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March 2024 by JOANN SANDOMENICO
EXPENSIVE!!! it is an outlet store!
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March 2024 by Maria Gabriela Quintero Hernandez
Liliana is the best ?
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February 2024 by Richard Slemaker
I'm a Polo Player and buy most of my whites at the Polo Ralph Lauren Factory Store. I also buy birthday and Christmas clothing for my family here. The quality is the same as Polo Ralph Lauren in the Galleria but half the price of retail or less.No issue with returns as long as you have the receipt.Recommend buying here.
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January 2024 by Victor Albornoz Alvarez
I hope this message finds you well. I am writing to express my disappointment regarding a recent experience at your Polo store. On December 23, I purchased a shirt, and unfortunately, I misplaced the receipt.I returned to the store with my uncle (my uncle’s second visit), only to be directed to call a number that, upon further investigation, was not applicable for in-store purchases. After reaching out to the correct number, I found the customer service representative unwilling to assist with the size exchange despite having the transaction amount and time of purchase readily available.
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December 2023 by Rodney Whiddon
Good service. Nice clothes that are over priced. Nice Christmas gift for my brother.
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November 2023 by Louis Ross
Everyone was so helpful best store ever I can't believe the prices
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October 2023 by Claude B.
Great customer service and great product quality and back stock available and on hand to purchase!!!
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October 2023 by Wael Z
Very poor service and very bad customer care by employees and management totally don’t worth visiting.
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October 2023 by Camille O.
I had a great experience. Alecia really went above and beyond to find me everything i needed. Shes amazing, ask for her.
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August 2023 by Francine Navarro
Love this store. The clothing are breathtaking..floor plan for shopping is wonderful and lay of clothes is magnificent
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June 2023 by Tiffany Truong
Fantastic service! We were there on Friday around 3-5pm on 6/23/23 and they did a great job. Everyone greeted us and asked if we needed any help. The store was clean and so was the dressing rooms. When we started have trouble finding a size the sales men noticed right away and offered to look up the items. He found us everything we need at the store and even told us where we could find the other item at a different location. The check out was fast and courteous.
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June 2023 by J C
Worst customer service ever!!!!!!!!!!!!!! Never experienced something like that!!!!!! Received a polo as gift but it didn’t fit so I brought it to the store to ask for exchange for a different size but since I don’t have a receipt and the person that bought it no longer has a receipt they were not willing to help. There is still tag on it and it’s not like we want store credit or get something different but we just wanted to change another size. This is my first time experiencing something like that. No other store will do that. Even without receipt people are always willing to at least exchange for a different size. But here they didn’t wanna help at all. It’s such a waste for such an expensive polo and very disappointed in the way they represent their brand. Never expect Ralph Lauren to be like that. This customer service is really bad!!! Or maybe they just didn’t wanna do it because I’m Asian !!!!!!
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June 2023 by Joel
everyone friendly great services if you need with something to find everyone can help great place to go shop for clothes
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June 2023 by Aquarius A
You can't find many choices. And if the item is on sale, it must be in extra small or, xx large.
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May 2023 by Ryan Codina
Looking for a specific item from Ralph Lauren but location hasn't had it for the past 6 months. Yet they keep telling me that it will be in any day.
