttered and unorganized, I have been there while 1 person helped me and the other 4 people where busy on their phones! This store is grossly mismanaged and should consider sending all the employees to customer service management and possibly hiring a new manager!
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March 2024 by LaKitta Kent
I've had a P.O. Box with the UPS Store for going on 7 yrs and have always received great customer care with all business dealings. They always show their customers that they are appreciated. Thank you for that! Darren was of great assistance!
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February 2024 by Phil B
Very inconsistent policies. Sometimes they will make you buy a box for Amazon returns even when the Amazon app clearly says “no box or label needed.” It’s only a couple of dollars but still, that adds up over time. This has happened on a few occasions now
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January 2024 by Ms Ricks
Friendly service. Efficient and great attitudes!
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January 2024 by Fernanda Zaman
Rude associates
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January 2024 by Stan Dur
I normally experience very satisfactory shipping service at this location. However, today I was charged $42.50 to photocopy three color copies of an 18 page document, a total of 54 pages. This charge included $2 print service fee and tax. It also included a charge of $0.69 per page to photocopy. By any measure, the charge is excessive since the cost of paper, ink and reasonable depreciation of the printer cannot exceed $0.03 per page to photocopy. A markup of more than 20 times cost is unreasonable. Caveat emptor.
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December 2023 by Joomana A
AmaIng service.Very quick and efficient
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November 2023 by Kim Olusanya
This store refused to allow my vendor in Houston to use my UPS Business account to ship my package to my business in Dallas. They must train employees to know that UPS account holders can give their shipping account number to others to send packages to them from other locations as long as the shipping address matches the billing account. This store is not friendly or helpful nor willing to research to find the answer
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October 2023 by Johnathan Ling
I specifically only do business with this store due to their customer service. The owner/manager is hands on and cares about her customers. She even called me back to help me with an issue.
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October 2023 by Kevin Cornejo
Showed up at 7:01 P.M. front door was already locked. All I needed to do was drop off my package which already has a UPS shipping label on it. They had at least 3 customers still in the store that they were helping who still needed to purchase labels even though mine already has a label on it and all they needed to do was scan it yet they still wouldn’t take my box. This location sucks.
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October 2023 by Chatrell Kirt
Not the best experience and I personally will never visit this location again!! Upon entering and waiting to be assisted, the guy in the middle (slightly bald, didn't get his name) made the comment that he'd get the customer in front of me and told the other guy (didn't get his name but his name tag identified him as a Notary) "you can get the other one" emphasis placed on "the other one" with no reference to being a customer or human being for that matter. The gentleman that assisted me was very professional and I could tell he loved what he does! The other well... he was awaiting a call from a customer and seemed to be so pissed by the return phone call that he hit the countertop and mentioned how annoyed he was by the transaction. Given my current profession that requires recruitment of talent, this type of behavior is unacceptable. He didn't seem to like his job from the moment I walked in and may even have a preference on the type of customer he assists. This gentleman may need some additional training.
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October 2023 by Haley Cymone
I print papers at UPS all the time, but I stopped at this location & they charged a ridiculous fee to print one paper…. If you need money that bad, find ways to make more money at your business , but scamming hard working people isn’t the way to go….
