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June 2024 by Julie Patterson
Our room was clean -staff was friendly-breakfast was hot and. Yummy. Now our TV was broken,a chair was broken. They gave us another chair but didn't take the broken with them. Whirlpool was broken - the pool was Great after a hot afternoon it felt good. I would give this hotel had one good thing for them. They had multiple beds. I won't be staying at holiday inn and suites again.
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May 2024 by T.D Smith
Dog friendly place
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May 2024 by Boss
This was by far the worst experience I’ve ever had in my entire entire life. Arrived at the hotel on Friday and by Saturday morning, my truck was stolen and reported a total loss. By the skeptics of this entire situation it seems like thieves are targeting this location and nothing is being done about it from higher-ups or corporate. I also believe that if a vehicle is to be reported stolen at a considerable time, it shouldn’t take management up to seven hours later to address the situation. I highly believe that this situation could’ve been handled differently with a lot more professionalism, but unfortunately, the thieves this is an easy target with no accountability so if tI am looking to go into Houston, do not stay here let this be a warning to anybody to come to this hotel, please save yourself the headache.
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May 2024 by Jerry Swann
Love the nice rooms and the breakfast !
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May 2024 by Kelly
OK Holiday lnn & Suites are my preferred hotel foe a few reasons. #1 COMFY SERTA BEDS & PILLOWS, #2 Cleanliness, #3 price. This location had all 3 except the bed was well indented in my room #405. It needed to be mattress flipped or a new one. It wasn't horrible l slept good it just wasn't as good as other times/locations. But this location is kept very clean & is very safe w cameras. It has several good restaurants surrounding it and on the other side of the lnterstate lots of shopping. Employees were friendly. Prices were good. If the mattress had been better l would have rated it a 5.
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March 2024 by Elevating West Houston
I wished I could give this hotel a 5 stars, but nope. I know I haven’t stayed here but the experience that I tried to visit this hotel 2 times is unacceptable. I just wanted to go there JUST to film the elevators but the manager said no 2 TIMES. Either if the manager doesn’t allow photography or the manager doesn’t even care about elevators. DOESN’T MATTER! And how come JimLiElevators can film these but I can’t? And how come other hotels can allow you to film but not this? ??♂️
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March 2024 by Steve Soskin
Rooms: Large and cleanWalkability: Many restaurants within walking distanceFood & drinks: Great breakfast
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March 2024 by Donna R
Friendly staff; awesome breakfast; clean & comfortable room.I definitely recommend this place.Rooms: Very clean & comfortable room.Safety: Felt safeFood & drinks: More than Awesome breakfast
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March 2024 by Tonisha Harris
I stayed at the Holiday Inn in Katy Texas and I want to say the stay was amazing very nice clean and friendly knowledgeable of everything. Jasmine at the front desk amazing customer service. If I’m here again I will be staying here. ?
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March 2024 by Daniel & Adrienne Lewis
So. First room had a broken lock and scrapes all over the door. Requested a different room. Second one had an unknown white substance on the chair and weird stuff, including small black curly hairs on the bed.Would not stay here again. The hotel looks brand new and I had high hopes.
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February 2024 by Yolanda Peña Tellez
Great place to stay, easy on off highway and close to a Chedders restaurant. Jasmine was a wonderful helpful young lady who checked us in!
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February 2024 by Meet tha Cooperz
Very nice and clean.Sweet staffGreat food in the morningIf something is wrong or out of place just let them know they will correct it immediatelyEven has a room service order in menuSimply said will be backEnergy is amazing and again very cleanRooms: CleanSpaciousClassyNearby activities: Lots of restaurantsMain events
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February 2024 by Zackary McKay
Excellent customer service, Kyle was very helpful. Worked with my reservation, and it was actually simple for once! Thanks y'all
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February 2024 by Loren Sampson
I'm impressed! Normally, I wouldn't bother with reviews, however, this deserves one in a good way. Perhaps I found a great price at random, but for what I paid, to get a nice free breakfast, this place is excellent.
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January 2024 by Bert Ruiz
Convenient location to the areas we needed to go to. Room was nice. Breakfast had a good selection.
