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January 2022 by Tiktok F.
horrible. Customer service through the online system or over the phone will help. Customer service told me they can't help with my escrow being $2,000 negative.. they said i have to call insurance. I held for a few hours and got hung up on. My homeowners insurance was paid again 1/17/2022 even though it was as paid 12/21/21 for the following year. I was waiting on a refund check from my previous homeowner to insurance company of $1,482 to bring my negative balance of $1,102 to the $380 we technically have in escrow as of january 2022. Yet.. i found out today after i got the refund and was ready to put it back into escrow .. insurance too it upon themselves to double pay my current company and now that $1,482 gets added to a negative balance of $1,986.66. I call and they don't see my issue .. with a negative $504 balance .. as opposed to the $380 positive and $525 positive i should have come february 1.. as i pay $195 into escrow a month !.. I am so disgusted ... so i am trying to find places to file a complaint until the insurance department answers and explains to me why this has occurred. I will get a lawyer, or refinance which ever comes first but i will not give you $1,482 of my money to fix YOUR mistakes.
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January 2022 by Kim B.
You can never get through to speak to someone for help! Horrible customer service. Wish they were not my lender.
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April 2021 by Devon P.
They fail to disclose the costs of re-fi or loan modification and then talk you into it because it sounds like a good idea - not knowing ALL the hidden costs. They take all the fees then sell your loan and no longer have any loyalty, responsibility or any accountability. TERRIBLE!!!!! ( this must be a crime on some level - even if not federal which it is-then ethically and morally) be ashamed Caliber - you should be -
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October 2019 by Nicole C.
Warning to NOT use this company if you want anything done in a timely manner. We used them last year as a new loan moving from one state to another. Almost lost our house because of them taking two months. Decided to refinance a year later and we are now 4 months into the process and haven't closed yet. Most frustrating experience we have ever had. Should have known better from the first experience. I would give them zero stars if it would let me!
