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July 2024 by ahmed F
I was deeply upset today after hearing about my family's negative experience and the racism they faced at the shop. After seeing numerous similar complaints and repeated negative comments about this place, I can only advise to avoid going this place not to face this unexplained behaviors.
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July 2024 by Maan Alfarshouti
horrible place all the workers are racist they called the police on us due to us being arab and muslim please no one go here for the safety of you and and your family
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July 2024 by Bee Musonda
Was returning clothes bought online, customer service was excellent, didn't have to explain myself.
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April 2024 by Ashley W.
Came here to buy a cocktail dress. I was excited to see that they were having a big sale on their cocktail dresses. I found the one i wanted and it was on sale for $49.99. There was a whole rack of these dresses all with the sale tag of $49.99. My size was there and I was so relieved because the event was happening that night. I get to the register and the dress rang up as $69.99. Typically, the store clerk would honor the sale price but no. She called over her manager and was laughing at the fact that it said $49.99 when apparently it should be $69.99. I am thinking not my issue and the fact that all the other dresses on the rack that were the same one also had the sale price of $49.99. They called another manager over there and he explained to me it is company policy to follow whatever the dress rang up as on the computer. I said well this is misleading to customers and the fact that all of the other dresses have the same tag and they should fix that now because as a customer this is not ok. I was not impressed with the lack of customer service. I bought the dress because the event was that night but I do not recommend shopping here because their sale items are not really the price that the sticker actually says. Disappointed to say the least.
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February 2024 by SCVD50
It's supposed to be an outlet...crazy prices and messy the day we come.
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February 2024 by Lissette Aguiar
Love shopping! Pleasant shopping experience and great staff.
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February 2024 by Joaquin Cabrera
It's supposed to be an outlet...crazy prices and messy the day we come.
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November 2023 by Jose palsadl
there was absolutely nothing in there we didn’t like the jewlery there was trashy clothes and really poor selection of cologne
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November 2023 by Donna Dawson
Found a really nice dress for a wedding and at a reasonable price.
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November 2023 by Martha De León
Good experience in my purchases
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October 2023 by Aspen M.
I never go to any Saks but I had to go here to return something from online. There was an Asian lady working the check out and this South American father with his child was trying to buy something and obviously he wasn't from here cause he didn't understand the currency BUT this lady was really mean to him and didn't even help him, she just kept giving him dirty looks. She didn't even say Thank You or smile when she handed him the bag, I felt so bad for that guy to be treated this way by an employee that represents an American company. He just kinda left and he wasn't even rude to her. Before that the Asian lady was helping a Caucasian lady was very nice and helpful to her when she got the wrong shoe size. YAll gotta check on that Racism Saks!!! I won't be returning to this store because I don't care for it. ALSO a Caucasian old lady helped me with my return and was the sweetest lady I have ever spoken to -- Racism has no bounds people. THIS IS NOT A GOOD LOOK FOR YOU SAKS. I am an Indian person and this incident happened at 2:30 PM Saks Outlet at Katy Mills on October 28, 2023.
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September 2023 by Francine Navarro
So dirty and smells..just like the last time I saw it 17 years ago
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August 2023 by Eugene H.
DO NOT ORDER ONLINE from Sak 5th Off, if your order did not arrive, they are not responsible for it! Bad customer service! I called multiple time about 2 months now, never get my money back. Go shop Macy and Nordstrom
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August 2023 by Nikia Bell
One of my favorite places to shop, great prices
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August 2023 by Eric AJ. White
Nice, bring lots of money
