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December 2023 by SINDY DE TURRIS
They have the worst staff, I had a problem with a return and instead of looking for a solution, they stayed with the problem and the only solution according to them was for me to lose $56 because they couldn't do anything else. A manager must always be able to find the solution for his client and if he cannot, then he should call his superior. Terrible service from the Katy Mills store managers.
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September 2022 by Irasemaa Terrones
Fany the manager was amazing. She helped me find the perfect outfits for my nephews. Alejandra one of the cashiers was very helpful with my coupon at checkout. 10/10 now that they have new management
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September 2022 by Paloma Juarez
I’m so happy with my experience at this location! Staff was very sweet and helpful. I was greeted upon entry. And their check out was quick! Will be coming back soon! Thank you ?
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September 2022 by D Williams
This is the dirtiest, disorganized children place. They need to close it down! I was never greeted. Didn’t see any employee. I walked in and walked right back out because the store was SO disorganized, didn’t feel Comfortable!!!!
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September 2022 by Amanda Hudson
It’s not worth saving the extra 10% online for store pickup to come to this location. It’s a hot mess. It took me 30 minutes of waiting to get my pickup order. Avoid this location and take advantage of their free shipping.
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September 2022 by Abraham Santos
Staff was very sweet and helpful. I was greeted upon entry. Will be coming back soon! Thank you
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September 2022 by Miguel Gonzalez
I had a nice experience the personal was very attentive I recommend it.
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September 2022 by Ana G
Great service Fanny the manger is very greatVery great experience clean fast
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November 2021 by Jissette Colon
If could rate this store at a 0 I would. I purchased my twin daughter pants from here and they ARE NOT TRUE TO SIZE. I am a very organized person so I shop for winter ahead of time. All pants still have tags and I have receipts, but exceeded the 45 days so I CANT EXCHANGE THEM. Call BS when I see it! I bought over 10 pair of jeans and they cant not fit them. I called into the KATY MILLS CHILDREN PLACE, and DAVID the store manager said they cant do anything about it. I bought the jeans in August for the start of school, but everyone knows how houston is you can never determine the weather here. Now that it has been cold I have a reason for my daughter to wear the jeans. A complete WAIST OF $226.00. I will never shop at children place again. Also David lied about the Him being the District Manager. Freaking Store Manager not District Manager.
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September 2021 by Annelit Varela
The manager chose her break in a busy time 1:00 when there was only one cashier .I've been waiting 15 minutes, when another cashier came they got the two people behind me. Super bad service starting with the manager.
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March 2021 by T Nanu
A lady name Kenya went out her way to help me yesterday. I appreciated it
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February 2021 by Yasmin Covarrubias
I was shocked to read the negative reviews! I love this LOCATION!!!! Always has a wide variety and organized especially COMPARED TO HOW BUSY! the staff is so helpful and always goes above to help me find what I need.. even if I have to order! :)
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March 2020 by Helen Adewole
OMG!!!! I have been shopping at children’s place for close to 10yrs and never in my life have I been humiliated or treated with such wickedness.
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November 2019 by Jontrell Fuller
The problem with this store is the management the store manager Kenya is very rude and unprofessional therefore The staff will only follow her poor lead.. She will follow you around the store and not allow you to shop because she needs to fold the clothing . This lady is ridiculous how do you expect your customers to shop without touching the clothing . I’m filing a complaint with the corporate office because clearly this isn’t working if she’s still there !!!
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August 2019 by Jeri Lilly
No dressing rooms in service to try on clothing. The people working there couldn’t have been any less concerned. Wasted trip for school uniforms.
