-
July 2023 by Sonji Baker
I love this credit union. The people are friendly and you get great customers service.
-
May 2023 by Michael Steidle
I was a victim of “jugging” on Friday, 5/12. I asked the branch for security info to assist the Waller County Sheriff’s Office with an investigation, but was offered no response.
-
April 2023 by kisha everson
I just want to tell you Kevin in customer service did a excellent job negotiating the best deal for our car purchase. He went above and beyond, when we thought we had a good deal. He made a call and found us an even lower percentage rate. I just want to say thank you for looking out for our family. Have a blessed year! We were approved and thankful to have had him on our team.
-
April 2023 by Nicole Brooks
Not a fan of the lady with the twists who worked at the front door, as she was very curt. and did not greet me whatsoever. Why was she there? Also, “Evelyn” wasn’t the warmest character either. Trust, I don’t care for interaction either—get a freaking drive thru.
-
March 2023 by Darell Lennear
This is one star for the branch and the "back office security". I am a very loyal customer to Navy. So their antics left a bad taste in my mouth. I went into the branch to make two cashier's check deposits. The teller told me how long the hold would be for both. Today I get an email from their "security" Department saying that they were putting a 5 day business hold on both deposits. No problem there. The issue arose when I logged into my account to see that it had a negative balance ?. My account was positive BEFORE I made the deposits. After spending 20 minutes on the phone with their "support" team it resulted in the same mess. "I understand what you're saying sir but there's nothing I can do about this. It is handled by security. I cannot transfer you to security." That was Robert who said he's a supervisor at the call center. So I decided to go to the branch since Robert couldn't transfer me to them either. The branch manager tells me the whole story about the branch placing a hold and then the "security" placed a hold. She then tells me that I can call the number that was in the email (didn't really that there is only one number for everything) to speak with "security". This was after I shared with her that Robert told me they can't transfer me to "security". So I took her suggestion and spent another 37 minutes on the phone to be spoken to very rude by Vincent (another supervisor at the call center). He even said that the branch people got it wrong when they told me I could call the number and speak with their "security" department. I waited for the branch manager to return from lunch. She came back and told me that she had other things to handle and would not be available to assist me for at least 45 minutes. Leaving the branch was my best option at that point. You all should be ashamed that you can turn someone's account into negative and the only option you provide is oh we'll release it at midnight when our system updates. Again holding the deposits were fine but holding more than what was deposited is ridiculous.
-
March 2023 by Cam S
Great 1st experience in a physical location. Friendly employees especially upon entering the building. Glad I'm with them!
-
January 2023 by Zell
Luiz was very helpful to everyone at the same time! It was busy and he did that!!! Go there
-
January 2023 by Danielle Clewis Shreve
Absolutely amazing. Shoutout to Jermaal for going above and beyond helping my husband and I get through a very confusing process. He was so polite, hard working, and just amazing. After working with him we are switching all of our banking accounts to Navy Federal,
-
November 2022 by Anthony Arriaga (MyShowBro)
The bank manager is petty and likes to play games and waste people's time the bank is understaffed and it doesn't have enough tellers for being the only Navy Federal for the city of KatyThis is an update to the comment below.That statement was asinine You're always going to need branch visits for a variety of reasons that's never going to go away and it's projected to increaseYou should properly staff your bank you need to take into consideration. That you're literally the only bank for the next 30 miles not only do you need to be properly staffed you need to be able to handle the influx of people that your servicing and be able to facilitate those transactions without limiting the withdrawal amount to 3000 per person in cash.I used to think of Navy Fed as top tierBut that's no longer the case I can literally get better service from some hole in the wall Western Union.I'm sadly going to have to consider moving my personal and my business accounts to another bank.
-
October 2022 by AARON MILLER
Join the military to bank with them, marry a vet or serviceman/woman... you will not regret the level care given to soldiers and their families that deserve this high level treatment. We Closed all other bank accounts to bank primary with NFCU..No one compares to this credit union.The best, the drip.. oooooorah!
-
October 2022 by Alicia Duncan
I’ll give them one thing, the staff tries. However, much of them are pretty rude and they are always so understaffed that if you need ANYTHING it’s going to take an hour at minimum. A busy Saturday and there’s only one representative that’s taking his sweet time not assisting people is ridiculous.
-
July 2022 by Sharee A
This is my closest branch which is still 25 minutes away with no traffic. Unfortunately, we have came to get items notarized for free which is a plus being an account holder. However, when we came yesterday we were told the manager was not there and she was the only one that can do it. They said the best time to come is 10-2 because after that she will be busy with ATM and other things. So we come back again the following day at 12, just to be told that she is not there AGAIN and to come back between 3-5pm. This is horrible service. Items that are being notarized are time sensitive most of the time. Also, I do not like when employees just tell you anything so they don't have to deal with you or at least give you the accurate information so you are missing work, wasting gas, and wasting time. Things like this make people switch banks/unions all together.
-
July 2022 by Sharee A.
This is my closest branch which is still 25 minutes away with no traffic. Unfortunately, we have came to get items notarized for free which is a plus being an account holder. However, when we came yesterday we were told the manager was not there and she was the only one that can do it. They said the best time to come is 10-2 because after that she will be busy with ATM and other things. So we come back again the following day at 12, just to be told that she is not there AGAIN and to come back between 3-5pm. This is horrible service. Items that are being notarized are time sensitive most of the time. Also, I do not like when employees just tell you anything so they don't have to deal with you or at least give you the accurate information so you are missing work, wasting gas, and wasting time. Things like this make people switch banks/unions all together.
-
July 2022 by Fox E.
The Village People are usually here, banking, because they're always "in the navy." When they're not here, they're staying at the YMCA. Not my favourite bank by any stretch of the imagination, but it's not too bad and gives you an alternative option if you need some local banks to consider. Having said that I could see a lot of service issues arising and not just from the other reviews but from my own limited experience coming in here.
-
April 2022 by Jennifer Klaren
As an existing customer, coming in at 9am when you open to add someone to my existing account and being told no because there are only 3 people working…first-great customer service that I always hear about-not available apparently in this case. Second-how long does it truly take to add someone to an existing account? I was told I could travel to another location-I am in Katy. Nearest locations to me is Cypress and Sugarland. 12 and 15 miles away. That doesn’t seem like a lot, but when I have other plans in the day it throws everything off. Very disappointed that my second time into a branch and I get told “thanks for coming in, but go bother another branch.”
