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October 2023 by Ahmad Hasson
I just got off the phone with this agency. I called to inquire about discounts on vehicle insurance policies for home owners. I was met with a cold answer by one of the agents who thought it was a good idea to essentially call me a liar when I said I recently shopped for a homeowners policy and Progressive’s quote was significantly higher than Farmers to which she responded and I quote “I find that hard to believe” and that she used to be an agent with farmers or something to that effect. I paused and did not respond while she proceeded to repeat that again twice.This information can be verified of course. All one has to do is actually get a quote from both companies. And perhaps I had called Progressive at a time when they had not adjusted their prices? I do not know anything about any of that, but that doesn’t mean I am a liar.I get that she can choose not to believe me, that is totally fine and understandable, but she could’ve just ignored what I said. I was genuinely trying to explain why I chose to have two separate policies one for home and the other for cars, I was not interested in getting a home policy to begin with. I simply called because my auto policy was about to renew and wanted to see if there were discounts available before renewal goes into effect. She asked me if I even got the policy through their office, which I did not and I honestly do not remember where I got it, however I would think I can designate any office as my agent and process through them and become their customer. She was not interested in any of it, and in the end I thanked her for her time.All I wanted was to ask and check for discounts on my auto policy for homeowners which is common regardless of bundling or not.Customer service is an important factor when it comes to choosing who you do business with that I think should not be ignored, especially in a saturated market with several competing agents representing the same corporation.
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December 2022 by Tisha
Eunice and everyone at this office are amazing! Took the time to tailor our policies to our specific needs and answered every question we had and any we have. Totally awesome office. Knowledgeable and professional and kind!
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December 2022 by Laura
Eunice has been so wonderful to work with. Very knowledgeable when I have questions, always able to get right through to her. Highly recommend this company/agent!
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December 2022 by Kevin Badke
Texas RIA is great with there customer service, they answer the phone when call and they are extremely professional A+ rating overall definitely would recommend to a friend or family member!
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December 2022 by pedro nunez
Great customer service every time. Their representatives are very patient, knowledgeable and attentive.
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December 2022 by Carldecs Aromassentials
Great and awesome? Kudos to Eunice of Progressive….. Carlito of Calgary Alberta (recently moved to Houston)
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December 2021 by HNJ Landscaping
Amazing customer service! I have never been let down when needing any form of assistance. I currently work with Counsuelo in Bryan, Tx but she was out of office so another associate Eunice helped me via phone, email, & text to complete what I needed. Top notch customer service! Keep up the amazing work!
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December 2021 by Maria Chavez
Texas RIA Insurance Agency saved me a significant amount on my home coverage . They were very easy to work with and we’re able to find the right policy that fit my needs. Our agent was very friendly and responded quickly to our emails and phone calls .
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December 2021 by David Atkinson
Great experience working with Eunice today! Easy to get my policies up and going and saved quite a bit of money. Highly recommend checking with TXRIA if in the market.
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December 2021 by elisabeth krimian
Consuelo helped me save money on my policy and when we noticed an inconsistency on the underwriting she pointed it out to the insurance company and helped me get a refund!!!Thanks for the awesome service Consuelo! Brenda and her team is the best! ?
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December 2021 by H Lucas
Love Texas RIA. I have always found them to be helpful and professional, as well as offering great value insurance.
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December 2021 by Clay Kansteiner
Amazing customer service! Eunice is always super helpful as well!
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December 2020 by Kevin Denton
They have great service and they found me a new policy that was the same coverage and over $100.00 cheaper.
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December 2020 by Jordan Smith
Eunice was a great help and extremely kind, highly recommend this office to all others
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December 2020 by Valerie Henry
Eunice is amazing! She contacts me if there is a discount available. She is an excellent communicator! She explains everything in a way that makes it easy to understand. She knows every detail of my account. She goes above and beyond what is asked of her. We usually have a moment of laughter, which makes the call enjoyable while she is handling business.Everyone should have a Eunice!
