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September 2024 by De'Ja Robinson
I wish I didn’t even have an option to rate them a 1 star rating. This business is extremely unprofessional and lacks basic communication skills. I don’t understand why anyone would spend their money here, given how poorly they treat customers and deliver low quality service. Incompetence is not acceptable for running a business especially when you specialize in a specific service. While I appreciate the poor attempt to maintenance my sibling’s car, it’s clear y’all need to drastically improve how y’all handle both your services and your customers. Do better. Be better. Take the advice from your poor reviews, they might get y'all somewhere.
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August 2024 by T G
I JUST HAD ALL SHOCKS AND A FRONT BRAKE REPAIR.
Honest, reliable, and affordable mechanic. We love the whole family and have trusted them with our cars for over a decade.
YOU CAN ALWAYS TELL IF YOU HAVE A GOOD MECHANIC....BECAUSE THERE ARE NOOOOOO BROKE DOWN VEHICLES SURROUNDING THE BUSINESS ESTABLISHMENT. FERNANDO IS A AND HIS TEAM ARE GREAT MECHANICS!
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August 2024 by Michael Bryant
I go there and ask about maintenance on my ABS due to a light being on. A lady comes out of the back office. Very rude and wants to talk to you like you don't know the process of diagnosing the issue. Once I sensed her attitude I told her I'll just take my vehicle to the dealership. She said OK with no want to try and help. Not sure what they would charge but they lost out on me spending money with them and a potential customer moving forward.
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July 2024 by Ashly Martínez
It doesn't work, they charged me 750 ac for cars that didn't work and they wanted to charge me again for another diagnosis
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July 2024 by Leo Ros
Been taking my cars here for years. Well not any more. Took my truck there for an inspection. They told me it will not pass because the third brake light was out. I asked them if they can fix it and they stated yes, that it was just the bulb and will replace it. Well a few days later I get in my truck and the smell of wet carpet was unbearable. Got a water hose and sprayed the roof and it started literally raining in my truck from the break light. We got a lot of rain the other day and all that rain water came in the truck and now everything is soaked. Called just to let Fernando know that this happened and to be careful next time he does an third break light bulb replacement and I guess he got offended as he started arguing back with me, telling me my light was bad and needed replacing.
Anyways, I removed the light put a bead of silicone around the gasket and now it’s not leaking. Now I have to lift the carpet and have a blower running to dry out everything. The mistake was understandable but the arguing back and blaming the light shows no accountability and very unprofessional. I will no longer take my vehicles there.
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June 2024 by Henry Thompson
DO NOT GO HERE…. I brought my van here a few times to have something fixed with the AC and then also because my coolant was leaking and they fixed the tube connected to the coolant. After each time, I brought my van here to be serviced. Something was wrong with another part of the vehicle every time. I do not recommend this business because they will fix one area and something else will be broken shortly after.
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May 2024 by Miley Marin
Can’t be trusted!! Had to change all breaks and rotters after 2 months of having them installed by them, even though I brought the parts . Dint seem like they actually did the job. Just took my parts can’t find other explanation as of to why after 2 months they needed to be done again.
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January 2024 by donp4645
Awesome customer service! Mr. Fernando took his time diagnosing the power shortage in my truck and assured me that he would help in any way to fix the issue when I was ready. I will DEFINITELY recommend him to anyone.
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October 2023 by Martha Mora
Love this place. Food is great. 4 diferente type of food.
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September 2023 by Jose Berrios
Can't be better was so nice
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September 2023 by Phillip Parsons
This is such a great company. They always have treated us with respect and given us such a fair cost of repairs compared to the competition. We will always use them.
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June 2023 by not s.
Me and my family have been going here for years to get our inspection done and the service is quick and easy. The people are very friendly and try their best to work with me. Im not sure why there are so many 1 stars because I havent had a problem in years going here.
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February 2023 by Jose Barillas
What an excellent service. Mechanics are so professional and customer service reps are so kind. Recommended
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February 2023 by Gersson B
I am a mechanic tried to explain what found to give them a heads up. Don’t go here the reception acts like she is a mechanic, look at Ursula review says the same
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December 2022 by nc
TLDR: They charged me almost $800 + possibly thousands more for something that didn't need to be fixed. Read all the 1 star reviews telling you what these people did because I believe those reviews 100%.holy smokes where do I even start. I rarely write reviews but i'm writing this to warn you all. Been using them for over 7 years for all 3 of our cars since we moved to Katy despite knowing they have bad reviews, and they've been ok for oil change/inspection so we kept using their service.I went because of a noise coming from inside the car and they said I need to fix a bunch of stuff for almost $800. Also told me if that doesn't fix the problem, the transmission needs to be replaced. On a car with only 40k miles... I decided to try it, but later called them and asked to cancel the order they made for the parts delivery, and the front desk woman hung up immediately after saying 'no problem'. real professionalism there. I went to a different mechanic and they said nothing is wrong with the wheel nor the engine and assured me that the noise from inside the car. I made an appointment at the dealership and it turned out to be a loose engine cover and they fixed it for free.Needless to say, my family wont be coming back EVER. I like to support family owned businesses and i know lots of other people want to support them too, but this place ain't it, y'all. do NOT trust them with your car. save yourselves time and hard earned money and don't go to this place. Extremely shady and unprofessional. read all the 1 star reviews, there is even a review from their ex-employee. they don't deserve nothing but 0 star. shame on you fernando and his fam. y'all ain't getting my money.
