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November 2023 by Firas Harith
I just moved in the neighborhood, so was visiting this Members Choice Credit Union - Seven Meadows branch last week, and I was genuinely impressed. From the moment I walked in, I was greeted with warm smiles and a willingness to assist. The atmosphere was professional, yet there was an underlying tone of approachability.I had a few complex transactions to make and questions about some bank products over two visits I made. The two bankers who assisted me, Sheena & Ileana, where patient, knowledgeable, and took the time to explain everything clearly. It's rare to see such dedication to customer service in today's fast-paced banking world.They printed out clear instructions for me and for the dealership to process my car purchase. I was able to email the paper work to the bankers that saved me extra trip to the bank that made things even faster.Additionally, the waiting area was clean, and even during a busy hour, the queue moved reasonably quickly. There was also plenty of parking spots in front, making the whole experience quick and easy.While many might consider banking to be a mundane chore, the staff at this branch made it a pleasant experience. It's reassuring to know that there are still places where customer service is a priority. I'll definitely be doing more of my banking here and would recommend this branch to anyone in the area.
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November 2023 by Parija Guha
Alexander is very charming and I had complicated process with my account . He was very efficient and professional. I like his positive attitude and helping nature. Thanks so much .
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October 2023 by Bob Jiang
I brought the exact same documents which I used to open a business account with DBA with Bank of America. Spent two hours to open a business account with them and they told me the DBA cannot be added due to lacking of proof document. Wasting two hours....... The staffs here is clearly not very well trained. Besides, they don't even have Zelle QuickPay linked with the internet banking. Nowhere near those big banks'service level. Won't recommend anyone to try to bank with them
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March 2023 by Manuel E.
The worst Credit union every deal with. their machine doesn't return my check that I deposit every two weeks I follow and call that night to file a dispute. They promised they would call me in the morning. I don't get a call. I have to call them at 5 PM then I could tell I have to go put. I do an affidavit on my check that I put in and didn't come back out of the machine. I got a receipt with the number and the problem, but I still have to go to all the steps to get my money return just three weeks ago. They run out of credit cards or ATM cards then when I call another representative, he's telling me he's probably doing too much work on this one call really 03/20/23. This bank is very inconsiderate to issues with a customer. Have a problem with their mess ups.
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March 2023 by Dedra Spears
I am very happy to do this review for Seven Meadows! I have been assisted by Tramaine Crockton numerous times and I an very happy with the service I have reviewed. If I have any questions Tramaine has always been very helpful.He assisted me with setting up my business account, CD and new credit card. He has never hesitated to help me! This makes me as a member, feel appreciated,Thanks Tramaine for ALL of your help!!!
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March 2023 by Jacqueline Slay
The Seven Meadows team is great! They greet you with a smile and are always very friendly. Thank you for your great service!
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March 2023 by Terri Kubala
The frequent engagements with the customers makes me feel very appreciated. Theresa
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February 2023 by Joseph S.
Manager Adriana Duran does not return phone calls or responds to email, her supervisor Antoine Hicks is clueless. Poorly managed and challenged customer service, time for a new bank who will communicate with the custome.
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December 2022 by Gina R
Terrible customer service!. Walked in the branch with no one greeted me. Waited in line for a long time. The manager saw me a couple of times but did not even ask if I need help but pretended she was working in her office . This branch has no customer service !
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November 2022 by Terrie M.
This is a branch office with not much business and able to wait on you fairly quickly. Slow in doing business but seem to be thorough. Have been polite. A couple of attendees did not seem to know everything they needed to do to complete a transaction.
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September 2022 by joseph casler
It has been such a pleasure dealing with Seven Meadows branch since I arrived in Fulshear. Adriana and Andrew have both been a true example of fabulous Customer Service. Its evident that the team has been trained to greet & assist members immediately as they come through the front. They have both handled personal matters very professionally and with care and we sincerely appreciate it. Thank you!
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September 2022 by Margaret Ann Casler
I have had the best experience at “Seven Meadows Branch since I retired back to Texas in November. Andrew Wagner has gone out of his way to make us feel Welcome every time we have needed assistance in a professional and efficient manner. Thank you! ?
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September 2022 by Agnes Cruz
Andrew and Ilieana are super great in their in customer service skills Andrew specifically is very courteous, helpful and knowledgeable about banking stuff. Fortunate to have had to opportunity to be served by him many times over in the last 2 years. Keep up the great work!
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September 2022 by Janet King
Adriana Duran was most helpful with my two issues...she researched them while I was sitting in her office for almost an hour, and immediately took steps to rectify them. She was very professional and also very friendly...a real pleasure to deal with.
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September 2022 by John Finnegan
Adriana is knowledgeable, customer focused and makes you welcome at the Seven Meadows branch office. Her team have learned from her training and example. This is my favorite MCCU location.
