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April 2024 by Monica Ruiz
Great customer service. I had a great experience with the property manager. He was very helpful and was able to answer all my questions.
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April 2024 by Tammy Lanum
Raymond is so sweet and amazing, thank you for having a great person at front desk
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April 2024 by JO Jo
Raymond was extremely informative. In no time, I was able to rent a storage room and the whole process was easy and quick. Raymond made sure to check the storage room for cleanliness and informed me that if any questions would arise to let him know. He was very helpful and kind.
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March 2024 by Greg Hall
He did a great job Thanks
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March 2024 by Raysol Transport Inc
I been with Istorage since 12/2020. I was not happy with the previous manager, she was never available and was very rude until Raymond came alone, the new manager at the located at 24620 Franz Road, Katy TX. Raymond has an incredible customer service skills. He really cares to help one. When I call him I leave a message he returns my call within 30 to 45 min or less. That never happened before.. It make a world of difference. Because him I decided to stay until I no longer need to storage my items.
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March 2024 by MARK Horner
Awesome!!!
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January 2024 by Cici Sal
Kudos to Raymond for his professionalism and all his assistance in my storage/U-Haul needs.
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November 2023 by Ayo F.
My storage unit was broken into mysteriously after being there over a year. Manager on site said he noticed there was no lock on door on Monday however called me to notify me of it on Thursday. Would not recommend! Your belongings are not safe here!
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October 2023 by Google user
My experience at iStorage was less than ideal. The facility was not up to par in terms of cleanliness, and there was a pronounced, unpleasant musky smell. The staff member I encountered did not project a welcoming vibe. Based on these factors, I felt it was best to take my business elsewhere, and I’m glad I made that decision.
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October 2023 by Cristina Mendez
My experience at iStorage was less than ideal. The facility was not up to par in terms of cleanliness, and there was a pronounced, unpleasant musky smell. The staff member I encountered did not project a welcoming vibe. Based on these factors, I felt it was best to take my business elsewhere, and I’m glad I made that decision.
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September 2023 by Jacob Emery
Absolutely the worst storage units in Houston. The units are dark and make no effort to keep the place clean on a regular basis. Their payment system is flawed. They’ll take your money and say that you didn’t pay, making you pay again until it goes through, expecting the customer to have extraneous money to settle something that’s not the customers fault. The local management does nothing to help you and don’t try to go to corporate management with an issue because they’ll help you even less, if possible. They’ll harbor your things from you with little to no explanation then they’ll send you through the wringer by asking questions. Do yourself a favor and stay a good distance from this place and really all iStorage facilities if possible.
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April 2023 by Kimberly Hernandez
Went at 12:30pm ti pick up reserved uhaul. The office was closed and stated they would return at 2pm. They didn't offer mobile pick up. So I had to wait around. Horrible customer service. Then the person gave away my uhual reservation.
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April 2023 by Diana Au-Thornton
Awesome customer service, very kind and efficient. Mary was extremely knowledgable, personable and friendly. She represents this business well.
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January 2023 by Missionary Carlett Ministries
Excellent service. I'm super blessed to be able to rent a space with dear people. Very grateful! ?
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December 2022 by Shai Epps
Terrible experience with this location and communication.A lock was put on my storage unit without my knowledge and I was not notified of this. I show up to move out of my storage unit and am left waiting for hours and hours for someone to show up and let me into MY unit that I was paying.When asked to speak to a manager and never heard back again. I ended up losing hundreds and hundreds of dollars paying my moving company to stay and wait for them to let me into my unit.
