H-E-B Pharmacy, located at 25675 Nelson Way in Katy, ranks #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the third consecutive year in 2023. The pharmacy prioritizes the health and safety of Texans, offering routine childhood and adult immunizations, including the COVID-19 vaccine. Customers consistently praise the staff for being courteous, professional, and prompt in their service. Many have noted how helpful and kind the employees are, often going above and beyond to assist with prescriptions, even contacting prescribing doctors when necessary. One staff member, Maribel, received special recognition for her exceptional customer service by finding discounts that significantly reduced prescription costs. Although some customers mentioned that parking can be inconvenient, they appreciate the affordable and convenient service, especially while shopping for groceries. Overall, H-E-B Pharmacy is committed to providing excellent care and support to the community.
I call ahead to pick up my meds very helpful I arrived one or 2 minutes after their closing time they reopened to help me out great experience
March 2024
Always courteous, professional and prompt.Quick to answer questions or contact prescribing Doctor if information or approval is needed.
February 2024
The staff was so helpful for my prescription. She was very kind and even if no prescription available she was so kind and willing to search other pharmacy and called me back to fill there . She seemed actually happy to help and so pleasant . This was last night around 6 . Thank you and will keep using you guys !
