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March 2024 by Stacey Nelson
Tyler was awesome!! He made check in easy/simple as a piece of cake.. quick friendly and helpful with rates and questions!! Also was a Superman the next day helping with carts!!
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March 2024 by Garrett Mueller
Keeps raising the rate every 90 days. Other reviewers note the same but I didn’t listen. Avoid.Update 3/24:Received a call from their team shortly after leaving this review and the representative said they’d lower my rate back to the original price I had of $63/month for a 5x10 unit. Here we are 3 months later back to trying to charge me $77/month again with no phone call or notice or anything sent to my email.I pay $80 a month for 10x10 unit for two motorcycles from a different provider just two intersections north on Fry from this Public Storage Location. Not sure where Public Storage gets the balls to charge almost $80 a month for half as much space as the local competition.
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March 2024 by Emilia Renee
Tyler and Michelle were super helpful and kind. Thanks to them I was able to get my first storage at a super affordable price. I 100% recommend this storage facility.
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December 2023 by Angelica Soraiz
Tyler was absolutely so helpful and amazingly nice!
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December 2023 by Max Bracco
This place is unsafe, they are hanging around all the time when you are in your unit, I was in the bathroom and they opened the door without first knocking on the employee named RANDY, I complained to the "manager" DAMI and he told me that it was normal because The bathroom doors should always be locked, the bathrooms are always dirty and in poor condition, BUT THEY ARE ALWAYS RAISING THE PRICES....No improvement, advantage or at least good service or respect....Answer:There is no first class service here, we are talking about violation of privacy, disrespect and harassment, the only thing that is first class is what they charge, which increases for no reason, abuse of this nature is not coherent for this answer.. .. I'm sorry, it's an unacceptable situation.
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December 2023 by Doan Phan
Absolutely DO NOT rent from this place. Security is an absolute joke. This place allowed everything in my unit to get stolen by a random person. Did not even ask for an ID or anything, all they had to just provide a number and they took everything! They said "someone came to vacate my lot" and When I asked them how this happened, they said it was MY fault! All a person needs is a phone number and they can take everything from you. DO NOT RENT HERE.
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October 2023 by David Simon
Mary, Kim, Tyler, & Temika are awesome! Mary has always taken care of us, from the moment we arrived after a cross country move to now finding better solutions for our family. All storage facilities offer storage, but Public Storage has the cleanliness and staff that keep us here. They are a blessing!
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October 2023 by Bryan P
Tyler was excellent. He saw I was lost in the halls looking for my space and lead me directly to my unit. Outstanding customer service and he answered all of my questions clearly very knowledgeable. Will recommend!
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October 2023 by Lizzy Tan
I would like to thank Mary. She was pleasant and extremely helpful. Her personality exudes from her. You can't help but leave her presence with a smile on your face ☺️Thanks Mary!!!!!
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September 2023 by Carlton A.
The process of obtaining the rental unit was seamless. Also this was a great deal. Conveniently located close to I-10 in Katy
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September 2023 by Henry DeShazo
It's excellent at keeping your stuff safe. Staff and management are always friendly and helpful when needed.Loses stars for:There are no available rubbish bins/dumpsters on-site.The one pair of restrooms are frequently locked.Courtesy carts have gone from 3 down to 2.Edit: my earlier criticisms were quickly addressed, changing review from 3 ⭐️ to 5⭐️!
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August 2023 by Montu Cricket
I would highly recommend this location for storage needs. Mary has been exceptional with her considerate and professional customer service.
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August 2023 by Cynthia Cole
I absolutely love coming to the location that's in Katie on Dominion, the staff is extremely friendly I am able to achieve getting the business that I need to get done they are very professional and they are very attentive I will recommend highly any of my neighbors utilizing this facility specifically because of the courtesy and the professionalism I especially appreciate employee Mary who is absolutely fabulous in her communication and working with the public ? I give this facility 5 star's
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August 2023 by Larry
I'll get right to the point. Easily the cleanest and best managed Public Storage in Texas (if not the country). Rarely do you find people in this industry looking to actually put you first. From pricing options, location convenience and overall pleasant attitudes. Huge thanks to Tyler and Ms. Mary for being the exception not the rule! Thank you for everything!
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August 2023 by Gary Popham
Excellent clean secure facility with good rates. Mary is a customer service superstar and was very knowledgable showing me units and rates. She is always available for customer questions, wiling to go the extra mile, and is a true asset to this location! Great experience!
