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September 2024 by Syed Hassan
Conclusion -- Sobia is an extremely rude pharmacist, and judging by the other reviews this seems to be a recurring problem for her.
The Story -- I called in for a RX refill this morning, and both reps were polite over the phone. The second rep mentioned to me that even though I getting a refill earlier than it is due it might be covered by insurance, and if it is not I will have to pay out of pocket. I understood, and told them to refill either way as I urgently needed the RX.
I got to the pharmacy, and was called forward by Sobia. I greeted her respectfully, and I do not know what was going on with her but she respond rudely the entire conversation. I stated that I spoke with someone moments ago, and they mentioned the RX may be covered by insurance. She interjected and said "It is not covered by your insurance". Even thought this is what someone stated from her team was a possibility, I did not push the matter forward as I wanted to get my RX and leave. I offered to pay for the RX and pick it up when it was ready, Sobia got an attitude with that as well and said "You have to pay when you pick the RX up, not before".
What a strange interaction, as you would think it is beneficial for the pharmacy, or any other business, to get paid before service. It also seems ironic that an employee of HEB is giving attitude to a customer who is following the policies of the business. That's a bad look for Sobia, especially when she is the pharmacist there and not a pharm tech.
Anyway, I come back later to get my RX. Upon receipt I realized it is was the wrong one. This was a mistake on my end, and when pulled back into the drive thru I verbalized this mistake. Unfortunately, it seems that along with a bad attitude Sobia has bad ears as she completely disregarded this comment and went on and on about how I stated this was the RX I needed. She kept stating how I would not be refunded for this RX, and kept getting frustrated listening to herself talk. At the end she goes, "I will give you a refund this one time!". Not once did I argue with her about a refund, or for that matter argue at all with her in her entire rant.
The two separate interactions both shared the common denominator of disrespect. She spoke to me in a way as if she is above me, and not her equal when I did not give her any reason to feel small. I was polite in all interactions, and I was also wearing scrubs as I run a private medical practice. Being of the same community you would think that there is some baseline mutual respect, but there was none. She does not fit the customer centric culture of HEB, and given numerous people have complained about her demeanor perhaps it is time for her or HEB management to address this problem. A white coat does not give you the greenlight to disrespect people, and I would never have an employee like that work in my business.
I hope her attitude improves at my next visit.
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June 2024 by Amber Calderon
The pharmacist Sobia was impatient and did not want to help me. I’ve been to Kroger pharmacy with the same prescription and they have been very helpful but she was dismissive and had an attitude for NO REASON. I highly recommend visiting another pharmacy in the area. Kroger pharmacy has always been very helpful.
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June 2024 by Gibran Zapata
I call ahead to pick up my meds very helpful I arrived one or 2 minutes after their closing time they reopened to help me out great experience
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May 2024 by Ken Roberts
They are always helpful and fast.
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March 2024 by Anne Guess
Fast and through
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March 2024 by James Nichols
Always courteous, professional and prompt.Quick to answer questions or contact prescribing Doctor if information or approval is needed.
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February 2024 by sarah auzenne
The staff was so helpful for my prescription. She was very kind and even if no prescription available she was so kind and willing to search other pharmacy and called me back to fill there . She seemed actually happy to help and so pleasant . This was last night around 6 . Thank you and will keep using you guys !
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February 2024 by Elizabeth Sarah
The staff was so helpful for my prescription. She was very kind and even if no prescription available she was so kind and willing to search other pharmacy and called me back to fill there . She seemed actually happy to help and so pleasant . This was last night around 6 . Thank you and will keep using you guys !
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February 2024 by Jessy Teriyam
Good place and cheap prices for refill my description. Recommended
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January 2024 by Britney Brwonam
Good place and cheap prices for refill my description. Recommended
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December 2023 by Orlando Colón
Excellent, prompt professional service.
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October 2023 by Penask Pediseok
Great place for refill your description. It is cheap and convenient any time i go shopping my groceries, i can pass by to pick it up. Staffs are friendly and quick. Only parking is far, I don’t like it
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October 2023 by Rays Bak
Worst customer service
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October 2023 by Christy S
Holy cow, Sobia (the pharmacist) is insanely rude.
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August 2023 by Marcus
Wanted to call out Maribel for her excellent customer service. One of my prescriptions was over $60, and when she saw the price, she tried different discount cards and lowered it to $40 without any request from me. I was expecting to pay whatever the price was, and that was a very pleasant surprise. Thanks Maribel!