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November 2023 by Michale Bush
We had a very good experience with Floor and Decor. Judith was arguably one of the best people to work with. We had an idea of the kind of floors that we wanted and color and once we informed Judith, she directed us to exactly what we were looking for. She paired us with a contractor who was very professional, on time and completed the job a day earlier than expected (well mainly because we emptied out the rooms ourselves so all they had to do is pull the carpet and lay the floors lol). Overall the experience was great and I will highly recommend that if you are looking to upgrade your flooring, go see Judith at Floor and Decor in Katy, Texas, trust me, you will be in good hands
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November 2023 by Michelle Nguyen
I have been shopping at Floor and Decor for years as a Pro customer. They have always had a great selection, wonderful prices and friendly service. However, this time was by far the best. I only had 15 minutes to order and pick up my order. Benny, the Pro Service manager was able to take my order, get my order of 16 boxes of tiles, thin set and grout and load it into my car all within 15 minutes. I couldn't believe it! Expedited service with quality assurance! Thank you thank you Benny, for going above and beyond and making my day! He was simply amazing!
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November 2023 by Vijaya Dwibhashi
I have a good experience with Floor & Decor, Katy. They have variety of tile options for my bathroom remodeling. I want to thank Ms.Mary as she has good design knowledge and taste and helped me pick the right tile colors. I also want to thank Ms.Judith as she has great customer service. Ms. Judith took her time to help me pick tile accessories. She was very patient, sat with me and walked through the process of ordering the tiles with same dye lots etc., I appreciate her patience and time.
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November 2023 by Tina Bonura
Judith Reynolds is the BEST!! She has helped me w/ 2 projects now. She is very smart, helpful & sensitive to her customer’s style. I highly recommend her!!
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September 2023 by Miguel Alvarado
The quality of people that work within the Floor and Decor family at this store is great! From the help you can get from Melissa at deco or what ever area you catch her in she’s always willing to help! To the great design help from Linda, Judith, Delcy, And Mary. There is always a friendly smile with a red Floor and Decor vest ready to help!
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September 2023 by Fatin Atrooz
I would like to thank Judith and Raylan for their great help and support at Katy Flour and Decor store. They helped me choose the tile for my project and finalize my order!Judith care continues as a follow up after the purchase completed to make sure that everything went smoothly!Thank you !
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September 2023 by Ericka Hamman
Went in for bathroom tile to the Katy location. Judith was a great help! She helped select several different tiles for floor and shower along with making sure I had all the items needed to complete the job. Very patient in helping me through multiple options and making sure I had the correct quantities. Thank You Judith!
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September 2023 by Tom Valentine
I experienced today a consummate professional employee working at the Katy location. Judith Reynolds’s is the person that I want to highlight. Judith is a Floor / Decor super ambassador that will bring me back always to this store. Judith made sure all my questions and the ultimate order was taken care of to perfection. Thank you Judith Reynold’s, you are the best.
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August 2023 by Mikael Dognon
We would like to thank Delcy from Floor & Decor in Katy who helped us with 2 of our bathroom complete renovation.Delcy went above and beyond recommending the design that best fit our home. She coordinated everything very efficiently and kept us whole during the transaction.Delcy is the best Sales Designer Representative so far that we work with the past few year! She is actually the reason that we decided to buy everything we need at that store. Our first experience there was not the best but she was not there ;-)
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August 2023 by R V
I would like to thank and give Delcy(Sales Design Consultant) from Floor & Decor, Katy 5 stars for helping me with my bathroom renovation. She is very professional, very pleasant and very helpful. I agree with what other reviews had to say about her that she really went above and beyond to meet my needs. Her expertise at what she does made the selection process very smooth and easy for me. She really took time to assist me with everything I need for my bathroom project. I think the company should know that she’s excellent and the best design consultant that’s why I would love to do another project with her in the future.
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August 2023 by Kareem Ferguson 1
Great big store. Very minimal pedestrian traffic (early afternoon weekday, Friday). They are a bit pricey for my personal needs but their products at my first glance appeared to be of high quality. They also have a huge variety of wall and floor covering. Their staffing unfortunately also appeared to be slightly less than adequate but it could have just been the time and date of my visit I suppose.
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July 2023 by Ann C.
Attentive service, professional work. My rep at the Galleria store was professional and pleasant. It only took 3 hours to install my kitchen quartz countertops and the price was the same as if I had had an independent contractor do the work. I would recommend them to anyone.
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July 2023 by Jim R
Great store except they were out of nearly every sample we wanted. The woman in design is a huge pain. She's loud and pushy. She told us to just buy a 2x4 piece instead of the samples. Ok, so our samples just went from $5 each to $48 each. That's $200 just on the main ones we wanted and they are somewhat awkward to handle to get set into place just to look at. Yes, we bought one just because we really liked the color but not the rest. BUT, despite her, the store is nice and clean with all the other employees being very friendly and helpful.
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June 2023 by Taylor Christensen
We have been coming here consistently over the past few years as we are remodeling our home ourselves! Today though Ricky stood out for customer service! He was very friendly and professional! He went above & beyond to help us sort through tiles to find pieces that worked best for us and saw us through the check out process! We would work with him every visit! Thank you Ricky for amazing customer service!!
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June 2023 by Aliusha Krohn
Linda provided us an excellent service. She was patient, knowledgeable and courteous. She gave us the best recommendations taking our financial needs into account. The store has a huge selection of products for all budgets.