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February 2024 by Audrey Bolden
I just like Tmobile service & staff at this location AMAZING
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February 2024 by Mona H
A big thanks to Celeste for making our visit seamless and easy, delivering an outstanding professional and friendly experience.
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February 2024 by Cinthia Garcia
Tmobile employees... They have sold tablets to me twice and twice they have put me in the wrong plans... later you get a huge bill and when you call costumer service they claim they can't help you ir that the promotions don't apply because they didn't do their job right and did not put you on the right plans.... BE CAREFUL
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February 2024 by Michael Ramirez
Celeste at the T-mobile off 20220 Katy Frwy is awesome, helpful and patient to make sure she answered all your questions to your satisfaction.She did mention other perks that most qualify for and was very knowledgeable and very courteous, sweet and professional.This is the first review I've ever given in my 60+ years. KUDOS to Celeste!!
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February 2024 by Amir A.
I had a pleasant experience upgrading my phone. Great customer service and friendly staff.
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January 2024 by hiispwincess
Was told I couldn’t upgrade a line. Got on chat with t-mobile in the app & within 15 minutes I was able to upgrade. Feels like they simply didn’t want to do the work.
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December 2023 by Je'nae Kelley
I have visited this location twice. First I was assisted by Michaela L and today by Jonathan G and I can literally guarantee the customer service is consist and I will not be attending another store unless it is an extreme emergency! Thank you all for everything and ill be back for a new purchase for the holiday.
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November 2023 by Craig Jr
T-mobile is great. Matthew put the myths to bed from social media spreading false information. He answered all my questions, in order, promptly, and super Courteously. He deserves a raise at this location. Thanks again Matt!!!!
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November 2023 by M. Hargrove
Upgraded phone last month, customer sales rep Stephen misrepresented the rebate price for trade-in to get the sale. Told me that part of rebate would be added to down-payment and rest would show on my account after all the adjustments were made. Just got off phone with corporate customer service trying to understand what happened to my rebate to find out the rebate is not what I was quoted at the store by the rep at time of upgrade. T-mobile customer service has gone down hill in recent years, and the practices at this location showcase the worse of it. Do not use this location. Double check any rebate quotes with corporate customer service. Don't get lied too and screwed over like I did.Update 10/31: Emailed the store as requested in the response the same night as received. Have yet to get a response from that email.
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October 2023 by Mina Faris
I had the pleasure of being assisted by Michaela at T-Mobile, and I must say she is exceptional at her job. Not only is she knowledgeable, but her friendly and patient demeanor made the entire experience enjoyable. She took the time to show us various iPhone cases, helping us find the perfect one. Michaela's outstanding customer service truly sets her apart.
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September 2023 by Chris Churchill
Sara L., Went over and beyond and completely knocked it out of the park with overwhelming knowledge and superior customer service skills to insure we experienced the best experience at T-Mobile as we walked out with not one but two apple iphone 14 maxs
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September 2023 by TEC Sermons
DJ provided me with outstanding service. She went above and beyond in helping me get the best plan for me. She truly deserves more than these five stars!
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September 2023 by Mohmed H.K. Abdelfatah
This shouldn’t be called customer care, it must be called customer annoyance. They are a punch of useless associates wearing black and pink shirts. Any single problem that can be solved in ATT or Verizon in 5 minutes, takes 2 hours from them. They don’t help at all, don’t solve the problems and even don’t spend some effort to call the T Mobil service, they ask the customers to call the company and solve the issue with themselves. It is better to close this store and replace those people with robots, so they can behave better and solve the problems. On top of all of that they don’t know the promotions and sometimes they offer fake promotions, which you will not get ever. This is the worst experience for customers in the US. I am switching to ATT, once I finish my lease in 2025.
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September 2023 by Ahmed Abdalwahab
If you planing to move to t-mobile - get ready to the worst customer service ever. As a business owner, I advise you to not use them at all.This shouldn’t be called customer care, it must be called customer annoyance. They are a punch of useless associates support agents. Any single problem that can be solved in ATT or Verizon in 5 minutes, takes 2 hours from them- I have used both company before and talking from experience- They don’t help at all, don’t solve the problems and even don’t spend some effort to call the T Mobil service, they ask the customers to call the company and solve the issue with themselves. I don’t understand why they have the store open, It is better to close this store and replace those people with robots, so they can behave better and solve the problems. On top of all of that they don’t know the promotions and sometimes they offer fake promotions, which you will not get ever. This is the worst experience for customers in the US. I am switching to ATT or Verizon , once I finish my lease in next year.
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July 2023 by Susan Luggisi
DJ was very professional and very patient and helped me quite a bit always go see here when u are Tmobile
