-
December 2023 by Paul K.
Terrible Katy store with bad manager and unfriendly cashiers. We will for sure never shop there again. Price usually higher than Lowe's and Home Depot' anyway. We shopped there for the convenience but surely not to be treated disrespectfully. This was very bad shopping experience for us on 12/21/2023 @5:30 pm in the Katy store! 3 days before Christmas Eve. 2nd time at the same store. We were trying to return a defective toilet plunger brought less than an hour ago. Brand new one and not even used. Many products are not refundable and not posted around the store. Defect is defect and that's not a rocket science how to use a toilet plunger! A brand new $24.99 products for a famous named chain store is a little bit overkill! Anyway my family will never ever again shop at ACE hardware.
-
September 2023 by Igore R.
I've been going to this store for years because the location is convenient. I am nearly always disappointed when I go there though because the young staff at the registers are always quit rude and absolutely clueless. Today I spent nearly $600 on yard equipment and the girls at the registers acted like they were doing me a favor. The person who helped me to choose the Stihl hedge trimmer I bought was helpful and told me to go to the register and they would have me fill out a warranty card. He even radioed to the front desk to tell them to have the warranty card ready. When I went to the register and asked them about the warranty card, the two girls at the front acted like they had no idea what I was talking about and were really not very nice. Finally, one of them decided not to be completely useless and found the warranty cards for me so that I could fill it out before they delivered the Stihl hedge trimmer to the front. I only go to this store because it is convenient. The staff working the registers are never helpful nor are they polite.
-
February 2023 by George R.
Always find what I need and most other times, stuff I didn't know I needed. haha! and the floor staff is always friendly and helpful, but wouldn't say the same for those cashiers. I mean, I know this is your after school job or something, but at least put some effort into it kids.
-
January 2023 by Mike K.
Love this store and love Ace. The people are extremely helpful and they almost always have what I need. So much better of an experience than big box stores.
-
November 2022 by Paula M.
Love this unique Hardware store. I find some unique gifts in this store and the staff is always so very helpful.
-
August 2022 by Bill B.
Great hardware store! Very friendly and helpful in buying our new Weber grill. Cody was very knowledgeable and helpful. He even assisted in the delivery. Everything was as discussed and delivered on schedule. We'll continue to support and shop at Katy ACE hardware! Thanks
-
July 2022 by Arsalan M.
I walked in and was very polite to the 2 employees carrying on a conversation about their personal lives and waited for them to finish before they acknowledged me, once they did i asked if they had a A/C capacitor in stock and was told NOPE, no way, out of stock and warehouse is too since its a hot item this time of year... we left disappointed and then started our online search and discovered online it showed they have it IN STOCK, so we ordered online for curbside pickup and came back 1hr later once the email came in showing it was ready for pickup, we arrived and called for curbside pickup and the same employee that told me they dont have it came walking out with my order in hand, when we rolled down our window and he saw it was us again he said "seriously" in a very bothered manner, when my gf asked if that is the same part he told us they didnt have an hour earlier he replied "oh i dont know in just bringing out your order" "hope its the right one because its not returnable" Id also like to add that when we originally went in to buy the item he commented "i wish we did have these in stock, we would mark up the price 100% since everyone needs it". What a terrible mentality to have and i told him thats terrible and he laughed it off.
-
December 2021 by Adam P.
I don't mind paying higher prices IF it's accompanied by good service. Their Cashier was not only unhelpful but flat out rude and argumentative. I won't be going back.
-
November 2021 by Dane S.
Moved to the area about 1 year ago. I'm actually closer to the Ace on Pin Oak. I come here, despite the traffic on Mason, BECAUSE of the customer service. I've never had a problem finding someone to help me. They obviously don't have the variety of HD, but I love being able to get in, be greeted, get helped and get back to my project. Love this Ace!
-
September 2021 by Ryan I.
Trash service. Can't be bothered to help you on the phone. Will say they don't have an item because they don't want to look it up.....will keep you on hold indefinitely if you have any question about products. Employees got used to doing minimum.
-
April 2021 by Ted E.
I'm a weekly regular to this store for 6 years or so and the new owners and staff are not customer focused. Latest bad taste was when I arrived at 6pm when they were closing. Doors were still open and I asked the manager if I could grab one quick item...it was a quick NO and closed the door. People were still in the store. Very poor service. At some point I'm just gonna give up on these guys.
-
January 2021 by Dom B.
Very poor service: when I asked about the length of an extended thread buckle, the salesman answered: "don't you know how to read?" Don't go to this store
-
August 2020 by Jon L.
When it comes to customer service, Ethan is your guy! I came in there looking for parts for a refrigerator and hd no idea where to start. Thankfully, Ethan was eager to help. I appreciate his great customer service, friendliness and helpfulness!
-
August 2020 by Laura Beth Roberts Jackson
Best helpful hardware in Katy! Love the ladies department with great clothes and special gifts for friends. The have all the gardening recommendations by Randy Lemmon here and His books also. If you can’t find something here, can order online and delivered to store. Can get your knives and gardening equipment sharpened here too. Real handy place.
-
February 2020 by Rachel S.
One of my absolute favorite places and they seem to be updating and adding so much. One of the few stores you can find designer clothing, fabulous jewelry and paint for the house, hardware to fit a multitude of needs and grills/outdoor lawn equipment too! A One stop shop which is exactly what I appreciate most in the stores I frequent. The most unique part about Ace is the fact that I can mail all my USPS packages with the conveniences of a local post office without having to make an extra trip so yet another reason I love this spot so much!
