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September 2024 by HAth
Quick and efficient
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July 2024 by Kristin A. Martin
Kevin is the best pharmacist ever...!! In fact HEB has the best service of any pharmacy I have ever been to. They are fast, accurate, polite and knowledgeable. My late Father would go to HEB every day just to visit this pharmacy staff. Myrna is also terrific. I highly recommend HEB pharmacy over every major chain!
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June 2024 by Mamdouh Omran
Chasing my medicine for 5 days, everyday I was told we are out of stock but we ordered for you and it is coming tomorrow. For 5 days and at the end they said sorry, you need to check other HEB pharmacy or call your doctor office. Now it is weekend and I have to wait one more day to change the pharmacy.
Horrible service and irresponsible people
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March 2024 by Elena
I needed help transferring my prescription and Kass was so much help. This will be my new go to for my prescriptions. It was so nice ?
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March 2024 by Joseph Sanders
I have never witnessed such a dramatic transformation for the worse than at this pharmacy, of which I have been a customer since they opened. Surely they must have changed management / Pharmacist. Their service was amazing for years and now is simply pitiful. Unfriendly and incompetent. Not enough room here for all my experiences there in the last few months. Last 3 times I have picked up my prescriptions they have overcharged and state they have no insurance on file for me. I have given them my card 3 times for their typing into the system! (Never an apology.) The first time they overcharged me I caught it and pointed it out (after I paid) and Myrna (sp?) said to me “Sorry you already paid we can’t change it.” After all these years I hate changing (all my doctors have it on file) but something is intrinsically wrong here.
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February 2024 by Sammie Kubiak
I’m not sure why anyone wastes their time at cvs. This pharmacy has the best customer service and staff, always kind and helpful
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February 2024 by Nicky Flotte
Great customer service,there very kind and helpful!!
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November 2023 by Colton Keffer
Pharmacy staff sucks. I wish they’d just replace these people with robots already.
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October 2023 by ysik angeles
Excellent
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September 2023 by Bryan B
It is absolutely embarrassing that they don't have an automated way of notifying you that your prescription is out of stock, unless you call them days later inquiring.
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August 2023 by Nicolas Contreras castro
Always nice people
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June 2023 by Sam A.
I stopped by real fast to purchase a case of Beer, I went to the register and a cashier by the name of John was working, he greeted me then asked to wait while he was cleaning the conveyer belt. He continued doing that and kept me waiting, as he with carelessly continued cleaning the belt, I had to move to another register, and the John continued cleaning the conveyer belt. Is this really the customer service HEB promises? Hire people that serve customers not idiots that don't know that me and other customers are why they receive a check. Gladly there are 2 other HEBs in the area and I will avoid your mediocre store from now on! so much for Texas's grocery store! Aldi are more customer centric.
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May 2023 by Xeves M.
Pretty much on par with most H-E-B 's as far as produce quality and selection. Biggest issue is being in a very busy area getting back onto the feeder road can be extremely difficult and chaotic.
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April 2023 by Curt C.
This place is Texas Sized! It's not quite as cool as some of the other, newer HEB Plus stores, that have the HEB merchandise, or the HEB BBQ. But it is big- lots and lots of samples- a gigantic seafood and butcher section. The prices are always reasonable, and be sure to check out the clearance section over in the personal care section for the dirt cheapest prices. This store is laid out a little differently from other HEB Plus stores, with a different frozen and fresh refrigerated food layout. I do like the big Texas Beer section in the middle of the store. Parking is easy- it's a huge store, with a huge parking lot. A gas station is in the parking lot with some of the cheapest gas prices in the Katy 'hood! In the front of the store, they were boiling up crawfish! Be sure to ask for H-E-Buddy - he's always giving out Buddy Bucks.
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March 2023 by Cindy Pham
The clearanced section doesnt look like a junkyard like Cross Creek’s location. There are more produce and products available, meaning more choices, and many staff members are far friendlier and helpful.