-
November 2023 by David Burleigh
We had a car loan through this company. They auto-withdrew an extra payment from us after the vehicle was paid off. We didn't think much of it until we got a statement that they are now charging us a $5 statement fee. Then charged us another $5 to mail us our money back. So I paid you every month with interest on time for the life of my loan then you charge me more to get my money back. Pretty disappointed that this is how they wanted to do business with me.
-
September 2023 by no account
I've been a member for years.....but customer relations has went way down hill. Hardly any atms anywhere that's you don't get a fee for can't do mortgage, can't do business loans don't want to help you refinance anything......I'm seriously considering getting a new bank!
-
August 2023 by Edward Lis
Ms. Mannar at katy location is the most helpful banker we encountered , she goes out of her way to help you with any problem and make you worry free. Caroline and I appreciate her very much ,,
-
May 2023 by Golli Abrarpour
Worse service. They have not given my insurance docs and now they want to charge me for the insurance. We had insurance on the car from the first day we bought the car and we got the loan. I have made several trips there. To show themMy insurance. My agent emailed it to them as well. So disappointed as how something so simple can waste so much of their customers time. I got a call today that I owe them for insurance!!!! So upsetting.
-
May 2023 by Fahimeh F.
If I could give them a 0 star I would, I had insurance from the first day I bought the car and got the loan. I have given them the is card and insurance certificate 2-3 times. And they still added their own insurance and want to charge me for the months they didn't do their job adding my info there. How hard is it for download a document. I have made 3 trips personally there. So disappointed.
-
April 2023 by Danny G
Chun John Wang is amazing! Closing on a home and was urgent to get my auto refi'd as fast as possible. He was able to get me done in less then 2 hrs.. still waiting on another loan place to call me back. Really blown away by the service he gave me today. If any managers are reading this, I'd recommend advancing him. Great people are difficult to find. Thanks again John!
-
April 2023 by Robert Heos
Poor services for shared branch customers. Their $1000 withdrawal policy for shared branch customers was only recently enforced even though I’ve made multiple transactions over that limit in the past at this branch. When I brought that to their attention I was told “teller error”Won’t be coming back.
-
March 2023 by Kathleen Moroney
Chad Simmons was great to work with! He made the loan process so easy. On top of that, he completed it in records time! I was a pleasure doing business with him.
-
February 2023 by Kathleen K.
Chad Simmons was awesome. He made the loan process so easy and painless. It was a pleasure doing business with him.
-
January 2023 by Marco Martinez
The auto loan process was handled exceptionally well. Was walked through the process step by step and all questions were answered when asked. The communication was great and when we had any issue they went out of their way to offer workarounds and solutions. Couldn’t be happier with the service I received
-
January 2023 by Tamara Medallian
Today I visited this Credit Union that I’ve been going to since 2017 and has the kindest encounter with their new Branch Manager Jesus. Super friendly and quick service. I like being a member here for many reasons. They don’t charge fees, have great customer service and have always helped me when I’ve had any issues or concerns. I’d recommend going by to see how they can help you and your family.
-
December 2022 by Food Comida
Thieves do not bank here. Buyer beware. Statement fees will run your account in the negative.
-
December 2022 by Michael L.
Working with FSCU has been a total nightmare. They have made so many errors in my accounts and services that I can't document them all
-
December 2022 by Treajour W.
If I could give zero stars I would if you are the age on 18-30 DO NOT BANK HERE !!! you'll do better banking at Ace Cash Express this bank do not care for your well being or what you have going on in life they go hold your money than make your account negative with a bogus reason I sat here and talked to 5 different branch employees over the phone with extreme wait times so I came in to a branch and one person was working the counter and window so I used the outside atm to deposit a check then they go say I shouldn't have done that THEN WHY DO YOU HAVE A SYSTEM WHERE YOU CAN DEPOSIT CHECKS IF I SHOULDN'T USE IT they all gave me different answers they not even a real team they dirty and unprofessional
-
October 2022 by Chante Voss
If I could give ZERO stars I would!!! This is the worst creit union i have ever been with. They charge unesssecary and not to mention hidden fees. They over drafted my account by $500 because they claimed I did not opt out of the overdraft protection which I did opt out of it on my app. It WASNT TURNED ON BUT THEY SAID IT SOMEHOW WAS SET TO ON IN THEIR SYSTEM I CALL LIES AND DECEIIT!! Then I recently have been going through a financial hardship which I stayed in contact with them about because my $300 loan was past due. I made payments when I could which I was told was fine. Now I wake up to go get get gas and my card it declined!!! GUESS WHAT FSCU DISABLED MY DEBIT CARD DUE TO A PAST DUE BALANCE WHICH IVE BEEN IN CONTACT WITH THEM ABOUT SINCE DAY 1!! I HAVE A 4 MONTH OLD CHILD, WHAT IF THERE WAS AN EMERGENCY?!?! I WILL NOW BE PAYING THIS LOAN OFF THANKFULLY AND TAKING ALL OF MY FUNDS ELSEWHERE THIS IS A POOR EXCUSE FOR A BANK AND THEY NEED TO BE SHUT DOWN. ALL THEY DO IS GET OVER ON PEOPLE AND THE REPS ARE RUDE AND DISRESPECTFUL!
