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December 2023 by Chandra V.
I purchased a dinette table from this store in October 2022. It's a cute little very cheap table and it started to break after 6 months. I reached out to customer service for them to tell me that it was nothing they could do. I should have just put my money on the grill and burned it. The chair actually broke while I was sitting in it. I wouldn't recommend anyone to spend money at this place. The furniture is very cheap. The customer service is a joke. If I had a truck I would take this table back and leave it at the front door. So if you can spend a few more dollars and get something quality. I won't want anybody else to waste money. Now I have a cheap table and 2 cheap chairs that I'm afraid to let anyone sit in because their not reliable. Definitely do your homework
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November 2023 by Takenya W.
I would give them a zero if I could. I bought a sofa set from them about 2 months ago. I even paid for the delivery fee which was $175. The delivers came on time, but did not remove the packaging nor install the legs. When I informed them that I wanted to see the furniture before they left they told me that if there is any damage or anything wrong that I had 24 hours to contact Katy furniture. Well once unpacked I notice some damage and that i was missing one pillow. Customer service here is absolute garbage! You cannot get a live person to talk to at all. You must email the customer service. So I sent an email within hours of delivery with pictures of some damage and A missing pillow. They replied an stated that it only came with the 8 pillows that where delivered. When I sent them the image from the store and what is shown online (both clearly show 9 pillows) the stopped all contact. They did not even address the issue of the damage on the arm. I disputed the charge on my card and it took them almost a month to respond to the credit card company. Katy furniture said that the purchase was valid, so the credit card company said I cannot get a refund. Now i am stuck with a damaged couch and one less pillow than advertised. I would not recommend this outlet for anything. They used to be great, but now they are just trash.
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October 2023 by Ebony Henderson
I LOVE KATY FURNITURE THEY ARE VERY REASONABLE AND AFFORDABLE. When you go ask for ANN she was amazing! She found exactly what i was looking for in no time!!!
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October 2023 by Cynthia G
Carl helped us find the perfect couch for my family. He was very helpful and patient! He was a pleasure to work with, as he did give us some space so we could discuss privately. I really appreciate that he wasn't as pushy as some people are. He wanted to make sure we were absolutely sure with our purchase even if that did mean leaving and continuing looking at other stores. Wonderful experience here. I will be returning for other purchases.
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October 2023 by Brenda Monroy
The sales person Mr. Hector was great, he helped us and we ended up purchasing 3 mattresses among other things at this location.He is very courteous and informative when it comes to helping you chose a mattress. He answered all of our questions. If you need a mattress or furniture don't hesitate to come to this location and ask for Mr. Hector he is great! Also, the prices are great too as you get alot of bang for your $.
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October 2023 by Christopher Jones
Visited Katy Furniture for a living room set and dining room table and Ann was the best to assist!! She stayed checking to see if we needed any assistance and also answered any question in detail! Guess what we walked out there with dining and living room set! You rock Ann! Oh by the way the store have some amazing choices!
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September 2023 by Latasha Jenkins
Ms Dottie greeted us as soon as we walked through the door. She was detailed in her explanation of the products available. I had done prior research online but not all products are available in the store that are online which was ok. Once Ms Dottie went to lunch Ms Ann gladly assisted us in her absence. The payment process was smooth and all staff were kind. I do plan to return here for additional pieces in the future.
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September 2023 by jamuna Sekaran
I bought this recliner just 5 years ago I am shocked to see this happen. We sat on it and recliner deflated we dont even use the seat that often. Called the store and there is nothing they can do about this. I purchased furniture worth 7k from the store it's such a big disappointment purchasing here!! This is so stressful the feeling of 7k in trash after just 5 years of usage is highly frustrating!!!!
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September 2023 by Lita Balderas
I went to this store to purchase a dining room table. Yes, I tried out every chair to make sure it would be comfortable. When I finally was ready to make the purchase the salesperson asked for my ID. I asked if they were able to give a $50.00 discount. He said no. So I asked for the manager, because the manager can sometimes make something happen to close the deal. He said no I can’t get the manager she’s too busy. So the exchange began. He started to get aggressive with me my husband noticed something was going on so he came over. Once my husband came over. Hector was able to “get” the manager. My husband was not having it so we left. Here’s the thing customer are what make businesses fail or succeed. I might be 1 person, but I work with hundreds of people that value my opinion. So I will be spreading the word on Monday. Thanks for creating the opportunity for another company to earn my money and repeat business.
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September 2023 by Basant L.
Hello friends , don't buy with Katy furniture, the products are not good or the quality is really bad..I bought full house furniture and quality was zero even not completed 1 month too..KATY FURNITURE customer services not good, these products do not change and they said products out of stocks be careful with katy furniture these make us crazy, not satisfied.. do not give chance to buy anything with Katy furniture and check which store give u best customer services go ahead give one time money but you will be more satisfied with customer services.. I bought 2 sofa inside broken they came and fix with stapler and glue it's not fix properly and change it and used glue after in 1 hours it's color change even not 1 month completed.. I bought 3 bedroom bed frame So one is broken backside they said it's okay for back side not front they do not change and said out of stock, we checked to find right information someone checked they said yes available...very truly lie people 2 bedroom furniture it's shaded so many issue with Katy furniture I will put again reviews everywhere so people don't waste your time and money thanks
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August 2023 by Kimberly N.
I do not recommend ordering online. It difficult getting assistance or obtaining information on your order. I have ordered from them in the past and it was ok. But it's a little frustrating getting the run around. Hopefully I will get a call back soon.
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August 2023 by Ashley Henry
Loyal customer of Katy Furniture. Great pieces for great prices! Our latest purchase of a kitchen table was great! Ann was friendly and pateint and made the process quick and enjoyable! 10/10 recommend and I'm know we will be back soon for yet more pieces!
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August 2023 by Barbara Carter
I visited Katy Furniture yesterday and while browsing was greeted by a very nice young lady name Kathryn. Very professional and knowledgeable. I was searching for a bedroom set and Kathryn was with me from the beginning to the end. Every question abd concerns I had, Kathryn was right there to answer them. I was quite impressed. I also picked out the bedroom set that I truly loved. Thank you Ms Kathryn.
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July 2023 by ana mancilla
The best furniture with great service !!!!Mr. Hector was the best sales person! He was very helpful, friendly ,patient and gives you all the information needed to make the best decision when purchasing your furniture. Very happy with his service .
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July 2023 by Kayla Wright
Great experience! Ann introduced herself, was available when needed but didn’t pester us throughout our search! She was super helpful in answering all of our questions! Leaving today super excited about the delivery of our sectional in just a few days!!