H-E-B Pharmacy, located at 1621 Mason Road in Katy, is highly regarded for its excellent customer service and commitment to health and safety. Recognized as the top supermarket pharmacy by J.D. Power for three consecutive years, the pharmacy offers a range of services including routine childhood and adult immunizations, as well as COVID-19 vaccinations. Customers frequently praise the helpful and friendly staff, noting their willingness to resolve issues and assist with prescriptions. Several reviews highlight the staff’s dedication, with some mentioning staff members going above and beyond to find rebates and save money using coupons like Good RX. Despite occasional wait times, customers acknowledge that the staff is overworked and underpaid but remains cheerful and helpful. The pharmacy has replaced other providers, such as CVS, with ease and has built a reputation for reliability and customer care. While some customers experienced longer wait times or minor issues with medications, the overall impression is very positive, emphasizing the staff’s professionalism and willingness to help. H-E-B Pharmacy continues its long-standing tradition of caring for Texans, prioritizing health and customer satisfaction at its community location.
Been getting my prescriptions filled here for about 3 years now. Always relatively fast, but always super friendly. Melissa today was the nicest yet. Glad I can come here while I get my shopping done and get what I need.
April 2025
How can you not like this store from friendly helpful staff and clean store and decent prices.
July 2024
This is one of the nicest pharmacy experiences. The staff is great!
