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February 2024 by April B.
Great customer service! Staff is so kind and patient. Get access to competitive rates
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December 2023 by Willie Flowers
Good job Member's Choice Credit Union, after 4 days of hassle with Lending Club, Member's Choice took my information, pulled my credit, sent my paperwork to an underwriter, got an approval, uploaded my documents and secured my loan in 4 hours instead of 4 days. Thanks again for your professionalism.
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November 2023 by Iksa Collins
Absolutely terrible experience. I went in to open an account, we were sitting in the waiting area and no employee acknowledged us, simply walked by and ignored and only after over an hour of waiting is when one lady decided to even acknowledge us by refusing service because “it was closing time”. It’s not like we walked in last minute, we waited patiently for over an hour only to be met with carelessness and blatant disrespect.If you want to feel unwelcomed and waste tons of time while getting absolutely nothing done because of a branch that doesn’t care at all then THIS is your branch!
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October 2023 by Ms G
Jovan Moore was so patient offering her services and time as I was a bit disorganized during my transaction. Thank you for employing friendly tellers.
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September 2023 by Ruben Romero Jr
Approved for car loan on line during the week. I came to pick up check. I have been waiting 45+ minutes for a check to be printed. No communication while I was waiting. Customer service is poor and needs to be addressed. Adonya nor the branch manager value customer service.
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July 2023 by R H.
In the past I did have a couple of small issues with members, but they restored my confidence. When we bought a new car last year they were the first to offer us a loan and at the best rate. I have since began using them more and more. I really appreciate their professionalism as of late and going above and beyond for us. We are glad we stuck with them. A big Thank You!
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July 2023 by Paula Robinson
Bryant was very helpful, nice and gave me excellent customer service!!! Way to go Bryant!!! Look forward to doing business here at the credit union.
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July 2023 by Cherie Edmonds
This review is specifically for Bryant Cardenas at Members Choice. I opened a business account with Members Choice with Bryant's help. He was very helpful, thorough and accurate. He made sure I had all of my documents before I left and was so pleasant in answering all of my questions and explaining the specifics of having a business account at the credit union. Thank you Bryant!!
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July 2023 by C A
Brian (Bryant) is very racist and misogynistic, has no customer service skills and talks in a condescending manner. He should never be in a position where he interacts with a very diverse population or community. I went into the store and he was pretty rude to me, refused to attend to me, telling me he was about to close the office door to go home and couldn’t help me open an account yet he sat there pressing his phone for 25 mins. Then after 2 Hispanic men and 1 white man came in and he jumped to help them. Jovan the assistant manager, saw how rude he was and when I asked to speak with the manager she took over and was ABSOLUTELY AMAZING. Her calm demeanor, professionalism and excellent customer service skills are TOP NOTCH. She handled my concerns timely and with such attention and care that I was amazed.Brian/Bryant should be let go from his position, he lacks the basic skills to be in that position.
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June 2023 by Becky S.
I've been banking with MCCU for about 20 years now. I have gotten auto and RV loans with them. Just completed an auto loan for my husband's new truck. Loan Officer was John Rubio. He went over and above what was needed to make sure my questions were answered and I had all the information I needed to make my decisions. Thank you, John!
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June 2023 by Kim Bell
Had an issue with my account and Jovan was nothing but professional. She was understanding and helped my clear up MY mistake. She rocks!
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June 2023 by Nate Benson
They are very fast and professional with every transaction. Always smiling and taking care of business. I've been a member for many years and will continue to be
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May 2023 by David Bailey
Called today with a couple of questions on transactions and mobile use. Juan Molina (Katy Fwy branch) was extremely helpful, patient, knowledgeable and even advised me of changing an account that will pay interest and get deposits faster. MCCU is convenient and has great benefits for members. We’ve been members for over 20 years and could not imagine banking with anyone else.
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May 2023 by Danielle Ingram
I’ve been with this bank for years but I feel like it’s going downhill. It all started from the year of 2021 and year after year I always get fraud. The bank supposed to usually contact you if there’s unauthorized activity but they don’t. You call them and they will tell you to file a dispute but usually it takes 30 days because it whole investigation they have to do and that’s messed up because it’s not my fault at all for this to happen. The fraud thing is happening to me again sadly and at this point I’m switching banks. This bank is no help
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April 2023 by Sylvia Yañez
This place has truly lost the real meaning of working with customers. If you do choose to go to a MCCU go to the Centera, 99 or the I - 10 locations. The employees are not interested in helping you, so sad.
