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December 2024 by abe gonzalez
The assistant and doctor Tran were friendly and I liked working with them. In short, what I didn’t like was that the sales associates didn’t listen to me or my questions and tried to coerce me into (and performed exams, mind you) something I said I could consider depending on price. I explicitly came here for glasses, but they tried to sell me on things I didn’t request. Thankfully they were able to correct that and only charge me for my exam for regular lenses, but that soured my experience because the front end associate (or salesperson?) lost his cool. At that point, I didn’t even want to consider fulfilling an order with them due to the unprofessionalism they’d shown. The associate didn’t even offer an apology for the confusion or for the fact that they didn’t listen, or that they seemingly performed an exam which I didn’t consent to. I’ve bought glasses multiple times in my life and this was the first time I felt mistreated during an experience that’s normally pleasant. I ended up paying for my lens prescription and getting my frames and lenses elsewhere.
I came here because I saw lots of positive reviews, and normally I try to be positive and don’t even post reviews if it’s anything other than 5 stars, but I can’t even recommend this place to somebody I don’t like.
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September 2024 by Christian B
Dr. E was awesome. Sophia made me feel welcome and also had a great personality when doing my pre-checks. And lastly Shawn, made the steps of being a new contact wearer (even when I was about to give up) a painless process. Might have took me a while the first day but the way he showed and coached me through it made me feel great. He knew I was getting frustrated with myself and still kept telling me I was there I just have to beat my mind at itself. I owe a lot to that guy in pushing me through. I’ll definitely be back next year when I need to get my next prescription.
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September 2024 by Alexandria La Voie
So here's the thing. I was probably a more complicated patient than the staff here was expecting. I've spent two years studying Eye Care, so I had expectations when I walked in. With that being said, I did not feel confident with my prescription after I left my first appointment. When I went back for my frames a week later, I knew something wasn't right. I took the frames home and tried them out anyway, only to call back and see if we could get something fixed. This is where the 5 stars come in. I was scheduled for a recheck the very next day and left excited, knowing full well that I was getting a perfect prescription at a crisp 20/15. They even went above and beyond and let me switch out the frames I had originally chosen for a set that not only fit better, but looked better, too. AND! To top it all off, my daughter had a thorough exam with equipment I've only seen used in school, even after 20 years of wearing glasses myself. Absolutely remarkable. The staff here was knowledgeable, accommodating, and patient. A huge thank you to everyone there who helped me and my family.
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August 2024 by Cathi T
Very professional and friendly. Shaun was very sweet, helpful and knowledgeable. I was really impressed with their services. Highly recommend them!!!
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August 2024 by Kyla Warner
Service at 1463 was exceptional! The office and the people working there are wonderful! Great communication and received my orders very quickly.
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July 2024 by Janit Maykil
Today I had amazing experience with a professional and knowledgeable person
Shawn helped me find the frame that I need. Highly recommended
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July 2024 by Candace Sherman
I work all the time, so trying to make time to schedule doctors appointments for me and my kids is always chaotic. I am new to the area and decided to try out myeyedr. since there seems to be one every couple of miles in this area. Scheduling three appointments was super easy and I found a date within 48 hours that could accommodate 3 of us. This location was clean and well organized. We were greeted when we came in and everyone we encountered was upbeat and friendly. Dr Vien is an excellent Optometrist and did a fantastic job fitting me for astigmatism contacts. I've tried numerous doctors in the West Houston Katy area in the past five years and have not had luck getting a good prescription that works for me. Today I'm able to see clearly and am thankful to have found Dr Vien. My daughter was fitted for her first pair of contacts and Shawn was energetic, encouraging, and compassionate. We will be returning soon to pick out glasses, they had a nice selection of frames tory burch, tiffany's, oakley's, raybans. Pricing of glasses and exams was on par with optometrists in private practice and they take various insurances. Overall very happy with this location and highly recommend Dr Jessica Vien.
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July 2024 by Anna Cn
Got the best deal with Shawn! Dr. Vien took her time to explain everything in detail!
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July 2024 by Angela Krchnak
Today was my appointment. I was greeted and helped by the nicest employee, EVER!!! His name is Shawn, and he made me feel so welcome! He helped me pick the most perfect frames and he is so knowledgeable! I love everyone there, but when y'all go get glasses there, ask for Shawn!! He is amazing! Dr. Vien is WONDERFUL, and the rest of the staff is amazing! But to greet me outside in the parking lot, before I'm even getting inside the door, that my friends is what customer service is about! Make your appointment at the Fulshear location, go see Shawn, and go get the best customer service ever!! Thanks again for making me feel at home in your beautiful store!
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June 2024 by Ana Mavarez
I had an amazing experience here. Everyone was very kind and Shawn is such a caring person he even offered to tighten my current glasses after seeing me always adjusting them. I thought the issue was that the glasses were just too heavy but turns out they just were a bit loose! I 100% recommend this location they will definitely take care of you!
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June 2024 by Trung Nguyen
I love how professional and amazing the staff at this location treated me. They were extremely attentive to all of my needs and questions. From the moment I walked through the door Sean greeted me with a bright kind smile. He also made selecting a frame so easy and seamless. Sam was very efficient and made me feel at home. Dr. Vien has always treated me with the utmost patience and kindness she is the reason why I will always return to this office. I always feel safe here knowing they have my best interest at heart. I recommend that everyone try this optometrist office out!
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May 2024 by Jessie Liu
Highly recommended this place everyone is amazing!! Best Shawn!!!!!!!
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March 2024 by Mary Reed
The staff is welcoming and the wait time is not long. Dr Vien is very nice I highly recommend this place. I had a pleasant experience, will be back.
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March 2024 by Bianca Jackson
Had issues with my new glasses feeling like they were straining my eyes. Dr. Vien called to understand the issue, welcomed me in, and once again the optician Shaun did a magnificent job resolving my issue. He truly gives the “white glove” treatment to customers.
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January 2024 by DeeDee J.
I love my optometrist. I'm greeted when I walk in; if you know Shawn, you know he is nothing but the best host and knowledgeable about products, insurance, and will help you get everything you need to maximize your benefits! Moving here from Richmond was an adjustment but they have made every visit easy and carefree.
