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December 2023 by Ernesto Daza
Last Monday at 4 pm. I went to the katy mills loft store, to return something I bought 34 days ago. The issue is that the policy is no full return after 30 days , but Unfortunatelly I was not in town and those 30 days were due. But the problem is not only that , because I accepted ,even tough I don’t think is fare . all tags were on the garment , it was not worn because , when I left town It stay in the purchase bag. I had also the purchase receipt with the full price that I had paid. The manager told me that I will get the return with the discounted price, I accepted the money I was going to lose, but then the lady said that they only give back the money on a store card, but I had pay it in my credit card,which I asume was were they were going to return what I had left which was $66 dollars. I felt pushed to spend the money again in the store ,but this has never happened to me this way. I think is not fair because the items still had the tickets on and never ever worn. The policy is not fair this way . I live in the woodlands and the company has close several stores ,one is the woodlands , and is going to be dificult to go back to katy. Thank you for reading this complaint.love the store but don’t think Will recommended no more. Bad company policy.
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July 2023 by Joseph Halpin
Nice store. However, prices are high. Bit you oay for some what quality.
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May 2023 by Benjamin Guajardo
Anti Trans at this store.
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March 2023 by Mindi Beltran
I went in there this morning and the lady that helped me went above and beyond! She provided amazing customer service!! I’ve been here before and they have good customer service but today Corrine (hopefully I spelled it correctly) provided outstanding customer service! She even interacted with my children! They were Like she’s so nice!! Customer service at its best!!
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July 2022 by Valerie Voo
This store hiring employees with cheap paid rate in this inflation how can anyone survives at $10 an hours?
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June 2022 by Carolina Solorzano
loving my curves and finding the outfits that fit my shape. I get so many compliments on the everything I buy from here including dresses, coats, tops, shoes, and earrings. I'm so glad I found this store. Thank you Rosey for having an amazing eye to style me. I've been in the store multiple times and have seen all the sales associates helping everyone regardless of their body shape
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June 2022 by Vina Voo
This store hiring employees with cheap paid rate in this inflation how can anyone survives at $10 an hours?
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June 2022 by Valerie NTT
This store hiring employees with cheap paid rate in this inflation how can anyone survives at $10 an hours?
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July 2021 by Karina Wyckstandt
Pretty tanks and shorts..??
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September 2020 by Adam Blackerby
Colors bled the first time I washed them. The pants were ankle length on my wife. Once we took them out of the dryer they were mid calf. We always wash everything on delicate settings and dry with low heat. Everything else my wife bought was in the same wash and came out great. It was only the things from this store that got ruined.When I tried taking them back and explaining everything listed above, the store associate basically said there's nothing they could do since we washed them. I wasn't expecting a full refund for the return but anything besides a snappy and dismissive associate would have been nice.Don't ever shop here. There's tons of other places in Katy Mills that are much better value
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September 2019 by Oluwakemi Ajala
Good products at cheap prices, excellent customer service.
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June 2019 by J D
Great deals
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June 2019 by Nell Bednarz
One of my favorite shops for daywear. Practical and good prices in the clearance area or during sales. Sizes are off a bit, so I wear small and sometimes XS for tops, S or M for pants and shorts. M for cardigans to have extra room and comfort. Usually good sales online, too.
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May 2019 by Andrea Mann-Cooper
Good quality and nice cuts
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April 2019 by Alok Singh
Good choice of women clothing