Fred Loya Insurance is a car insurance provider known for offering affordable auto coverage for all drivers. Customers appreciate the friendly and professional service provided by staff members, especially noting the helpfulness and patience of a representative named Cindy, who assists first-time drivers with paperwork and explains insurance details clearly. Many reviews highlight Cindy's kindness and dedication, making the insurance process smooth and stress-free. However, not all experiences have been perfect. Some customers have encountered rude and unhelpful staff, particularly when dealing with certain representatives over the phone. One reviewer detailed an unpleasant interaction where they were spoken to in a disrespectful manner and felt the staff lacked customer service skills. They also advised others to be cautious when calling the 1800 number, as it may connect to the nearest branch rather than corporate, and to ask for different representatives if needed. Overall, Fred Loya Insurance is recognized for its competitive prices and friendly service from certain staff members like Cindy. Customers recommend getting a quote and emphasize the importance of speaking with helpful, respectful employees to ensure a positive experience. The company continues to serve drivers seeking reliable and affordable auto insurance options.
I was very well received as soon as I arrived at their office, everyone was calm and smiling. I was looking for new insurance for my car, the young lady who received me Priscilla was very professional and welcoming.
March 2024
As a first time driver and getting my insurance Cindy was amazing and helped me with all the paperwork ! Thank you so much for being nice and doing an amazing job we appreciate the help:) make sure when coming here ask for Cindy
March 2024
Very professional service, friendly, above and beyond customer service would definitely recommend to others my Representative was Cindy thank you for helping us!!!
