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March 2024 by Amit Sharma
The staff is great here and always helping with a smile.I have used notary services couple of times here and they were quick to help.Best part about this location is if you call for any questions, then they surely pick your call to clarify.It is definitely better than the other UPS store located on the Mason road.
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February 2024 by Megan Tseng
This store is a great spot in my community. Staffs are always friendly and patient. It’s definitely my first choice to send my returns and packages.
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February 2024 by Susan Erni
Tony was at the UPS store next to Kroger on Westheimer and Mason in the Cinco Ranch area. He has been very helpful and professional.
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February 2024 by Michael G
If I could give the store a minus in the amount of stars they deserve I would all because of one employee at this location. He is by far the most disgusting example of customer service you could possibly hire. I don't know how he got beyond the initial interview unless he was a complete liar during it. I will never ever step foot in that store again, for one simple reason, I honestly don't know what I would do to him if he ever talked to me that way again. If the owner of this location wishes to speak with me. I would be more than glad to do so in person or not. I have tried to call you.
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February 2024 by Jackie Corpus
I just had the nicest experience with an employee named Tony. I had to ship some packages out for my 16 yr old grandson who has a side hustle. He gave me specific instructions on asking for the label to be printed. He made sure to tell me that is the only location that has been kind and printed it out for him. Tony recognized the type of product that was being shipped out and asked if I was doing this errand for my son and I said that I was actually doing it for my grandson and not only did he give me a compliment (at 57 years of age that felt damn good) while I was in there, he was very patient and interacted with other customers. He was very professional and even knew a regular coming in. This young man works very well with the public and is an asset to your company. Thanks Tony for making my day!
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February 2024 by Purvish Shah
Super quick for Amazon and any other returns and Tony my brother in the store is a problem solver. We had few issues on the returns he fixed and guided correctly and help us return all the items quickly. Tony my man thank you so much , Appreciate it.
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January 2024 by Keily Zambrano
Very friendly and helpful staff, this is definitely my favorite location!!
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December 2023 by Beautiful Mind
I have been coming to this store since 2020. The staff is top tier! It's always a pleasant experience with the staff. I am always able to come in and quickly complete my task. Jasmine the manager is absolutely wonderful. She really cares about her customers and always goes above and beyond! The service they provide here is hard to find! I will always continue to use this store. They are the best!
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December 2023 by Anna-Catherine Johnson Rose
This is my go-to for all things postal. Everyone I’ve encountered has been friendly, helpful, & just overall fantastic. During my recent visit, Tony & Brandon went out of their way to prepare a return that was supposed to go via FedEx, also directing me to the nearest location, of which I was unaware. Love this place & am grateful for the staff’s level of service & professionalism!
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November 2023 by Lucy R
I dread doing returns but Brandon was SO nice an md helpful to everyone in there. I've never seen someone so chirpy and calm so early in the morning with a full room of customers.
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November 2023 by Aaron Arrington
Didn’t know a thing about notarizing and sending letters but Tony was patient and walked me through everything I needed to know and answered all my questions. Really good experience
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October 2023 by dawn0629
As a long time, customer and mailbox holder at the UPS store on Westheimer Parkway in Cinco Ranch, I would like to express my appreciation for the outstanding service provided by Tony at UPS. Tony consistently goes above and beyond, demonstrating a level of commitment to customer satisfaction that truly sets him apart. Remarkably, he anticipates my needs and assists in bringing heavy packages to my vehicle without being asked. Such dedication to service excellence deserves recognition. I confidently award Tony a five-star rating for his consistent, exceptional performance.
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October 2023 by Sebastian Rodriguez
I come into this UPS Store at least 2 times a week to drop off packages and every once in a while need to print to something. Tony is always very helpful with the print jobs especially the color ones. Also the amazon returns are super cool and easy.
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October 2023 by sherry Morris
I had to return a baby chair back to Amazon, because the chair was still put together and wouldn’t fit back into the original box; one of the guys told me he couldn’t take it. I had to go take it apart and come back. The guy Tony, was like here let me see if I can help you. He pulled out his screwdriver and helped me disassemble the chair. It took less than 5 mins. Thank you so much Tony for your help.
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October 2023 by Kelley Bolander
I visit the UPS store in Cinco Ranch frequently to drop off packages. My returns usually have a prepaid postage label. Lucy is always very cheerful and gets me in and out quickly. She’s good at reminding me to take pictures of my labels for tracking purposes. This is truly my favorite UPS store in the area.
