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April 2024 by Jen Litzman
Beverly at the front desk is always so helpful! We have always had a good experience renting here.
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February 2024 by Alec Perez
Have used this storage facility multiple times for various reasons, even have my company work storage here. Wonderful staff, always very friendly & helpful
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December 2023 by Don Wichman
Great customer service! Definately recommend this spot.
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October 2023 by Lola D.
It's been 5 days of us trying to get into our storage unit! The office is closed and no answer on the phones! Called corporate twice so far and to date, no response!!! This location is completely unprofessional!! Outrageous fees and poor quality units! Once we can get into our unit- we will never do business here or recommend this business! Upon trying to enter the gate, it displays a message to see manager! We are paid and current, but there is no manager or office to see!!!
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September 2023 by Tonya S.
Upon relocating from California to Texas, I had my household goods stored at iStorage located at 5425 N. Fry Road Katy, TX 77449 on January 13, 2023. Upon securing a permanent residence in August, I met my movers at my storage unit to retrieve my things. The whole hallway was rat infested, rat feces and urine all over the place along with rat traps. Something I've never seen or smelled before in my life.The movers refused to touch my things which resulted in me losing my $100 deposit. I called the property manager immediately and he met me at my unit with a blower. I asked him what is he going to do about my situation and he said there is nothing we can do for you. You can file a claim worth $500 or you can sign your unit over to us and we will auction off your things and give you the proceeds. I proceeded to ask him why weren't his customers informed of the situation and I was told that he was instructed not to say anything....BS!!!I hired an exterminator who captured two rats the size of a cat and after I finally got movers to retrieve my things, there was a dead one in the storage unit.I lost everything except two headboards, two footboards, one dresser, two nightstands and my clothes which were in bins. So far, it has cost me roughly $5,408.79 to replace my things and I'm not done. Not to mention I was traumatized for three days, suffered from anxiety and lack of sleep.Tonya
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September 2023 by john weinzierl
Raised the rent twice in 8 months, 30% total, billed my credit card twice for insurance that I have thru my own policy, do not allow them to bill your credit card, find a locally owned legitimate storage facility.
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August 2023 by Irma Garcia
Beverly was very helpful find the right storage spot, she is very pleasant and respectful!!!
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July 2023 by Daniel Mutasem
Beverly was very kind and helpful, she let me look at multiple different size units and even gave me a golf cart ride to check them out when it was over 100 degrees outside.
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July 2023 by Linda Langlitz
The lady at the Fifth Street location in downtown Katy is courteous, knowledgeable, and knows the site.
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May 2023 by James Lewis
Great price for storage and good quality service
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April 2023 by Scott Garrison
Worst customer service of all time. It was worth it to pay movers to move my stuff to another storage unit so I didn’t have to deal with the constant lies and worst customer service I’ve ever experienced!
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March 2023 by Cee Gee
Staff was very professional and knowledgeable about the process and rental of spaces.
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December 2022 by A A.
They changed the DocuSign contract illegally, have not been able to set up an online account, no invoices sent, messages taped to door instead of emailing clients to issues, no way to escalate troubles or issues, don't answer phones in a timely manner (greater than 20 minutes on hold to pay bill), don't inform you about cutting your lock off and charging a whole bunch of fees to get your locker back. Run by NSA brands which is a foreign investment company. I don't recommend this company, find another place for your storage needs.
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November 2022 by Arelius Walker
I really appreciate you all! It’s a great facility & you took great care of me when I was relocating down from Virginia! 5-⭐️
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October 2022 by chris matthews
it is impossible to contact anyone in the office. There is never anyone physically in the office and nobody answers the phone. They are quick to notify you of you are late ... but only via email. The rates have risen 4 times in the last 2 years. Definitely has made up my mind to purchase my own land and build a barn. I do no recommend this place to anyone. It was a nice place when it was owned by Storage Place of Katy, but since istorage took over it has gone downhill.
