-
September 2022 by Asad J
AVOID TRUE PROTECTION AT ALL COSTS!!!!Their customer service is terrible. Literally after my first payment their system stopped working. I can’t arm or disarm the system from my phone, every other day the system panel shows a message “Network Module Failure” or “Radio Modem Network Failure.” I have been trying to get the company to fix it for the past 2 weeks. The first 2 days they kept giving me different numbers to contact, finally I was able to make an appointment online and it was supposed to be for today and NO ONE SHOWED UP.
-
May 2021 by Kraken
Used to work with Gabriel, great guy. Cares about his customers as much as his own daughters.
-
February 2020 by Bik Hard
Spoke with Chris this afternoon, 2-17-20, they came to do an install but left one of the keypads out of the install. it is very inconvenient to miss work and do all this over again. They did say, because of their mistake they will add a siren for me. if that is true, I will update the review.
-
January 2020 by David Taing
True Protection (Shawn) helped me troubleshoot my cameras. The process was quick and professional. I recommend True Protection for all your security needs.
-
December 2019 by Bob Kelly
Excellent service; knowledgeable, patient, thorough- problem solved
-
November 2019 by Jennifer Thompson
First off, I have not used the services of this company. Secondly, my information was given to them without my knowledge. I recieved many phone calls and emails. When i had enough i responded with a please remove me from your list. I got back an annoying, just use the unsubscribe button. I hate my info getting out there without my conrol and really didn't appreciate the continued emails and voice messages without any intrest shown on my part.
-
April 2019 by Tim Gill
As a realtor, I’ve recommended several of my clients to True Protection. It’s comforting having a company I can trust to treat my clients with the same level of service as I do myself. Everyone I’ve referred to them has been extremely happy.
-
March 2019 by Felix T.
Being super busy after moving into the new house. Brett is very professional and immediately responded to my email and followed by phone calls - the most cost effictive suggesiton was proposed by him. A 3 years package was offered and we made a quick deal. A technician was despatched to our house 2nd day in the morning and installation was done in just about one hour. Then a demonstration and detailed explanation on downloading related Apps into mobile and usage of the system was given after that. A few days later, we found the alarm was triggered a few times while nothing occurred in the late evening after syestem being set to home stay mode. We called True Petotection and the next day the same technician came over for a through test and checking. Some old sensor was found malfunction and he replaced all for us right away. A follow up phone call was made to us the day after with apology of inconvenience caused and everything was perfect after that. Nice peoples and great job. Yet chosing service provider from Yelp becomes a habit for me now even I am quite new to this App. Fantastic!
-
February 2019 by G B.
We just moved and need an alarm company to take over equipment, add whatever is needed and monitor. Called True Protection and spoke to Brett twice. He was very professional and knowledgeable. I was impressed. However, first time he offered to follow up with email summarizing rate/terms and didn't, second time he said he'd call back with rate and didn't. Very disappointing. I actually wanted to give these guys our business but We'll be taking it elsewhere. Lack of follow through when trying to acquire a client does not bode well for the future.
