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March 2024 by Shari M.
I have been shopping there since Joanns was located in a different location on Fry road. Absolute love this fabric store. The best are the people that work there. Just recently I witnessed a customer going Karen on one of the employees . She was way out of line and they just took it. Don't know how they put up with some people. Great place to shop for crafts. Wonderful choices. Great values! Employees are aways helpful.
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February 2024 by Adriana Contreras
Friendly staff. But the restroom looks/smells like it hasn’t been cleaned in months..
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January 2024 by Mary W.
We all love, JoAnn fabrics, right? I mean over the decades I've gone there and shopped and purchase a number of items things for various seasons, fabrics, notions, jewelry, Christmas items. The list goes on and on. I loved JoAnn Fabrics. I got a Christmas present of a Ottlite floor lamp light for sewing and crafting. I just got around to opening up the box today January 6, 2024, and the joints in the pole were stripped out and the top unit of the floor lamp that houses the light would not hold together. So I packed it back up and returned it to JoAnn fabrics with the receipt. The sales help and the manager refused to give me a refund. "Our policy is not to accept returns from items that have cords." I explained their floor lamp was defective when I purchased it. The manager and the sales person both said, "It doesn't matter. We will not take it back." I told both of them that I should have been informed of this policy at the time of purchase There was no signage of this policy. I had not been informed. She said I don't "have control over what corporate does." I told her this was not acceptable. She then offered to take it back and charge me a $25.00 restocking fee. I was completely shocked. I went home and checked their website for returns. If I had ordered this specific lamp online their policy would have been different. Here is that online return policy: "We want you to be completely satisfied, so we are happy to accept returns for most online purchases in-stores for free or by mail, minus a $7.95 shipping and handling fee. Sewing Machines (all brands) & Cricut(R) Machines require a $25 restocking fee if returned by the customer." My advice? NEVER BUY ANYTHING WITH A CORD (electric or electronics) FROM JOANN FABRICS. . . . . . Because if the box has been opened, they will not allow you to return it. Even though they sold it to you broken. JoAnn Fabrics, you must make it known at the time of sale this no return policy. You have lost my loyalty.
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December 2023 by Hussaina Hmj
I shopped at this location for years at its near my house but i will never be shopping here again!! There this one employee who was extremely rude. I have seen her being rude to a lot of other customers too. She talks like she owns the place and shows no respect at all.Worst experience ever.
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December 2023 by Leslie Peterson
2 weeks before Christmas and out of stock on Christmas yarn??? The line was beyond the queue and there was 2 cashier's and then one walked away and there was only one! I asked for another cashier and was told she had to do online orders. Really?! People that drive 30 minutes to go to your store are not as important as lazy online shoppers?! You've lost a loyal shopper, I'll just go online somewhere else.
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December 2023 by Brandon nguyen
Amazing deals and prices. Team members were quick and very helpful. Key especially deserves a raise
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October 2023 by nathan s
There was one person available to cut the fabric with about 10 people in line. The three other employees did not care at all. I could hear the manager say when another employee asked her about a customer calling to check on their order that they will get it when they get it. It genuinely seemed like the people in this store were bothered by customers trying to buy things from them.
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October 2023 by July Briceno
The worse customer service ever! The lack of staff is making their employees sour toward clients. They are very rude toward customers because there are only two people working at the store, never going to this Joann ever again.
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September 2023 by John Horace
who's answering the phone today 9/28 at 1pm? I was hung up on once, after asking can they check if a circuit t-shirt size medium is in stock before I make the 45 minute drive. 2nd time she stated " everyone who can help with that is busy we have new people and they are helping them" I stated & clarified "as I write this review, you mean to tell me I would have to make a 45 minute drive to check if an item is in stock instead of any one person in the store checking for me" she answered, "CORRECT".without customers, would there ever be a need for employees? you surely just this entire 29 kid football team & parents.
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September 2023 by Grace Boulet
It’s irresponsible and unprofessional to not update your store hours on google. Hard to plan when information is inaccurate.
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September 2023 by Billy Wood
Great deals today! Very nice customer service!
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July 2023 by Miranda Maldonado
If you're not a professional seamstress, don't bother the employees with questions. Just about everytime I've gone here to get supplies and have a question, the employees brush me off. Especially today at the fabric counter. I'll be shopping elsewhere.
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June 2023 by Diana Davenport
Great selection of craft, they have great sales - 70% off Christmas decorations and they have great coupons on their app. 30 to 40% sale on fabrics
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May 2023 by Rolando Trevino
Took my daughter to find a fabric for a lap blanket for her mom. The attendant was very helpful in assistance selecting fabric and instruction to my daughter.
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May 2023 by M. G.
Staff is nice, sweet, they have a great selection of pretty much everything. If you are into crafts, this place is great.
